Hi, *I’m reaching out to let you know about my experience at AmericInn Charlevoix. I wa...

GetHuman-fmertur's customer service issue with AmericInn from August 2018

16 views | 2 similar | 0 following
Help with my AmericInn issue
GetHuman-fmertur's next move: call AmericInn.
The best way to get your problem resolved is to tap the button below to start calling AmericInn. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-fmertur may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-fmertur's own words
Hi, *I’m reaching out to let you know about my experience at AmericInn Charlevoix. I was in town for a wedding. My stay was from ***-***. When I made my reservation, I was never told there was no elevator nor did I ever receive an email prior to my stay other than the initial confirmation months prior. I called the day before to confirm my reservation and was placed on hold for ** min then disconnected. When I called back the second time I was placed on hold again, then I was told I would be on the second floor with no elevator. I let the staff no there would be no way we could stay on the second floor with no elevator due to the amount of baggage, having children and an issue with getting up and down the stairs. Then was finally promised a room on the ground level. On the date of check in, we checked in at about *:**. The manager checked us in and never got up from her chair in front of her computer behind the front desk and barely looked at us, it’s not the hotel welcome one would expect!*When we were given our key and went to the room, our room had NOT been cleaned at all!! Beds were not made, towels were on the floor, bathroom was dirty. Completely untouched! I went and spoke with the general manager of that location and she was completely unapologetic and said the room would be cleaned in ** minutes and mistakes happen. It is impossible to thoroughly clean a room in that time. *At this point we were exhausted from out * hour drive and wanted water while we waited. We tried to get water from both vending machines and there was no water available. When I told the front desk, their answer was “sorry we seem to be out”. They didn’t offer to get water for us. My husband had to go out and get water. *Then my kids needed to use the restroom after such a long trip, one of the restrooms was not available* working and the other bathroom had no paper. When I asked the front desk, they handed me the toilet paper to replace in the community bathroom without so much as a please or thank you! *To top off the stay, our air conditioner stopped working in the middle of the night out first night. When I called the front desk, there was no answer. I walked down to the front desk and the person on duty said she’d take a look at it but there was nothing she could do until calling someone to come in the morning. They didn’t offer a solution for the night nor did they follow up the next day. I have thought long about sending this complaint, as I’ve never made a formal complaint before and usually go with the flow. However, there were too many issues with no solution or apologies. *We travel fairly often and this was by far and wide the worst experience we’ve ever had. The only warm welcome we received was from the cleaning lady every morning. *We were never asked how our stay was when we checked out. I will never recommend this location to friends or family, there is a Charlevoix Inn right down the street for the same price and that is where I plan to stay and send my friends the next time we’re in town. *The entire staff we encountered, with the exception of the cleaning lady, was a huge disappointment. It put a damper on our entire trip and I will never stay here again!**Thank you,*F Merturi

GetHuman-fmertur did not yet indicate what AmericInn should do to make this right.

How GetHuman-fmertur fixed the problem

We are waiting for GetHuman-fmertur to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AmericInn's attention and get better help faster. Tap below to get started.
Having AmericInn issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-fmertur fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-fmertur
Aug 17th, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 2 others
0 customers following this


GetHuman-fmertur started working on this issue
Aug 17th, 2018 7:58pm
GetHuman-fmertur shared this issue with others over email
Aug 20th, 2018 1:20pm

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies