Amazon Customer Service Issues

I was expecting my package to arrive today, but when I checked the tracking, it says there was an attempted delivery. I didn't see any attempt made, and my parents received their Amazon packages today. I am frustrated because the automated customer service initially said it would arrive by 8, but now it's stating December 15. I am quite displeased with this situation.

I'm having trouble accessing my Amazon account using my email [redacted] because it's tied to my old phone number. I can't log in without phone approval. I made a new account with my current number [redacted] but now I can't access Amazon Prime with my student email since it's linked to the old account.

I have had to repeatedly update my card information on my orders. I successfully added a new card for one item, but unfortunately, the payment did not go through for the other four items. This situation is frustrating as my delivery dates keep changing due to this issue. I kindly request assistance in resolving this matter promptly. Thank you.

On Monday, the 6th, I visited the Shell garage on the A45 in Northampton. I noticed seven Amazon vans filling up, and although I don't mind that, my concern is that none of the drivers were wearing masks inside the garage, despite the mandatory sign. I understand they may not need to wear one while outside working hard on the road. However, when I politely asked one driver about their mask, I was rudely told to leave. Thankfully, I was in a good mood. I recorded the incident but prefer not to share it on social media. I appreciate the Amazon brand and will continue to buy from them, but some training on current COVID regulations for drivers would be beneficial to avoid tarnishing the brand's reputation. I'm not seeking revenge or to get anyone in trouble. -Paul A.

Hallo zusammen, ich habe versucht, mein Türschloss über Sprachsteuerung zu bedienen. Ich habe Zutrittsberechtigungen erteilt und in der Alexa-App auch eine Pin festgelegt. Allerdings, wenn ich den Sprachbefehl gebe, fragt mich Alexa nach der Pin. Nach Eingabe der Pin erhalte ich die Meldung: "Etwas ist schiefgelaufen und ich bin mir nicht sicher, ob aufgeschlossen wurde." Was könnte ich falsch machen?

I received a call from 1-[redacted] stating that there was a $1,[redacted].00 purchase made using my account on order AMZ0987, and my account has been frozen. I have received all my orders from Amazon and am unsure if this is a scam or if someone is fraudulently using my account. Can you please investigate this matter and provide me with more information? Thank you. - Benetta

I was in the process of ordering a cookbook, and after going through the steps, I expected to receive a confirmation email. However, I encountered a situation where the website showed a previous order that was unavailable, prompting me to reorder, which I did assuming the product was now in stock. The order went through, but later it indicated the item was still unavailable and mentioned that I would receive an email once it was shipped. When I tried to check my orders, I noticed the cookbook was missing, and now I am unable to log in. The site keeps displaying an internal problem message. I am concerned about this issue as all I want is to ensure I receive the cookbook in time for Christmas, as it is intended as a gift.

My Amazon account got suspended right after making some orders. Upon receiving a notification of possible order hold, I followed their instructions to upload a billing statement containing my name, address, and last 4 digits of my account. Unfortunately, the automated system was unable to verify my details. I requested a family member to place the same orders as I thought my account was permanently suspended. Now, I am in a situation where I will receive double the items I ordered because I've begun receiving shipping notifications. This duplicity is causing me to lose money unnecessarily.

I am experiencing login issues and delays in email reception. When I requested a text message for verification, I encountered challenging puzzles that required matching items to their shadow images, which proved difficult for me despite having two college degrees. I am a busy individual and would like to purchase all my Christmas gifts promptly. How can I order multiple items to be sent to different addresses? I have faced consistent problems with logging in to Amazon.com as my password is not saved. If individuals with little experience can navigate the website easily, why is it so complicated for me? Thank you for your assistance. Best regards, SUZANNE

Last night, I contacted customer service to check on my canceled order, which included Queen size sheets and Elizabeth Arden 5th Ave body lotion. I was having trouble understanding the representative and was getting frustrated. I just want an update on when I will receive my $64.17 refund. It seems like the representative may have blocked me as I can no longer reach them through the phone number provided. Could you please confirm if my refund has been processed?

