My family and I flew priority from SanDiego to Dallas on *** bound for Norfolk. The fl...

GetHuman-joylyon's customer service issue with American Airlines from August 2018

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The issue in GetHuman-joylyon's own words
My family and I flew priority from SanDiego to Dallas on *** bound for Norfolk. The flight for Norfolk, **** was delayed for hours. They knew it was suppose to land in Norfolk after midnight and also knew that Norfolk Airport had a ** A.M. curfew because of runway resurfacing. AA didn’t share this until the flight was finally cancelled. It was too late to make other arrangements. Because AA knew about the resurfacing people on our flight got compensated with hotel rooms. I ask after standing in line for an hour at the AA information desk and they said no we couldn’t get rooms for our family. Then I went to another AA ingo desk and the person there agreed that we should have be compensated with hotel rooms but said she couldn’t do it!**We had to get our own hotel rooms.**Our flight was to leave at * A.M. and here we are at *:** hoping to get home but still sitting and waiting**My name is a Joyce Lyon and I would like at the least reimbursement for our hotel rooms. Please tell me how to get that. Vouchers for another trip may make up for all the delays and for AA not telling us the full story. It was important for my husband to be back at work this am but here we sit!
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American Airlines

Customer service issue
Reported by GetHuman-joylyon
Aug 9th, 2018 - 8 mons ago
I have an issue with American Airlines too
Fixed
Seen by 8 customers so far
Similar issue to 2665 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-joylyon started working on this issue
Aug 9th, 2018 12:48pm
GetHuman-joylyon indicated the issue is not fixed yet.
Aug 9th, 2018 5:26pm
GetHuman-joylyon indicated the issue is not fixed yet.
Aug 9th, 2018 5:29pm
GetHuman-joylyon indicated the issue is not fixed yet.
Aug 9th, 2018 5:32pm
GetHuman-joylyon indicated the issue is not fixed yet.
Aug 9th, 2018 7:06pm
GetHuman-joylyon indicated the issue is not fixed yet.
Aug 10th, 2018 2:57pm