Record locator: VZNTWM**I am emailing to complain about two of the worst journeys that...

GetHuman-martinck's customer service issue with American Airlines (UK) from May 2018

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Record locator: VZNTWM**I am emailing to complain about two of the worst journeys that I've experienced on American Airlines.**On August **st **** I booked flights from Manchester UK to New York La Guardia via Chicago and return in Business Class, (AA** - AA***, AA*** - AA**), and an e-ticket was issued. Outward on *th April ****, returning *th April ****.**In November of **** however American sent me an e-mail to advise me of changes to my trip, changing the whole itinerary from Chicago to Philadelphia for both outward and return. This involved a change from the Boeing *** Dreamliner to an Airbus A***, also the PHL to LGA & return legs were in Economy not Business. In addition the allocated seats were not satisfactory, so I telephoned to request reinstatement of my originally booked itinerary, to be told that there were no seats available on the MAN - ORD*ORD - Man legs! The Agent did change my seats and find First Class seats on PHL - LGA*LGA-ORD flights, but this meant that I had longer lay-overs between onward flights. Considering that I am a British Airways Gold Executive Club * One World Emerald member I consider this to be shabby treatment.**Having to go along with the amended itinerary both legs of the journey turned out to be extremely stressful, annoying and highly unsatisfactory.**The MAN - PHL flight left Manchester late, but did recover time over the flight, but we had to wait over one and a half hours for our bags standing around the carousel, then the PHL - LGA leg arrived so late that I didn't reach my hotel in Manhattan until **.**pm instead of an expected *.**pm leaving no time for dinner, (there was no in-flight service at all on the PHL - LGA flight).**The return on *th April ended up with diversion to land at Dublin because we believe that there was a computer*equipment failure en route that meant that the Captain wasn't permitted to land at MAN due to poor visibility. The end result was arrival in Manchester some four and a half hours late. **I suspect that I would not have been so adversely affected Had I travelled on my originally desired itinerary via Chicago these delays and inconveniences, so the arbitrary change to my journey by American has caused me inconvenience and unnecessary stress. In the circumstances I feel that, in the interests of good customer relations, recompense is not unreasonable, suggesting that to match the compensation that would have been applicable under EU regulations, (admittedly not strictly speaking applying here), at Euro ***, would be fair and demonstrate that American Airlines do value their Business Class passengers.**I emailed American on ** April **** (*****@***.com) and have received absolutely no response at all - not even an acknowledgement. I re-sent the email on ** April, still no response. I've tried to find a UK phone number for their Customer Relations Dept. but it appears that they don't want to actually engage with customers! How can we get a reply, please?

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American Airlines (UK)

Customer service issue
Reported by GetHuman-martinck
May 9th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 654 others
0 customers following this
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GetHuman-martinck started working on this issue
May 9th, 2018 2:31pm
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May 9th, 2018 2:32pm
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May 9th, 2018 2:34pm
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May 10th, 2018 7:17pm
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May 12th, 2018 6:47pm

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