my miles were suddenly deleted! - get my miles back - I can't use my miles for a new flight

GetHuman610016's customer service issue with American Airlines from April 2018

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Help with my American Airlines issue
Before contacting them, items GetHuman610016 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
GetHuman610016's next move: have a American Airlines rep call.
Always use the GetHuman Phone tocall American Airlines. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman610016's own words:
get my miles back ... my miles were suddenly deleted!
I can't use my miles for a new flight
get my miles back and use them.
Help with my American Airlines issue
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American Airlines

American Airline's bonus miles program
Customer service issue
Reported by GetHuman610016
Apr 18th, 2018 - 3 mons ago
I have an issue with American Airlines too
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Seen by 1 customer so far
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Timeline
GetHuman610016 started working on this issue
Apr 18th 11:58pm