AmeriMark.com Customer Service Issues

I experienced a frustrating issue with Amerimark where the same order was processed twice, resulting in duplicate charges. This mistake caused my order total to double, exceeding my credit limit and requiring a down-payment. Despite explaining the situation to multiple customer service representatives, the problem persisted due to confusion and insufficient tools on their end. The lack of coordination between the online and call center services added to the difficulty in resolving this issue. I am disappointed with this experience and hope that Amerimark can establish better procedures, training, and tools for their representatives to handle such situations effectively in the future. I expect a resolution that corrects the mistake and delivers my intended order promptly without the need for a down payment. Thank you for addressing this matter promptly. Mary S-W from Celebration, FL.

In the last six months, there were [redacted] AmeriMark.com customers searching for their customer support email on GetHuman. Unfortunately, we had to inform them each time that email support was not an option. However, I managed to find AmeriMark's customer service email address, contacted them, and received a response. It seems that there might have been some misinformation about AmeriMark not offering email support, which I intend to clarify online.

Exceptional Customer Service Experience! Amerimark/Anthony Richards truly impressed me with their customer service. Initially, I encountered issues with a duplicated order and double billing, leading me to leave a negative review out of frustration. However, Darlene, a customer service specialist at Amerimark, reached out to me and efficiently resolved the problem. She promptly corrected the duplicate order that had caused an overspend on my account, eliminating the down payment requirement. Furthermore, she ensured my order was shipped promptly for Christmas without any additional charge. Moreover, Darlene generously provided a $15 coupon for my next purchase. I am thoroughly pleased with the exceptional service I received from Amerimark and look forward to engaging with them for future purchases. Warm regards, Mary S. W.

The delivery date for my order keeps changing, it has been adjusted 4 times already. I have had to rearrange my personal plans to ensure I am home to receive my package. I am extremely dissatisfied with this service. Although I have ordered from Amerimark in the past, I will now have to reconsider ordering from them again. I may consider purchasing from Roamans or Jessica of London instead. This situation is unacceptable, especially since I was hoping to have my order in time for a holiday party. I placed this order back on December 6th.

I received a refund check from you because you could not fulfill my order. I cashed it at my bank, but when they tried to process it at your bank, it was refused. I have a copy of the check where it says "FROZ/BLOCK ACC." They deducted the money from my savings to cover it, and also charged me a $15.00 fee. I would like to understand why this occurred. I hope you can resolve this issue for me. My name is Nelva Timmer at [redacted] Chester Street, Hudsonville, Michigan 49[redacted]. The check is dated March 31, [redacted], and the check number is [redacted]. Thank you for any assistance you can provide.

I received a refund check for a canceled order, but the account it came from is frozen. My bank withdrew the amount from my personal account, leaving me out of pocket with no merchandise. As a senior citizen on a fixed income, I am struggling. I require assistance in retrieving my funds.