Record locator: VZNTWM**I am emailing to complain about two of the worst journeys that...

GetHuman-martinck's customer service issue with American Airlines (UK) from May 2018

13 views | 654 similar | 0 following
Help with my American Airlines (UK) issue
GetHuman-martinck's next move: call American Airlines (UK).
The best way to get your problem resolved is to tap the button below to start calling American Airlines (UK). We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-martinck's own words
Record locator: VZNTWM**I am emailing to complain about two of the worst journeys that I've experienced on American Airlines.**On August **st **** I booked flights from Manchester UK to New York La Guardia via Chicago and return in Business Class, (AA** - AA***, AA*** - AA**), and an e-ticket was issued. Outward on *th April ****, returning *th April ****.**In November of **** however American sent me an e-mail to advise me of changes to my trip, changing the whole itinerary from Chicago to Philadelphia for both outward and return. This involved a change from the Boeing *** Dreamliner to an Airbus A***, also the PHL to LGA & return legs were in Economy not Business. In addition the allocated seats were not satisfactory, so I telephoned to request reinstatement of my originally booked itinerary, to be told that there were no seats available on the MAN - ORD*ORD - Man legs! The Agent did change my seats and find First Class seats on PHL - LGA*LGA-ORD flights, but this meant that I had longer lay-overs between onward flights. Considering that I am a British Airways Gold Executive Club * One World Emerald member I consider this to be shabby treatment.**Having to go along with the amended itinerary both legs of the journey turned out to be extremely stressful, annoying and highly unsatisfactory.**The MAN - PHL flight left Manchester late, but did recover time over the flight, but we had to wait over one and a half hours for our bags standing around the carousel, then the PHL - LGA leg arrived so late that I didn't reach my hotel in Manhattan until **.**pm instead of an expected *.**pm leaving no time for dinner, (there was no in-flight service at all on the PHL - LGA flight).**The return on *th April ended up with diversion to land at Dublin because we believe that there was a computer*equipment failure en route that meant that the Captain wasn't permitted to land at MAN due to poor visibility. The end result was arrival in Manchester some four and a half hours late. **I suspect that I would not have been so adversely affected Had I travelled on my originally desired itinerary via Chicago these delays and inconveniences, so the arbitrary change to my journey by American has caused me inconvenience and unnecessary stress. In the circumstances I feel that, in the interests of good customer relations, recompense is not unreasonable, suggesting that to match the compensation that would have been applicable under EU regulations, (admittedly not strictly speaking applying here), at Euro ***, would be fair and demonstrate that American Airlines do value their Business Class passengers.**I emailed American on ** April **** (*****@***.com) and have received absolutely no response at all - not even an acknowledgement. I re-sent the email on ** April, still no response. I've tried to find a UK phone number for their Customer Relations Dept. but it appears that they don't want to actually engage with customers! How can we get a reply, please?

GetHuman-martinck did not yet indicate what American Airlines (UK) should do to make this right.

How GetHuman-martinck fixed the problem

We are waiting for GetHuman-martinck to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get American Airlines (UK)'s attention and get better help faster. Tap below to get started.
Having American Airlines (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-martinck fixes it.
This email address isn't valid

American Airlines (UK)

Customer service issue
Reported by GetHuman-martinck
May 9th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 654 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)


GetHuman-martinck started working on this issue
May 9th, 2018 2:31pm
GetHuman-martinck shared this issue with others over email
May 9th, 2018 2:32pm
GetHuman-martinck shared this issue with friends on Facebook
May 9th, 2018 2:33pm
GetHuman-martinck shared this issue with followers on Twitter
May 9th, 2018 2:33pm
GetHuman-martinck shared this issue with your circles on Google+
May 9th, 2018 2:34pm
GetHuman-martinck indicated the issue is not fixed yet.
May 10th, 2018 7:17pm
GetHuman-martinck indicated the issue is not fixed yet.
May 12th, 2018 6:47pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians