Amazon Customer Service Issues

I am a busy Amazon customer and I am disappointed with my recent experience. I helped someone in Japan by using their credit card for purchases. Unfortunately, issues arose as the card was misused, leading to a freeze on the account and disputes. I provided all the necessary card information, yet Amazon pursued me instead. The communication was challenging as the representative did not speak English fluently and did not address my concerns promptly. One of the charges was duplicated on my Amazon store card and AmEx card, with no reimbursement to my AmEx account despite repeated inquiries. Although Amazon offers competitive prices, this incident has left me frustrated and double-charged. Attempts to email my complaint were met with automated responses. The lack of satisfactory resolution is concerning, and I hope Amazon can rectify this situation to maintain my loyalty.

On June 10, [redacted], I received an Executive Desk Chair delivery from Amazon via UPS, but unfortunately, the chair arrived badly damaged. Contacting Amazon, they provided authorization for a UPS pickup at my home, with the authorization order sent on June 10. Despite the order indicating a next business day pickup, there were no pickups on Sat. June 11, Sun. June 12, or even today, Mon. June 13. Being 89 years old and homebound, I can confirm that there was no attempted UPS delivery. I kindly request UPS to arrange a pickup as soon as possible at the following address: Robert J. Shalk [redacted] Allen Springs Lane Jenison, MI [redacted] The Amazon return authorization document to UPS includes a Return Authorization Slip with a barcode (DYRHrYxDRRMA) and item description of the Serta Big and Tall Executive Office Chair with Wood Accents - Adjustable High Back, Ergonomic Lumbar Support, Bonded Leather, Chestnut Brown.

I am currently faced with a situation where I need to return a mattress that cannot fit back in its original box, preventing UPS from picking it up as instructed. Despite following UPS's advice to wrap the mattress in plastic, leave a note for the driver, and attach the shipping label, UPS has now declined the pick-up. With the mattress sitting on my front porch while I am out of the country, I am concerned about potential damage in the next 8 days before my return. The back-and-forth between UPS and Amazon has been unhelpful so far, and I urgently need assistance to resolve this issue and proceed with ordering a new mattress for my return home. Your help in sorting out this frustrating ordeal is greatly appreciated.

I encountered an issue with my Prime membership being canceled twice. After a lengthy 2-hour phone call with Amazon last week, Chase Bank was also present during our discussion to investigate the recurring cancellations. During the call, Amazon assured me they would have a representative reach out to me to provide an explanation for the repeated cancellations. Despite this promise and the three-way conversation, I have not received any follow-up from Amazon via telephone, specifically at [redacted]-[redacted]/[redacted], as agreed. It has now been over a week without any contact from Amazon, which has left me without access to Amazon Prime. It seems that Amazon may have misled me by claiming they would get in touch. I have been a loyal Prime member for approximately 15 years, and Chase Bank can confirm the unfulfilled promise made to me.

I have been struggling to regain access to my Amazon account for a few weeks now. The process involved multiple interactions with customer service representatives, including a concerning remote access session with an individual named Ethan. Following this, I received reports from the fraud division indicating that money was taken from my account under a false name. Consequently, my account was closed, necessitating the opening of a new one. Despite assurances from previous representatives that the issue was straightforward, the resolution seems elusive. I am uncertain if Ethan is affiliated with Amazon, adding to my concerns. I am a loyal Amazon customer, utilizing various services, and I seek the reinstatement of my account and reimbursement for the funds taken. The account is likely under the name Catherine Franzoni, reachable at [redacted] or 1-[redacted]. There seems to be confusion with multiple accounts created, causing a disruption in my Prime services. I am disheartened by this ordeal after years of positive experiences with Amazon.

I have owned several Kindles over the years. Recently, I encountered an issue where two accounts were synced- one on a Paperwhite and another on a Kindle Fire. The main account had around [redacted]-[redacted] books, while the secondary one only had a few. When trying to register a new Paperwhite after the previous one malfunctioned, I was instructed by the operator to provide the original email account linked to the main account for access. Unfortunately, that email account no longer exists, and both my husband and I have changed phone numbers. The operator was unable to verify the account and ended up deleting it, along with the valuable collection of books worth thousands of dollars. However, all my books are still accessible on the Kindle Fire, and I am looking for assistance in transferring them to my new Kindle Paperwhite. It is important to note that the prior user of the Kindles was Janet Frisz, and she remains the primary user of the new device despite initially using my spouse's information for convenience.

