Amazon Customer Service Issues

I have been trying to resolve a hacking issue with my Amazon account for weeks. Amazon froze my account, preventing me from closing it and opening a new one. This problem has now extended to my TV account, compounding my frustration with Amazon's poor customer service. Despite calling for assistance, I have not received a solution. Please contact me at [redacted], Diane R. Morlock, to help me resolve this immediately.

Hello, I have recently bought several MagnetRX bracelets and necklaces in the past week to determine which ones my girlfriend and I prefer. I was motivated by the promise of free returns. When attempting to return the items we are not fond of, I encountered an issue. The system is accommodating returns for the silver necklace and bracelet but not for the black necklaces. I am seeking to return two black necklaces, however, the system indicates a concern about the safety of the items, referencing flammable liquids or gas, which I find incorrect. I urge you to rectify this inaccuracy in the system. If the silver items are allowed for return, the black ones which are identical should not pose safety concerns for return. Kindly enable the return of these items so I can exchange them for the ones we prefer. We appreciate the products and simply wish to obtain the right ones while returning those we do not wish to keep. Thank you.

I am reaching out regarding two undelivered products that were ordered in December of last year. Despite other orders from the same account being successfully delivered, these two items, a Bath Mat for Luxury Shower ordered on December 15th, [redacted], and an Atmu Rubber Hot Water Bottle ordered on December 13th, [redacted], were reportedly delivered by Amazon, but I have not received them. My son, J.K. Park, has contacted Customer Service multiple times to address this issue but to no avail. As he is frustrated and unwilling to engage with Customer Service further, I am reaching out on his behalf in the hope of resolving this matter promptly. Your assistance in investigating and resolving this delivery concern would be greatly appreciated.

For the past 4 months, my account has been suspended due to a lost return causing issues and delays. Despite finding and verifying the return, as well as making all necessary payments, my account remains suspended. Customer service repeatedly directs me to fill out forms only to no avail. I have around $[redacted] trapped in my account balance, causing immense frustration. All evidence supporting my claims is available. One solution would be for them to send a physical gift card with my account balance, enabling me to access my funds until the account is reinstated. This would bring me some relief during this challenging situation.

I bought a Jabsco marine toilet on Amazon, advertised for fresh or raw water, but the plumber had trouble installing it. After requesting a return, Amazon sent me an email but shipping costs were an issue due to the time delay. Another marine plumber confirmed the toilet was only suitable for raw water. I tried to return it to UPS but was asked to pay for shipping. I want Amazon to acknowledge the mistake in their ad, amend the return policy, and cover the return shipping costs.

I purchased a ChargePoint Home Flex charger in October (Order # [redacted]-[redacted]) and attempted to use it in December [redacted]. After contacting Chargepoint, they agreed to send a new one. I waited for three weeks and followed up via email. They informed me that they were still working on the issue. Despite the January 31 return cut-off passing, I contacted them again. This time, they mentioned sending a technician to repair it. Following another week of waiting, I reached out yet again. They mentioned needing to send parts to the technician. As the Amazon return window has also closed, it has now been two months without a resolution. I am a loyal Prime Customer with a solid purchase history, so I am hoping for an exception to return the faulty charger for a replacement or credit. Perhaps you could assist in expediting the process. -M.M. [redacted] Camino Manadero Santa Barbara, CA [redacted] [redacted]

I recently placed an order on Amazon, but I faced some issues with the delivery and customer service. One of my orders is missing an item, and despite informing customer service, they could only offer a refund instead of sending the missing item. Additionally, when I ordered fresh items, there were restrictions on the amount I could order before incurring extra charges, and when the order arrived, one item was missing while another was damaged. When dealing with customer service, I requested to speak with a manager but was met with delays and unhelpful responses. The lack of resolution and poor customer service have greatly disappointed me and shattered my trust in Amazon. This experience has left me reluctant to continue using their services in the future.

Order ID -[redacted]-[redacted] placed on 05-02-[redacted]. After being told my package was lost or stolen, I canceled and requested a refund only to have the product delivered unexpectedly on 21Feb [redacted]. When I sought a refund, Amazon insisted I pay return charges per their policy. I disputed this and requested compensation for the inconvenience. I believe Amazon or the third-party seller, Super Deal, should cover the costs and refund me promptly. Disappointed by the lack of communication and delays from both Amazon and Super Deal.

I am having an issue with my order from Amazon. The delivery was sent to the wrong address twice, and Amazon has not taken responsibility to fix the mistake. I am unable to retrieve the product myself, as it is not my fault. The residents at the incorrect address have agreed to leave the package on the covered porch for pick up. I would appreciate it if Amazon could arrange to pick up the item and deliver it to the correct address. Thank you.

Dear Customer Service, I encountered an issue with your delivery drivers parking in my yard. Despite my multiple requests for them to move their truck, they insisted on staying due to existing tire tracks. However, I find it unacceptable that they did not opt to park in the driveway instead. Their argumentative behavior was unprofessional and disrespectful to a homeowner. It's evident that they disregarded the landscaped areas in favor of convenience. The tire tracks are a result of previous deliveries; therefore, it's frustrating to have to deal with such disregard for property. This incident involved two elderly drivers delivering in Parma, Idaho, today. I hope you address this matter promptly with your team to prevent further disruptions. Thank you.

