AA Record Locator *LDGAIZ. I am a *** % disabled Vietnam Veteran. I have just gone th...

GetHuman1848158's customer service issue with American Airlines AAdvantage from December 2018

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The issue in GetHuman1848158's own words
AA Record Locator *LDGAIZ. I am a *** % disabled Vietnam Veteran. I have just gone thru a very stressful experience this holiday period because of weather at DFW on Dec ** and canceled flight AA**** at *:**. Like many others I waited in vain for * hrs at gate. I had to spend night at Comfort Inn in Coppell Tx near ParknFly. Computer rebooked me and I was rerouted twice finally getting on Flight AA **** on Dec ** an leaving at Gate B** for SiouxFalls SD at *:** enroute to final destination of PHX. My family vacation plans had already been disrupted because of canceled flight. I boarded plane and was seated then told my bag had to be Valet Checked. THEY TOOK MY BAG WHICH HAD ALL MY MEDICATION. I assumed it was checked all way to Phoenix. FLIGHT***** on arrival in SD could not use scheduled gate and planes had to be deIced. I had to get off the Flight and then Reboard. I was seated in Row **C. FLIGHT LEFT LATE and arrived at DFW. Went to Baggage Claim Area **. No Luggage there. Went to get assistance and filed Delayed baggage Receipt. File*PHXAA********. I really must have medications ASAP.

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American Airlines AAdvantage

Customer service issue
Reported by GetHuman1848158
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 113 others
0 customers following this

Timeline

GetHuman1848158 started working on this issue
Dec 28th, 2018 1:22pm