I purchased a Niboshi watch on 01.06.[redacted] with order number [redacted]-[redacted]. The watch was delivered on June 4th, but I noticed the seconds hand is not functioning correctly. I scheduled a pickup last Wednesday, but the pickup was not completed. The pickup agent (mobile: [redacted]) canceled without my consent. I then arranged for a refund pickup scheduled for today with the tracking ID [redacted]53, but unfortunately, the pickup was once again canceled by the agent (mobile: [redacted]). When I called on both occasions, I was informed that another agent would handle the return. It has been 12 days, and the refund window is closing soon. Unfortunately, I am struggling to reach a resolution through Amazon's customer service, as the automated system does not address my concerns. I am considering escalating this matter to the consumer forum or advising my friends and family to avoid Amazon in the future due to the inconvenience.

I am being asked to provide proof of ownership with the payment method I used. I have uploaded three of my latest statements from my Amazon store card, but the system keeps asking me to resend the same documents. I received an email stating that they were unable to verify ownership of my Amazon Store Card ending in [redacted] because no document was provided. My account is still on hold. They are requesting me to sign in to my Amazon account and follow the on-screen instructions to resolve this issue. They mentioned to ensure that the uploaded document clearly shows the name, address, payment type, and relevant transaction information, with only the final 4 digits of the payment method visible for security. I would appreciate any assistance with this situation, as it is becoming frustrating. Thanks - Lisa G.

My account got closed because Chase thinks the orders weren't mine, even though I have the funds. I've called Chase multiple times, even tried to have them on the line with you. This is frustrating. It's the Amazon Chase Rewards card, and I won't see my statement until next month. I need my account open to complete my purchases. I've provided all necessary details. Help me resolve this quickly. I've made significant payments on my Chase Prime card already. I've proven my identity in various ways, but my account remains closed. It shouldn't be this difficult. I had a quicker resolution with someone named Miguel. Now, it's taking too long once again. I'm at my wit's end. Chase is also getting frustrated. Please assist me promptly.

I encountered an issue with my Amazon Chase Rewards card. Despite having funds in my Chase account, my account was closed due to the suspicion of fraudulent orders. I've made numerous attempts to resolve this by contacting Chase multiple times and providing all the necessary information for verification. This situation has been frustrating as I've experienced similar problems before. I urgently need my account reopened to complete my pending purchases for my family. I've cooperated by answering security questions, providing documentation, and even having others contact Chase on my behalf. It's disheartening that after resolving this previously within minutes, I'm now facing such a lengthy process. I'm at a loss for what to do next, as this is impacting my ability to shop for essential items. I hope this can be resolved promptly as I value my relationship with Amazon and Chase as a long-standing customer.

I have been trying to access my account since June 10, [redacted]. I changed my phone number and requested an OTP, but it went to my old number. I uploaded my ID as requested by customer service, but haven't received assistance in over [redacted] hours. I can't use the service I'm paying for and customer service hasn't been helpful. After requesting a supervisor, I was denied. Now, when trying to repeat the process, the website seems unavailable. I'm frustrated and nervous about this situation and am dissatisfied with the service. I would appreciate a phone call to resolve this matter.

Order number #[redacted] was for 2 cans of Resolve Pet Expert High Traffic carpet cleaner. The tracking number is [redacted][redacted]2. The delivery address is 12 Lake Shore Dr. S., Rock Hill, NY [redacted]. The delivery was scheduled for June 17, [redacted]. However, when I went to pick it up at the Rock Hill Post Office, the package there was not addressed to me or contained the correct product. Despite receiving an email from Amazon claiming delivery, I have not received the correct package. The tracking information showed that the package was picked up at 4:31 PM at the Rock Hill Post Office, but it was not the right item. I need assistance to resolve this issue as soon as possible as I am unable to get through to Amazon's customer service over the phone. Thank you for your help.

I have been dealing with a recurring issue where my packages are marked as delivered but never arrive. I went to the post office to address this problem with my mail carrier. They assured me that my missing packages would be placed in a mail locker for me to collect. However, when the mail carrier arrived, he was unable to locate my packages. He mentioned that someone who had access to the locker did not return them honestly. I have experienced this issue multiple times and he apologized for the inconvenience. At this point, I have been advised to contact the shipper to request replacements. The continuous errors are making it frustrating for me to receive my orders promptly, and I am considering cancelling my Amazon Prime subscription due to the inconvenience caused by these delivery mishaps.