I missed the return window for three orders due to delays in receiving them back after Christmas. The most recent order, Diamond toys on clothes from 18, is still unreturnable. The other two items are unusable for my dogs, as they are too small. I'm hoping for some type of credit or gift card that I can use on Amazon products. I have an account with you and I reside at 30 50 Honeysuckle Drive, Ann Arbor, Michigan [redacted]. I am willing to provide the item numbers if needed. If it is possible, could you assist me with a low-cost return label as I am unable to drive. I appreciate any help or response you can provide. Thank you.

I received this email yesterday, and I have no idea what they mean by this. I did not make any changes to my account. I am worried about them taking any action. Can someone help me figure out what to do next? Mary S.

I am experiencing issues with the delivery of packages by Amazon's delivery service called TBA (Transport By Amazon). The problem arises at my address, [redacted] E. [redacted] Street in New York City. Despite providing clear written delivery instructions in my Amazon profile to leave packages at my front door, the delivery person disregards this and leaves them elsewhere. Additionally, they are required to take a photo of the package in front of my apartment door to provide "proof of delivery," but this task is often neglected. Today, on February 28, [redacted], a package was marked as delivered, yet I did not receive it, and no photo was taken to confirm its delivery at the correct location. I believe it is crucial for the TBA logistics team supervisors to address this matter promptly to prevent unnecessary refunds and replacement orders due to misplaced deliveries.

A part of my recent order, # [redacted]-[redacted], was delivered today - the Corsair [redacted] Computer Case. I mistakenly provided feedback on the delivery prematurely due to a small error. Having a comment box available for feedback on the "It was great!" screen could be beneficial for users to provide additional comments, offering more insight for the future. Though unsure of the delivery service used (Amazon driver, FedEx/UPS, or independent courier), my feedback is aimed at providing constructive criticism rather than a drastic change in the delivery process. While I appreciate the effort of the driver delivering the package directly to my door, the large and heavy package obstructed my storm door, making it difficult for me to retrieve the item due to health issues. Overall, the proximity to the front door was commendable, but in the future, it would be better to avoid blocking doors for easier access. This small adjustment would greatly assist individuals, like myself, dealing with health constraints. Apart from this issue, the delivery service was excellent.

I've been an Amazon customer for over 20 years. Lately, the ordering process has become frustrating with multiple steps including email, password, and word puzzles. Then, it requires my cellphone for a validation message, which my phone doesn't receive. Despite Amazon customer service insisting otherwise, it's a dead end. I can't proceed with placing orders because I can't verify my account due to this issue. Removing my cellphone from the settings doesn't resolve this problem either.

Hi there, I wanted to share my experience with a recent purchase. The advertised product did not align with what I received. The batteries I got were different from those shown in the ad and the seller was not very cooperative. The ad displayed the ULTRA (green casing) version with a claim of being able to be charged [redacted] times, but the batteries I received were black/gold, not labeled as ULTRA, and the packaging stated they could only be charged [redacted] times. The ad also referenced the DURALOCK technology. Additionally, I received duplicate items twice and consistently received messages about the batteries being the same. Best regards.

I received order # [redacted]-[redacted] on 2/20 and contacted the seller via email on 2/22, receiving a response the same day. I am satisfied with the product overall, but there is a concern regarding the misleading voltage information presented. The Amazon ad, as well as the labels on the saw, batteries, and charger, indicate 36V, while the batteries and charger only reach 21V. This discrepancy is concerning as the product is falsely labeled as 36V when it is, in fact, 21V. I have communicated this issue to the seller and would like Amazon to be aware of this misleading advertising. I am requesting a partial refund and clarification on the 'variable range' charger claim, as the charger I received operates at a single voltage of 21V. Thank you, J.R.

Hello, good afternoon. I have an issue with a Gotrax scooter that I bought, and it was not working properly. Nearly a month ago, I filed a request for a refund. I received a return label that claims to be from FedEx, but when I went to the office, they informed me that it is not from FedEx but from another company. I have been in this situation for days, and the seller is not responding. I urgently need a solution because I cannot use the product due to its malfunction and I also do not have my money. I need an immediate response as I am leaving for my country tomorrow without a resolution. I had to purchase another product from the official Gotrax website to solve my issue and have mobility. I am hoping for a prompt and favorable response. Thank you.

On February 24, [redacted], I purchased two boxes of tea from Amazon, but now I am bombarded with daily spam texts selling various products. It seems my contact information has been compromised through my Amazon account. I have already reported this issue to the FTC on March 4, [redacted]. My phone number is mainly for work due to COVID, supporting the Dept of Defense. I will escalate this matter through legal channels if this problem continues. Unfortunately, Amazon does not provide contact information for their CEO's office, which is why I seek your assistance in resolving this issue promptly to protect my personal information.

I purchased a 2-pack of 24x24 throw pillow inserts from Edow on Amazon, but I only received one pillow. The packaging didn't indicate the quantity, so I opened it without preserving it for a return. I don't have the original packaging for a return now. It would be great if they could simply send me the missing pillow, but their return process doesn't offer this option. Is there a contact person who can assist with this matter to ensure both parties are satisfied? I appreciate any help - thank you.