Amazon Customer Service Issues

Dear Amazon Customer Service, I recently spoke with a representative regarding my return request for the Dyson Hairdryer gift set. Despite the return window being closed, I was advised to contact the seller for a return label. The seller, Orbit Mart, declined my return citing Amazon's return policies. They recommended reaching out to Dyson directly for warranty assistance. I used the diffuser attachment only a few times, and the rest of the set is untouched. The item was not to my satisfaction, and I am seeking a full refund of $[redacted]. I have a longstanding Prime account linked to phone number [redacted] and email [redacted] As a loyal customer who values the service Amazon provides, I kindly request your assistance in processing this return promptly. Thank you for your attention to this matter. Sincerely, Cristina Telese

In the last 60 days, Amazon's delivery drivers have mistakenly delivered packages to my address 39 times. Despite my repeated complaints, this issue persists. I have informed Amazon that I will dispose of any misdelivered packages. It is frustrating to see so many wasted deliveries being thrown away when the mailbox numbers are clearly visible. Other delivery companies like Home Depot and Domino's have no trouble finding the correct location based on the numbers on my mailbox. It is disappointing that Amazon's drivers continuously struggle with this. Another misdelivered package has ended up in the trash, denying my neighbors their delivery. I will continue disposing of incorrectly delivered items until this problem is resolved.

I recently noticed unauthorized monthly charges for my Kindle account, which I never wanted and can't seem to cancel. I also need assistance deleting finished books on my Audible account and exchanging others. Despite my previous call to suspend my Audible account due to excessive unfinished books, the annual charge was not stopped, resulting in unwanted credits and books. This situation is frustrating, and I seek to make returns and prevent automatic renewals. I am looking for live assistance to resolve these issues promptly. Thank you.

I am having trouble logging in because I have moved out of the USA. When I try to log in, I am prompted to enter a verification code sent to my old US phone number, which I can no longer access since leaving the country in May. I am unable to update my contact details without being able to log in. As a Prime member, it is frustrating to be billed for a service I cannot use or cancel. I am Roger C., previously from Stuart, Florida [redacted].

I purchased a wheel trolley stand for my fridge on September 23, [redacted]. The order arrived on September 27, but it was damaged. I immediately contacted Amazon customer care with a photo of the damaged product to request a refund. They scheduled a pickup for September 30, but nobody arrived. After reaching out to customer care again with another damaged product photo, they rescheduled the pickup for today, October 3. However, the pickup person refused to take the damaged item as he was not informed it was damaged. I am now unsure what to do next as I will be out of town on October 7. I have been an Amazon customer since [redacted], and this experience reflects poorly on the company's customer service. I am not too concerned about the small amount but wanted to bring this to your attention for the sake of Amazon's reputation. Thank you. - Shashi Bhushan Kumar

I've noticed that I've been charged $12.99 per month for Amazon Prime since February [redacted], totaling around $[redacted]. This issue has occurred before, and despite not signing up for Prime, I've found the charges on my account. I usually ensure my Amazon orders are over $25 for free shipping or use my girlfriend's or daughter's Prime account. I'd like to request that my bank account ending in [redacted] is no longer used for any Amazon Prime transactions to avoid any further unauthorized charges. Last year, Amazon Prime reimbursed me for 10 months of fees, and I'd appreciate if those unauthorized withdrawals could be returned to my [redacted] account. Thank you for your attention to this matter. -Thomas M.

In September, I placed an order for 6 items on Amazon. Unfortunately, the Aspen Cologne was not available at the time, so it was supposed to be sent later, but I haven't received any updates on its availability since then. The other 5 items did arrive; however, I noticed an overcharge on my credit card. The total on the order was $[redacted].35, but my calculations show it should be closer to $[redacted].00. Also, the plain toe Oxford shoe appears to be used rather than new. I missed the return window, so I couldn't send it back. I reached out via email about the overcharge but haven't received a response. Can you please review the total amount charged? I'm also wondering if it's now common for Amazon to split orders into multiple shipments, as I used to receive everything in one package before.

