I just received the charges on my credit card for two round trips from Phoenix to Santa...

GetHuman-hvenoz's customer service issue with American Airlines from July 2018

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The issue in GetHuman-hvenoz's own words
I just received the charges on my credit card for two round trips from Phoenix to Santa Ana. The price for the tickets was correct BUT*there two charges for something else--yesterday evening a woman told me they were for seat upgrades. I flew in the middle seat both ways. One of the flights was only half full. She said since I had already flown she could not give me any information. My locator number was NZEZGR. I would appreciate an explanation as to why I was charged $**.** and $**.**. In an email from you were the words " pipe separator " which online is listed as a scam. I want you to look at my records and tell me if these were seat upgrades because those on other airlines are even amounts. BTW on the return flight we were sitting over the wing which is usually not an upgrade. Talking to your push button system was a waste of time.
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American Airlines

Customer service issue
Reported by GetHuman-hvenoz
Jul 23rd, 2018 - 10 mons ago
I have an issue with American Airlines too
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Seen by 5 customers so far
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-hvenoz started working on this issue
Jul 23rd, 2018 2:53pm
GetHuman-hvenoz indicated the issue is not fixed yet.
Jul 23rd, 2018 4:42pm
GetHuman-hvenoz indicated the issue is not fixed yet.
Jul 23rd, 2018 4:44pm
GetHuman-hvenoz indicated the issue is not fixed yet.
Jul 23rd, 2018 4:48pm
GetHuman-hvenoz indicated the issue is not fixed yet.
Jul 24th, 2018 3:55pm