I hope to share my experience with Amazon delivery drivers. Unfortunately, the drivers often do not follow directions to my house, which is very frustrating. Today, June 17, [redacted], a package was supposed to arrive that I needed because my husband is traveling to Indiana. I live in a mountain town, and despite explaining that GPS does not work well here, the issue persists. I have even included my phone number in the directions with no improvement. Preferably, text messages would be more reliable. Currently, I am on a 35-minute call with customer service, having already spoken with Erin and spent over 20 minutes on hold. I urgently need the delivery today. It's concerning that I may have to mail the item to Indiana when it is here. The order number for reference is #[redacted]-[redacted]. I value my relationship with Amazon and expect timely deliveries.

To whom it may concern, I was employed under Daniel at [redacted] Wentworth in Whitby Don3. During my time there, I experienced treatment that I can only describe as appalling. Despite having worked globally, I have never encountered such disrespect. My situation reached a breaking point when I was terminated immediately after taking my wife to the hospital, despite informing Daniel about my absence hours in advance. It later became evident that he had planned to let go of several employees due to business reasons. I dedicated eight months of hard work and loyalty to him, even sacrificing my days off to help out. Unfortunately, Daniel's concern seemed solely focused on profit margins. His scheduling inconsistencies further highlighted his disregard for the staff. The high turnover rate speaks volumes about the work environment he fosters. Kind regards, Theodore Harris

Order # [redacted]-[redacted] for Slime [redacted] Bike Inner Tubes I purchased these bicycle inner tubes for my son to replace my old ones when he visited. It has been 6 weeks since the purchase. Today, as my son was changing the first inner tube, it suddenly exploded, leaving green slime everywhere. The tube split along the seam without being punctured or overfilled, and the tire was not even on the bike yet. Unfortunately, I missed the return deadline, and now I am hesitant to use the second tube. I am requesting a refund of $12.40 plus tax. Thank you for your assistance. Janice M.

I recently ordered a black Puma polo shirt and received it promptly, opting for cash on delivery. Unfortunately, the garment turned out to be oversized, prompting me to request a replacement. I scheduled a pickup for the return on June 12, [redacted]. After canceling the replacement, I awaited confirmation from Amazon but received none. I contacted customer service, who confirmed they initiated the refund, promising it by 5:00 pm on June 19, [redacted]. To my dismay, the money didn't reflect in my bank account. Now, without the shirt or the refund, I find myself in a frustrating situation, especially since today is the deadline for requesting a return. Your assistance would be greatly appreciated.

Email: [redacted] Order Date: June 4, [redacted] Order Number: [redacted]-[redacted] Tracking ID: [redacted]04 I ordered a Puma black polo t-shirt and received it within 3 days, paying by cash on delivery. Unfortunately, the shirt was oversized, so I requested a replacement. I returned the item to the pickup guy on June 12, but later canceled the replacement request. After two days with no return confirmation from Amazon, I contacted customer service. They assured me my refund was initiated and would be in my bank account by 5:00 pm on June 19, [redacted]. I checked my account yesterday and did not see the refund. Today, June 20, [redacted], is the last day for a return request and I need assistance as I returned the shirt but have not received the refund.

I purchased a product that I am familiar with and consume regularly. Upon opening the most recent container from my order (Order ID [redacted]-[redacted]2), I found that the contents were of poor quality, likely due to improper storage. I requested a replacement and refund from the seller, but was informed that neither option was available. Despite reaching out, there has been no response from the seller. Amazon now states that the seller is no longer reachable. I am extremely dissatisfied with this situation. I believe I was deceived by an Amazon vendor who sold me a substandard product. I am seeking assistance in obtaining a refund for this unacceptable experience.

On May 20, [redacted], my debit card was charged $[redacted]. I usually use my debit card as a backup on my Amazon account since I primarily use an Amazon gift card for my purchases. My phone number, [redacted], was linked to my Amazon account, but I found myself locked out without understanding why. Despite reaching out to Amazon multiple times to resolve the issue, I was unable to access my account due to suspicious activity, though the specific activity was unclear to me. I was expecting a delivery of hair dye to the Amazon hub at 7-Eleven, my designated pickup point, but I couldn't ascertain the situation as I was unable to speak to a representative. I am certain I didn't make a purchase of $[redacted] and haven't received any products or my hair dye. Since I no longer have access to the linked phone number, I cannot login to my Amazon account to address the unauthorized charge and request a refund.