Amazon Customer Service Issues

I initiated the return process on December 23rd for Order# [redacted]-[redacted]. The order included three items: "Kate Kasin Women's Dress Coats Belted Mid Length Lapel Collar Trench Coats With Belt Red L," "Women's Vintage Elegant V Neck Business Casual A line Midi Dress," and "Women's Notch Lapel Long Puff Sleeve a Line Pea Coat with Self Tie Belt." These items were shipped together via FedEx on the same day. I received notifications via text and email confirming my refund. However, on January 27th, I received an email reminding me to return the Kate Kasin Women's Dress Coats item. The other two items have been marked as "return complete." Since all items were shipped together, there seems to have been an error in tracking. I have already contacted the seller, who advised reaching out to Amazon directly to resolve this issue. I seek confirmation that I will not be charged for the item as it has been returned.

Subject: Regarding Locked Account Jan 31 at 2:39 PM Dear Amazon, I appreciate the notification about my locked account. I would like to discuss this matter further. Kindly provide instructions on how to proceed. Thank you in advance for your assistance. Sincerely, Linda Valdes Email: [redacted] Hi, We have detected some unusual activity on your account. Please confirm this action to secure your safety measures. We need you to verify your information to remove restrictions. Kindly reply with your confirmation to remove restrictions successfully. Thank you for your cooperation. Best regards, Customer Support Team -------------------------------- I am confirming the legitimacy of this email from Amazon.

I was invited by Amazon to create a business account alongside my personal one. I aim to maintain both accounts separately. However, I face difficulty logging into the business account as it consistently defaults to my personal one. Even though I have a different email address specifically for the business account, it keeps redirecting me to the personal account without providing an option to switch. Additionally, the email address provided for contacting Amazon ([redacted]) appears to be unresponsive. Upon sending an email, I received an automated message stating that it is not monitored and does not send out replies to received emails.

Yesterday, on January 31 at 1:31 pm, an Amazon delivery truck accidentally drove into my yard at [redacted] Weddington Oaks in Matthews, NC while delivering to my neighbor. Despite there being reflectors in place, the truck backed up too far and got stuck. The driver had to seek help to get unstuck, causing damage to my newly planted and professionally maintained yard. I have photos of the damage taken immediately after noticing it, as well as video evidence from my neighbor's security camera. The footage clearly shows the Amazon driver making the delivery, backing into my yard, and subsequently being pulled out by another truck. The impact has resulted in approximately $[redacted] worth of damage to my yard.

I was expecting a delivery yesterday. It was marked as delivered, but I couldn't find it. This morning, I found it in a snow pile in front of my house, which is unacceptable. Our driveway is large and accessible, yet the package was left in an inconvenient spot. Trying to contact Amazon to complain has been frustrating and has now left me extremely upset. The situation not only angered me about the package but also wasted a lot of my time and has now affected my entire day.

On February 2nd, [redacted], at 1:38 PM, a package from Amazon was delivered to my address at [redacted] Downing Way Ct, Raleigh, NC [redacted]. Unfortunately, this is the second time that an Amazon driver has been careless and damaged my property. The driver drove off the driveway onto the lawn, causing damage to a light fixture by bending, breaking, and burying it. I am frustrated because this is becoming a reoccurring issue. It seems like the drivers lack the proper skills and disregard customer property. Each time a light fixture needs replacement due to driver negligence, it costs me $[redacted] ($25 for the light and $[redacted] for the electrician). It's concerning how these drivers are being hired and what criteria are being considered. It appears that their carelessness is a significant issue that needs to be addressed.

I recently visited my bank regarding unauthorized withdrawals. To my surprise, after reviewing the activity and charges, the bank representative discovered that my debit information was used to create an Amazon Prime account using a purchase from December [redacted]. I have unknowingly been charged $12 per month for the past 15 months, totaling $[redacted], without any prior notification or consent. This unauthorized recurring transaction is unacceptable, and I demand an explanation and reimbursement for this fraudulent activity. Additionally, the bank representative informed me that similar incidents have happened to others, advising against using a debit card with Amazon in the future due to these deceptive practices. I am highly disappointed in Amazon's actions and urge others to be cautious due to their recurring charges without explicit permission.

I received my damaged product and requested a replacement, which was supposed to be free if I returned the damaged item by March 4th. However, I have been charged twice for the remaining amount after using a gift card, and then once more for the full price. Please resolve this issue by refunding one of the duplicate charges and the third charge for which I used a $10 gift card to cover half of the order with the remainder paid by debit card.

Hello, my name is Roy D. Morey and I am a Prime member. I recently purchased a Ninestars DZT-41-9 touchless motion sensor trash can. Unfortunately, I am experiencing issues with the motion sensor lid not functioning properly despite the red light indicating that the batteries are working. I have tried contacting the manufacturer multiple times using the toll-free number 1-[redacted] as advised on the product packaging, but they have not answered my calls. I also reached out via email to [redacted], but have not received a response. This lack of customer service is disappointing, and I am hoping for assistance in resolving this matter promptly. Thank you for your attention to this issue. Roy D. Morey

I am disappointed that my account was canceled due to an alleged card misuse. I used a gift card and my credit card for separate transactions. It is frustrating as my orders were canceled, and I was looking forward to receiving gifts this weekend. The claim about my credit card being linked to another account is untrue. I am unable to retrieve the gift card as it was discarded after making a purchase. It is disheartening that my account is now locked, inhibiting me from refunding the gift card or making any future purchases on Amazon. The situation has left me dissatisfied with the service and I do not plan on using Amazon again.

