Trying to add my known traveler number to my p***enger account and your system will not...

GetHuman-ajintema's Make a Booking issue with American Airlines from April 2018

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Help with my American Airlines issue
Before contacting them, items GetHuman-ajintema may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
GetHuman-ajintema's next move: have a American Airlines rep call.
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The issue and preferred resolution, in GetHuman-ajintema's own words:
The problem I ran into: Trying to add my known traveler number to my p***enger account and your system will not accept it.
I trust that American Airlines will make this right and come up with a resolution that is fair.
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American Airlines

Make a Booking issue
Reported by GetHuman-ajintema
Apr 26th, 2018 - 3 mons ago
I have an issue with American Airlines too
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Seen by 1 customer so far
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Timeline
GetHuman-ajintema started working on this issue
Apr 26th 8:44pm