This afternoon I called AA to change only *one leg* of my AA flight. Original flight: J...

GetHuman768197's customer service issue with American Airlines from June 2018

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The issue in GetHuman768197's own words
This afternoon I called AA to change only *one leg* of my AA flight. Original flight: June * **** SFO to Mia. Return Mia- SFO Jun **. This was vacation. Last minute, my work wanted me in Baltimore on the **th so I booked a flight from FL to Balt for June **th on *another airline**** During my phone call to AA this afternoon, all I wanted was for AA to *change my original Return from Miami flight*** and make it a *return from Baltimore flight .. on June **, ****. The agent indicated all was well and I hung up (change fees etc paid during this time). I then get an email saying my flight *from SFO to MIA was cancelled!!* I paid for this flight (vacation in March)- cost @ $***! When I called AA to rectify THEIR Mistake - onAA part- they indicated there was nothing they could do- now the flight from SFO to MIA was full- and I’d have to *** buy another ticket on a later flight costing over $*** - *** -only *st class available (this new flight is a connecting flight where my original*planned flight was direct). I also will also be getting in much later now to Mia - This is hugely upsetting my plans! I asked AA to book me on the same (original) flight and kick someone else off (overbook then ask for volunteers) so I could get on my original SFO-MIA direct since this was AA fault! The agent would not do that. She said I’d have to buy ** a NEW ticket (now *st class at @$***) to get to Mia.. for my vacation!!!! Unacceptable!!!! I purchased it as AA gave me no choice to get to MIA as planned for vacation. I also spoke with a supervisor when I arrived at airport. She also indicated there was nothing she could do. *This is completely unacceptable)! As you listen to recording of conversation of what I originally wanted to do- ***(just change the return leg of my trip to leave from Balt on the **th) you’ll understand that I *clearly stated: leave my original leg :SFO- MIA the same- Don’t Change That Leg!!! This is clearly AA mistake. It has hindered my plans and upset my schedule.. I also had to pay for a ticket I never wanted..another ***! I should Not have been made to buy this NEW ticket!! I work with many people who travel constantly — spend millions of dollars per year with AA. If this does not get quickly rectified- I should be reimbursed - I will tell my company that AA is no longer reliable*or responsible to accept and rectify their mistake! I would deeply appreciate your response. Please contact me at any time. Thank you in advance for your prompt attention to this matter! Kimberley Lowe

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American Airlines

Customer service issue
Reported by GetHuman768197
Jun 10th, 2018 - 3 years ago
Seen by 10 customers so far
Similar issue to 134 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth


GetHuman768197 started working on this issue
Jun 10th, 2018 3:31am
GetHuman768197 indicated the issue is not fixed yet.
Jun 13th, 2018 11:56pm
GetHuman768197 indicated the issue is not fixed yet.
Jun 13th, 2018 11:57pm
GetHuman768197 indicated the issue is not fixed yet.
Jun 13th, 2018 11:58pm

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