Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1675470 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman1675470's own words
Reference: RCST-TX Command remote.**Remote was set at **F and fireplace went up to **F in the room and fireplace kept going up. Lucky I was at home. It seems that safety features did not work at all. Upon pushing on remote buttons the background window which comes normally on a blue color was red. Did a reset on remote no change. Replaced batteries on both remote and fireplace receiver and everything back to normal. My main concern is that safety features did not kick in as advertised. What was the cause?
GetHuman1675470 did not yet indicate what Ambient Technologies should do to make this right.
I have an issue with Ambient Technologies too
How GetHuman1675470 fixed the problem
We are waiting for GetHuman1675470 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.