Well, they called back. She asked me for the * letter code for another flight I asked her about. The code was not on my cheap air confirmation email. The woman was snooty. After a bunch of looking and trying to give her rides and numbers she finally told me my flight was nonrefundable. I had paid for flight insurance though. She stated that it was through a *rd party and I works have to speak with them. The call was tense and unwelcoming and unhelpful. Why not just tell me the information in the first place?

GetHuman838067's customer service issue with American Airlines from July 2018

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I may not need to fly to Florida anymore. If I cancel, will I be refunded? I paid ** dollars for Travel Protection Plan.
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American Airlines

Customer service issue
Reported by GetHuman838067
Jul 1st, 2018 - 10 mons ago
I have an issue with American Airlines too
Not resolved
Seen by 6 customers so far
Similar issue to 1777 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
GetHuman838067 started working on this issue
Jul 1st, 2018 12:48am
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Jul 1st, 2018 12:48am