On June * **** My husband, myself and a friend were traveling from Miami international...

GetHuman858973's customer service issue with American Airlines from July 2018

3 views | 1898 similar | 0 following
Help with my American Airlines issue
Next: our robot will wait on hold for GetHuman858973 to get a American Airlines rep on the line!
Always use the GetHuman Phone to call American Airlines. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman858973's own words
On June * **** My husband, myself and a friend were traveling from Miami international to Palm Springs international with a change of planes inPhoenix. AA flight *** from Miami to Phoenix ( which was delayed about **-** minutes) causing us to miss our connection Flight **** into Palm Springs.* There were no seats available for the final flight into PS at *:**. *These were cash, First Class tickets, (no miles).*My husband is ** years old and my friend (in a wheelchair) is ** years. The temperature is *** outside, we are ** hours to drive through the desert at night.*From the time we got off the cruise ship in Miami at *:**Am, waiting for the Miami to PS flight we were clocking *** hours travel time by the time we were stuck in Phoenix*We made the decision to go to Southwest and buy * tickets that would take us to Ontario, California and then Uber to Palm Desert.*We three were frustrated, tired and angry that there was zero attempt to shuffle us off the Miami flight hold the Palm Springs plane for the *-** minutes so we could board.. There were * other seniors passengers that missed that flight.*Knowing that the PS plane was simply going to PS, turning around and making its final flight at *:** back to PS.*We seven passengers watched as it taxied from the gate!*Great customer service I might add.!!*The four agents a the gate said "sorry, we couldn't do anything" We'll give you a voucher to stay over. That was not an option for the ** year old.!*I would like to add that I asked the attendant in First Class on the Miami flight AA *** about the tight connection we had and she said ( looking up from her cell phone) "they are tracking this flight and know your delayed") Back to her cell phone. Yikes!*I expect to be reimbursed for the cost of the three tickets @ ***.** each Total of $***.** ( Have the receipts) The uber @ $***.** and food at the airport while we tried to figure out what to do.$**.**.*All this aggravation could have so simply been avoided by holding that flight for ** extra minutes.* This impacted actually seven passengers, all seniors!*The First Class tickets for this trip were NOT cheap!*I look forward to your response.*Barbara Conly ***-***-*****Please advise me how to sent receipts.

GetHuman858973 did not yet indicate what American Airlines should do to make this right.

How GetHuman858973 fixed the problem

We are waiting for GetHuman858973 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get American Airlines's attention and get better help faster. Tap below to get started.
Having American Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman858973 fixes it.
This email address isn't valid

American Airlines

Customer service issue
Reported by GetHuman858973
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 3 customers so far
Similar issue to 1898 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman858973 started working on this issue
Jul 7th, 2018 9:21pm
GetHuman858973 indicated the issue is not fixed yet.
Jul 9th, 2018 2:07pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies