we had our reservations and it was paid for and then a few weeks later my husband gets...

GetHuman-bobnorun's Refund a Charge issue with American Airlines AAdvantage from May 2021

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we had our reservations and it was paid for and then a few weeks later my husband gets an email that American Airlines changed our f Tlight to come home without notifying us that they were making this change. The change they made had us waiting at LAX for * hours, I called American and told them i could not sit in an airport for * hours, I am on dialysis and i am diabetic and i also have low blood pressure and some heart issues also. There is no way i can sit in an airport for * hours. This was explained to the customer service agent that i talked to and she changed our flight coming home to syracuse but did not tell us there was a charge and the charge was the same amount we paid for the round trip we originally booked, So our trip is costing us double. This is not fair as we did not change the trip in the beginning nor were we contacted or asked if we minded if our trip was changed. This is not right and i want my money refunded to my credit card asap. The airlines changed my flight i did not request the change why do i have to pay for it and pay for another round trip ticket X* passengers with us. Please look into this as its not fair to any of us and this is making our vacation not fun any more.

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American Airlines AAdvantage

Refund a Charge issue
Reported by GetHuman-bobnorun
May 11th, 2021 - a year ago
Seen by 12 customers so far
Similar issue to 137 others
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GetHuman-bobnorun started working on this issue
May 11th, 2021 4:05am
GetHuman-bobnorun confirmed the issue is fixed. Hooray!
May 13th, 2021 12:29am

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