when booking online (Locator WKTGRM) I bought two different pkgs and only needed one...

GetHuman-smithmd's customer service issue with American Airlines from April 2018

Help with my American Airlines issue
when booking online (Locator WKTGRM) I bought two different pkgs and only needed one. spoke with a cust rep named Linda a couple days later when I saw the two charges on my statement. She was going to credit me for one and that has not come thru. been abt a month.
I trust that American Airlines will make this right and come up with a resolution that is fair.
Help with my American Airlines issue
How GetHuman-smithmd fixed the problem:
Waited for another call back from my second call
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American Airlines

online advantage reservations
Customer service issue
Reported by GetHuman-smithmd
Apr 23rd, 2018 - 3 mons ago
I have an issue with American Airlines too
Fixed
GetHuman-smithmd shared how to fix
Seen by 4 customers so far
Similar issue to 2045 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-smithmd started working on this issue
Apr 23rd 7:07pm
GetHuman-smithmd indicated the issue is not fixed yet.
Apr 23rd 8:38pm
GetHuman-smithmd confirmed the issue is fixed. Hooray!
Apr 24th 1:08am