Amazon Customer Service Issues

Hello Team Manager, I am Meena Kumari. I recently purchased a card holder for Rs. [redacted]/- using UPI through g-pay. Unfortunately, the item was returned twice. After speaking with an executive on 19/4/22, I was told that the refund was initiated, but I have not received it yet. I request an immediate refund to avoid any legal action for harassment. Your prompt action is appreciated. Thank you, Meena Kumari

I received a phone call from someone claiming to be from Amazon stating that I ordered a $[redacted] phone, which I am certain I did not purchase. The only recent order I made was a $39.99 jacket a few days ago, which does not include a phone. I did not provide any personal information except for my name. I am concerned about this unauthorized charge and do not have the funds for such a purchase. I prefer a phone call to discuss this further, rather than email or text. My number is [redacted] and my name is Robin B. Thank you for your assistance.

Dear Customer Service, I would like to address the issue I am experiencing with my account. Currently, my account has been placed on hold. I am unable to access my account, utilize any Prime benefits, use my gift card balance, or make any orders. To restore access, I understand that I need to verify the details of my payment method. This suspension was enacted due to a potential violation of Amazon's "Terms and Conditions" regarding the use of Amazon gift cards or gift card balances. If this hold was placed on my account erroneously and I wish to lift it, could you kindly guide me on how to proceed? I am willing to provide the necessary gift card purchase receipts, images of physical gift cards, or communications from the sender to prove ownership. When submitting documentation, I will ensure that all relevant details such as name, address, payment type, and transaction information are clearly visible. For further information on Amazon's "Terms and Conditions", I will refer to the Amazon.com Help page.

I am having trouble adding my building number to my address. A package was returned to the sender due to an incomplete address. It is preventing me from updating my address in the baby registry. While my account has the correct address, the baby registry does not allow me to include the building letter in the unit or building section. I have been attempting to reach out for assistance but have not been successful in resolving this issue.

On March 5th, [redacted], I purchased 2 Silentnight king size sets of teddy duvet covers from the Amazon Marketplace. I contacted the supplier for a return, received the label, and dropped off the parcel at a pick-up point. However, I have not received a refund yet. I am unsure how to contact the supplier directly for an update. Additionally, I have discovered I have two Amazon accounts causing confusion. I would like one account cancelled and to keep the one associated with my email address as my username. The total cost of the order was £49.42. My address is 44 Montfode Drive, Ardrossan, Ayrshire KA22 7NL. Thank you.

I recently bought 4 units of this product from Amazon, listed as shelf-stable with a money-back guarantee on live cultures. However, the product I received is not shelf-stable as indicated. It requires specific temperature control to keep the cultures alive, and I suspect it may have been compromised by exposure to heat during storage or transport. After taking it for 2.5 weeks, I am experiencing flare-up symptoms of my chronic health condition instead of the usual benefits. I'm considering returning the unopened bottles along with one that I've used and seeking a full refund under the guarantee. Can anyone advise me on the best course of action to resolve this issue? Thank you for your assistance.

I recently tried to log into my Amazon account from a new device. Unfortunately, I was asked to confirm a security code sent to a mobile number I no longer have. I clicked on a help link, but the options provided did not address my problem. This has happened before due to multiple phone number changes, resulting in having to create new accounts each time. It is a frustrating and ongoing issue. I believe Amazon should prioritize website maintenance rather than new marketing strategies to prevent customer dissatisfaction.

I recently returned 13 items to the UPS store in Thousand Oaks, CA with my daughter. Unfortunately, one of the items was not credited back to me as she handed both duplicate children's books to the staff on April 28th. The tracking number for the credited book 'Buddy the Burping Easter Bunny' is 1Z8X1V[redacted]14, and the one not credited is 1Z8X1V[redacted]88. Both books were ordered separately. I am hoping this issue can be resolved promptly. Thank you for your attention to this matter. - John and Sue Grzywacz, [redacted] Carla Drive.

Dear Richard Q., I wanted to address the concerns you raised regarding the third-party listing of my book titled "What Goes Around (WGA)." Indigo Sea Press has not allowed the distribution of WGA, however, the site number [redacted][redacted] remains active. Amazon continues to direct shoppers to this inactive site. Since the book is now available through KDP as of January 6, [redacted] under the site number [redacted][redacted], I urge you to remove the old Indigo Sea Press site and associated listings to ensure correct redirection of customers. I am eager to launch a marketing campaign but will withhold my investment until this issue is resolved. Your prompt attention to this matter is greatly appreciated. Thank you, Helen

I recently opened a business account with Amazon Business and got approved to pay by invoice. I was excited to celebrate our 3-year anniversary with a company picnic, ordering prizes from Amazon Business. However, they unexpectedly locked my account for about a month now. Despite multiple urgent requests, they keep saying there is no suspicious activity. I just need my account unlocked to proceed with my plans. It has been frustrating contacting them only via email. I hope they resolve this soon, unlock my account, compensate for the wasted time, and establish a better way to reach their account specialists. Thank you, J. Hall.

