Your uk number is not in service. I need to speak to someone concerning my flight(s) f...

GetHuman-darroch's customer service issue with American Airlines (UK) from May 2018

Help with my American Airlines (UK) issue
The issue in GetHuman-darroch's own words
Your uk number is not in service. I need to speak to someone concerning my flight(s) from Orlando to Huntsville via charlotte. I will have travelled from uk and just want to check that I can check my bags in in Orlando and pick them up in Huntsville not charlotte. My travel date is ** sept **** flight AA**** and AA **** * passengers darroch marshall and denise gillyett-marshall. The agent I booked through has quoted me for ** kilos. record locator RBXUU. My confirmation from Kiwi.com says I have paid for * checked bags of ** kilo but on the print out on your site it does not mention my checked luggage.
GetHuman-darroch did not yet indicate what American Airlines (UK) should do to make this right.
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How GetHuman-darroch fixed the problem
Phoned US number
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American Airlines (UK)

Customer service issue
Reported by GetHuman-darroch
May 24th, 2018 - 6 mons ago
I have an issue with American Airlines (UK) too
Fixed
Seen by 11 customers so far
Similar issue to 101 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-darroch started working on this issue
May 24th 4:09pm
GetHuman-darroch confirmed the issue is fixed. Hooray!
May 24th 6:47pm