Reference: RCST-TX Command remote.**Remote was set at **F and fireplace went up to **F...

GetHuman1675470's customer service issue with Ambient Technologies from December 2018

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The issue in GetHuman1675470's own words
Reference: RCST-TX Command remote.**Remote was set at **F and fireplace went up to **F in the room and fireplace kept going up. Lucky I was at home. It seems that safety features did not work at all. Upon pushing on remote buttons the background window which comes normally on a blue color was red. Did a reset on remote no change. Replaced batteries on both remote and fireplace receiver and everything back to normal. My main concern is that safety features did not kick in as advertised. What was the cause?
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Ambient Technologies

Customer service issue
Reported by GetHuman1675470
Dec 2nd, 2018 - 6 mons ago
I have an issue with Ambient Technologies too
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Seen by 2 customers so far
Similar issue to 10 others
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Timeline
GetHuman1675470 started working on this issue
Dec 2nd, 2018 10:01pm