I previously submitted a ticket regarding my issue but cannot reply because I cannot log in to my seller account. I am experiencing difficulty logging into my Amazon seller account because I no longer have access to the authenticator set up for two-factor authentication years ago. Although I can provide an identity document to verify my identity, I can no longer access the email linked to the account. I am seeking assistance in regaining access to my account or changing the associated email address. The email address I no longer have access to is []. Please note that my current contact email address is []. A response to my initial ticket stated that I must reach out from the email linked to my seller account to receive help. However, I have reiterated in multiple attempts that I cannot access that email to do so. I am unable to respond or add information to tickets without logging in to my account, which is currently not possible. I am hopeful that a representative can review my case and provide guidance on the next steps. I have identity documents ready and can answer any necessary questions to recover my account.

I am having trouble accessing my Amazon account even after entering the correct password. I am set up for 2-step verification, and when the 6-digit code is sent to my mobile, I receive a notification to tap on a link instead of getting the code. However, tapping on the screen does not provide the code, and I am unable to proceed. Attempting to contact Amazon via email only leads me back to the login page, creating a cycle. Amazon's help section does not address my specific issue. I am unsure if there is an issue on Amazon's end. Any assistance would be appreciated.

I am having trouble logging into my Amazon account. Even though I have entered the correct password and am set up to receive a six-digit code on my mobile for Two-Factor Authentication (Two-FA), I keep receiving a notification on my phone instead of the code. When I try to tap the link provided, nothing happens, and I am unable to proceed as the message indicates the sender does not support replies. I have attempted to contact Amazon via email, but I am only directed back to the login page. I would appreciate it if Amazon could send the six-digit code to my mobile when Two-FA is required, rather than just a notification.

I am having trouble logging onto Amazon even though I am correctly entering my password and have my mobile phone ready to receive a six-digit code for Two-Factor Authentication (Two-FA). Each time I try to log in, I receive a "Notification sent to mobile number" but instead of a code, I am asked to "tap link to respond." However, when I tap on the screen, nothing happens and I receive a message stating "Sender doesn't support replies." I have attempted to contact Amazon via email, but I keep getting redirected back to the login page without any resolution. It seems like I am stuck in a Catch-22 situation. I have searched for solutions on Amazon's Help section, but unfortunately, I couldn't find any advice on how to address my specific issue. If Two-Factor Authentication is required, I would prefer to receive a six-digit code on my mobile rather than a notification.

I did not receive my order last Friday. The delivery was confirmed with a picture at a downstairs apartment, but I live upstairs. I was not contacted when the driver went to the wrong unit, and I was unwell that day until about 7:00 PM. I searched my apartment the next day but did not find the package. As my complex has many units, I am unable to search every place. I have extensive experience in driving and corporate roles, so I understand proper procedures. Despite reaching out through text and call, I received only an automated response. I have been a loyal customer and encountered minimal issues previously. Can you please update me on the status of my delivery? Thank you.

I recently received an email that appears to be from Amazon, indicating that there is an order for more than $9,[redacted] worth of LG TV and stereo speakers being processed under my name and to an address in Delaware. The email suggests that the order is being placed partially using an Amazon credit card in my name, which I do not possess or have applied for. I am required to cover the outstanding balance of over $2,[redacted]. I did not make this purchase and suspect it is a scam. The email features the Amazon logo, but I am skeptical of its authenticity. It includes a supposed Amazon customer service number [redacted], but I doubt its legitimacy. I would appreciate it if your company could confirm whether this order has been received. This order does not appear in my online account. If it has been placed, it is not mine. Kindly refrain from processing it and pursue those responsible for this fraudulent activity.

I've recently been banned from writing reviews on Amazon, which I strongly disagree with. I've spent a significant amount on Amazon over the years and rely on reviews to make informed purchases. Despite my numerous attempts to seek clarification as to why I've been restricted from reviewing, I have not been given a specific reason beyond "unusual reviewing activity." I believe this decision is unfair and I am eager to address it through an appeal process. My reviews have always aimed at helping others make informed decisions about products, and I would like to understand why this restriction has been imposed on my account so I can challenge it effectively.

GetHuman is a helpful service providing tips and information on dealing with customer service problems. They are not affiliated with Amazon. By entering the relevant details, you can benefit in three ways. First, it enables GetHuman to search their database for guides on resolving your issue without needing to contact Amazon directly. Secondly, inputting information creates a public page for your problem that can be shared with Amazon and other customers for assistance. Finally, GetHuman can follow up with you to ensure your issue is resolved, offering further suggestions if needed. Links will be sent to your email for editing or deleting the public page or opting out of communications.

I purchased a product from Amazon for $500CAD. Unfortunately, the package arrived looking like it had been mishandled, with the contents not in perfect condition. This was a gift for my friend's upcoming birthday, so I don't have time to replace it before the weekend. I am disappointed by the state of the product given the amount I paid. It would be reasonable to expect some form of compensation. Typically, I don't like to complain, but the package appeared to have been mistreated considering the cost. Additionally, upon opening it, I found that the small pieces were loose and scattered, not how they were supposed to be packaged.

After being an Amazon customer for over twenty years and a Prime member for some time, I am now contemplating cancelling my Amazon account entirely. It seems that Amazon is promoting certain political views, including being Pro-Abortion, which has made me and many others consider ending our relationship with the company. This concerns me greatly. I have spent a significant amount of money on Amazon, and I do not want my funds to support political causes such as abortions. James Auerbach