Reference Account number A********Complaint is because someone in Ambit Energy changed...

GetHuman2387855's customer service issue with Ambit Energy from March 2019

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The issue in GetHuman2387855's own words
Reference Account number A********Complaint is because someone in Ambit Energy changed the account holders name without consent of the person who opened the account. The name on the account should be Juan Wang which is my wife. She had the business listed on the account and sold the business last year. The new owner decided to change energy company and this account was closed. We were advised by an Ambit customer service that there would be no termination fee, but you charge a $***.** fee. We are unable to talk with anyone about this account due to you having someone else being on the account. You call it a privacy. I would understand if it was an open account, but the account is closed. With my wife not able to contact the person who you put on the account it is impossible to discuss this account. Your customer service personnel are of no help other than to say, I'm sorry but we cannot talk to you. This is very poor way to do business when you refuse to help in anyway to resolve the issue. Indicated we could send a letter with letterhead on it. This like a lot of business is small and do not have letterhead paper. Again poor policy and discriminate against small business owners. I sincerely hope someone in you company can help with this issue.**Thank you for your time.**John E. Sellars****-***-****
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Ambit Energy

Customer service issue
Reported by GetHuman2387855
Mar 6th, 2019 - 7 mons ago
I have an issue with Ambit Energy too
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Seen by 9 customers so far
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GetHuman2387855 started working on this issue
Mar 6th 4:18pm