Delivery Concern My daughter, Sarah M., ordered an item for me which was shipped to my address. The delivery notification stated it was handed to a resident, but no one was home at the time. When I arrived home, I found the package outside in the rain leaning against the house. The porch entry was only 2 feet away, and the driver could have easily placed it inside or used a plastic bag to protect it. The larger issue was the driver driving off the driveway onto my lawn, leaving large muddy grooves about 30 feet long. There was ample space on the driveway for parking; there was no need for them to drive onto the lawn. I am willing to provide a photo if needed. S.M. Package Information: Tracking Number: [redacted]-[redacted] Delivered on February 3, [redacted] [redacted] Main St. Wareham, MA [redacted]

Subject: Complaint About Transaction Issue with Amazon and Executive Behavior I am writing to express my frustration as a long-time customer facing an ongoing transaction problem for the past six months on Amazon. The issue arises when I try to make payments via UPI, causing pending transactions and financial complications with unpaid bills. Today, on 05/02/[redacted], I contacted Amazon customer service regarding my pending electric bill order number [redacted]-[redacted] amounting to Rs. [redacted]. The Amazon Senior Executive's disrespectful behavior and neglect towards my concern was evident as they disregarded my call for over 50 minutes, wasting my time. I have attached a screenshot for reference. Such behavior is unacceptable, and I urge you to address this matter promptly and take necessary action against the involved executive.

I am reaching out regarding ORDER # [redacted]-[redacted]. This is the second time in 2 days that I have had to contact your company regarding my dissatisfaction. On 2/5/[redacted], I received a notification indicating my package would arrive between 2:30 and 4:30 P.M. Later, the Amazon website updated the delivery time to 10 P.M. After 10 P.M., it stated the package hadn't shipped and was delayed. This inconsistency is becoming frustrating. I am contemplating not renewing my Prime membership due to these frequent issues. Timely delivery matters to me, considering the cost. Checking this morning, the status now suggests delivery between 2/7/[redacted] and 2/8/[redacted], which is unacceptable.

To the Amazon.com administration, I placed an order for a soundbar system on 12/28/[redacted], which I paid $[redacted] for. Subsequently, my account was temporarily suspended, and I was requested to provide a detailed billing statement for the credit card used. Due to using a virtual card without this feature, I was unable to comply with this request. Despite understanding your policy, I am concerned that I am unable to access the service I paid for. As my funds are with your platform, I expect either access to the product I purchased or a refund. Holding onto my money without providing the product feels unjust. I kindly request a resolution to this promptly. Thank you.

I encountered an issue when trying to place my grocery order using my EBT card. As I was entering my pin, an error message from Amazon appeared, causing my order to be canceled. Despite using the same card regularly, customer service attributed the problem to my card without giving me an opportunity to complete my purchase. I had waited for my time slot, received it via text, and was about to finalize my order on Tuesday but was abruptly logged out before entering my pin. Now, I am unable to secure a new time slot for delivery. The frustrating part is being blamed for an error that wasn't my fault and not knowing when I can reschedule my order. This experience has left me concerned that once I eventually secure a slot, the items I need may no longer be available.

I received a message from Amazon today stating they may close my account due to a lack of funds on a gift card, something I have no knowledge of. I am 86 years old, battling Covid, and scheduled for a monoclodal infusion tomorrow, preventing me from being reachable for about 6 hours. I have always been a loyal Amazon customer, promptly paying my bills online. If this issue is not addressed promptly, I will consider taking my business elsewhere. It is disheartening to receive such a warning from Amazon, especially with reports of rising costs for the company in question. Doris Larson

I have two inquiries that require assistance as they pertain to both a personal and business Amazon account. The regular Amazon Customer Service doesn't cater to handling both account types, leaving me in a dilemma. 1. I seem to have accidentally created a second Amazon Prime account linked to my KDP Author email. I wish to close this duplicate Prime account without impacting my KDP Author account in any manner. Requesting Amazon to close the redundant Prime account associated with my Author email. 2. As my phone number serves both my profession as a writer and personal calls, I cannot set up two-step verification for my Author Account or list my number as part of the Author Account information. I seek guidance on how to resolve this issue, considering it affects others as well. Seeking advice on incorporating my phone number for both my personal and author Amazon accounts or alternative solutions others have found effective.

On January 3rd, there were two charges of $8.55 each on my credit card statement. One was from Amazon Digital, most likely related to my Kindle ebook purchase on January 2. The second charge, listed as Audible, was not authorized as I have access to Audible through a family member's account and did not subscribe separately. I am seeking clarification on the Amazon Digital charge and request a refund for the unauthorized Audible charge. I have faced this issue previously and would appreciate your assistance in resolving it promptly. I want to ensure no further unauthorized Audible charges occur when I purchase Kindle ebooks. If necessary, I am willing to discontinue purchasing ebooks from Amazon or cancel my Amazon credit card. Thank you for your attention to this matter.

My previous email account, [redacted], has stopped working unexpectedly. I am Dale W. Finley from [redacted] Mountainview Court, Russellville, AR [redacted]. The issue arose when Google prompted me to use my Google account for changes and 2FA. Unfortunately, my phone, [redacted], cannot receive texts, and Google doesn't offer phone support for free email accounts. I now have a new email, [redacted] I can share details like my first dog's name, Bingo, and childhood friend, Larry Dane. I believe I'm already logged into Amazon, so my password isn't necessary. Feel free to ask for more information via email.

I am experiencing issues signing in to Amazon Seller Central. I received conflicting messages stating that I do not have a seller account associated with my email address ([redacted]) but also that there is an existing account linked to it. After gaining access with a one-time passcode and changing my password, I encountered a problem authorizing two-factor authentication with only access to an old phone number ([redacted]) instead of my current one ([redacted]). Despite attempting to refresh, I am now locked out of my account and unable to regain access to my products and information.