I am having trouble accessing my account as I have not changed my password recently. I tried to reset my password, but encountered an error message. When I reached out to Amazon Customer Service, I was put on hold and the call got disconnected multiple times. In an attempt to resolve this, I called another number and requested a callback, but have not received one even past the promised time of 30 minutes. I am worried about the security of my account.

I noticed a $[redacted] gift card on my recent orders that I did not purchase. It was bought on October 17 and charged to my Amex card. Initially, it showed as "not yet sent," which worried me. I've been attempting to contact customer service through chat, providing my details, but each time I am asked to try later. Upon checking my orders again, I saw that it now says "sent." I am confused and concerned as to who received it and why it was sent today. Your assistance in resolving this matter promptly would be greatly appreciated.

I am disappointed with the delivery company as they have left my parcels outside, resulting in three stolen items from my porch. This has never happened before in my two years as a loyal customer. The missing items were Christmas gifts: an apple peeler, a car cup holder, and three packs of white candy cane hot chocolate. I am a Prime member and my name is Elliott Whaley. My address is [redacted] Queens Ave, Lower Unit, London, Ontario, N6B 1X5. Thank you.

I placed an order on my husband's Amazon Prime account in February [redacted]. Unfortunately, I accidentally started my own account during that time. I have noticed monthly charges on my credit card statement starting from March 1 to November 1, each at $12.99, even though I haven't used Amazon Prime in nine months. I kindly request assistance in removing these charges. Thank you for your help.

I tried to return an item and got an authorization code [DtVcJZR8RRMA] and a UPS tracking number [1Z81E87A[redacted]], but I didn't receive the UPS label. The email instructions mentioned UPS would provide the return label, but the UPS driver said Amazon should provide it. I need the correct UPS label sent via email for the return.

I purchased a Cove Security system from Amazon three months ago, but my order arrived with missing items. I contacted customer service, and they advised me to return the incomplete unit for a replacement. The representative mentioned that I would receive an email with return instructions, but I never received it. A few weeks later, a new unit arrived, but I still haven't received guidance on how to return the original incomplete one. To make matters worse, I noticed that I was charged for the second unit on my credit card statement last month, leading me to put the charge on hold. I urgently need instructions on how to return the item, as the charge amounts to $[redacted].29 on my credit card.

I reside in a condominium complex, and we recently discovered two packages in our building's mail room hidden behind a bucket of salt. Unfortunately, one package has been opened, and its contents are missing. The delivery address on the package is in Brookfield, WI, while I live in West Bend, WI. The second package has a West Bend, WI address, but it is located several blocks away from my residence. We can provide the tracking numbers as needed. It is uncertain how long the packages were concealed behind the salt bucket before being discovered. Thank you.

I've stopped this Subscribe and Save item months ago, but it keeps arriving even though it's not on my list anymore. I have only a day left before being charged again. I've tried all ways to reach Amazon but haven't had luck. Feeling quite frustrated. Contact me at [redacted]. P. White 96 Mylee Drive Ball, LA [redacted]

I have yet to receive my order of 2 electric racing track sets that were marked as delivered on December 3 at 2:18 PM. Despite being home all day, the packages never arrived. Upon contacting Amazon on December 3 at 9 PM, I was informed that the items were misrouted and would be delivered on December 4. After following up with the auto answering service instructing me to wait 48 hours, I called back on December 6 and was advised to wait until the end of the day. Unfortunately, when attempting to contact them today, I was greeted with a phone line that was out of service and I have been unable to reach anyone due to a system issue. I have made multiple attempts to get in touch but have been unsuccessful. I would like a refund of $[redacted].98 for the undelivered items. Tracking #[redacted]-[redacted]. Ronald I.

I have been facing an issue with an order placed on October 14th on Amazon. The item was expected to be delivered by November 29th, but the seller charged my credit card even before the delivery. I contacted Amazon twice, and although they told me to reach out to the seller, the only response I received was "ok." After a follow-up chat, Amazon assured me that the seller would credit my account within 48 hours, but I have not heard back since. Today, when I tried to chat or call them, the systems were not working properly. I just want a refund for my order, which has the Amazon order number [redacted]-[redacted], but it is not showing up in my recent purchases. This process is very confusing, and I need assistance. - Paul Feela