My flight of Nov **, from Lima, Peru, to LAX went fine. I retrieved luggage from the i...

GetHuman4078865's Refund a Charge issue with American Airlines AAdvantage from December 2019

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The issue in GetHuman4078865's own words
My flight of Nov **, from Lima, Peru, to LAX went fine. I retrieved luggage from the international area at LAX and dropped it to take my connecting flight to FAT. Upo*n arrival at FAT, I went to pick up my luggage and noticed, my brand new bag had one of its wheels ripped almost completely out.*My flight number was AA****, on American Eagle.. My name is Maria Eugenia Davis. PNR ZORSIG LAX**FR **** ** Nov. Fresno CA FAT AA ****. AA **** *** ***. I have the bag's proof of purchase, and its tags, to determine it was not an old piece of luggage* I paid about $**. I have photos of the broken wheel. Due to negligence on the part of those handling luggage on your terminal, I am asking for a refund of $**, at your earliest possible convenience. As a frequent flyer I've always preferred American Airlines* I had not experienced any issues in the past. Thank you.

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American Airlines AAdvantage

Refund a Charge issue
Reported by GetHuman4078865
Dec 11th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 239 others
0 customers following this

Timeline

GetHuman4078865 started working on this issue
Dec 11th, 2019 4:35pm