Hello, I am inquiring about an issue I am experiencing with a buyer. Despite the buyer deleting their negative feedback, it still appears on my account for Order ID [redacted]-[redacted]. The item in question was unclaimed at the post office, with the correct address provided, and has been returned to sender. The buyer and I agreed that I would resend the item in exchange for the negative feedback removal. The buyer confirmed removing the review, yet it still affects my account. I have evidence of our communication and the tracking number for the parcel. I have attempted to request feedback removal through the Feedback Manager in Seller Central, but I have received a message stating that the feedback does not violate guidelines. Despite reaching out for support multiple times, I have not found a resolution. Any assistance would be greatly appreciated. Thank you.

I am experiencing issues using my Chase Bank credit card on Amazon. I have been a regular shopper with this card, but a few days ago, I encountered difficulties when trying to make a purchase. I visited Datong Bank to verify my card's status, and they confirmed there were no issues on their end. Additionally, I noticed an error in the refund process; I returned items bought with my Chase card, but the refund was credited to my Bank of America card instead. I suspect there may be a technical glitch in your system, as I am now unable to use my Chase card on Amazon.

Dear Office, I am an international student at the University of Arkansas. I have attempted five times to submit documents following the on-screen instructions to restore my account. As a new resident of the USA with a Chinese visa, my accounts are new. Despite submitting bank statements, photos of my visa card, and other account details, I am still unable to track an order from last week. When trying to access my account, I receive a message stating that Amazon has reviewed the information but cannot release the account hold. Unfortunately, I have not received any guidance on what additional documents to submit or the next steps to resolve the issue. I recently found out that another order (#[redacted]-[redacted]) for a projector screen has been shipped after my account was put on hold. The status of the projector order remains uncertain. It is crucial for me to receive clarity on the situation as it has been five days, and I have been unable to seek assistance. Your prompt attention to this matter is greatly appreciated. Sincerely, Rencheng Wu

I am extremely disappointed by the false commitments made by Amazon in regard to order #[redacted]-[redacted]. Despite waiting 5 to 6 days for delivery, Mr. Deepak Singh from the local Amazon delivery station in Varanasi personally assured me of delivery, but it never happened. There was no issue with my address, and I received no contact from the delivery person before they returned the order to the seller. I bought this item as a gift for my father, and I am unable to fulfill that promise due to Amazon's failure. Even after speaking to a customer care representative who also assured me of delivery, nothing was done. As a regular customer with Prime membership and Amazon Pay, I am extremely dissatisfied with the service. Although Amazon suggests reordering the product, the cost has now gone up. This will be my final communication with Amazon, as I have already unlinked my UPI account and signed out of all Amazon services. I will also inform my family and friends about this experience. - Mohsin Ahmed

I opened an Amazon account 2-3 years ago, and last night, I tried to buy an iTunes gift card from Amazon.com using my Visa Prepaid card from KBZ Bank Myanmar. However, my account has been temporarily put on hold. I suspect it might be due to incorrectly adding my billing address as the delivery address. I provided my KBZ Visa Prepaid card Bank Statements and a photo of my KBZ Visa card. I am trying to verify that the card ending in [redacted] belongs to me. I am willing to confirm my ownership with my Myanmar Identification Card No and password. I would appreciate guidance on how to resolve this issue and contact customer service directly by speaking with a representative. I have been experiencing this issue for more than 24 hours, and I am eager for assistance to become a loyal customer. Looking forward to hearing from you.

I am an Amazon customer currently facing account restrictions due to an issue with my gifted card. Amazon requested documentation for verification, which I initially uploaded without success. After providing more detailed documents, I am unable to submit them due to login issues and unclear instructions in their emails. This gift card was obtained legally through a one-year lease in my community as part of the CommunityReward program. Can someone please provide clarification on this matter? Thank you.

I needed to move quickly as my roommate owned the trailer. Feeling unsafe, I had to seek shelter at a women's shelter to receive my first Covid shot at the Methodist church. Soon after, I experienced severe allergic reactions. When the director mentioned a missed mandatory meeting, I was completely unaware of it due to not receiving any notifications. Given only two days to vacate, I found myself sick and living in my car without my belongings. Despite requesting my items, I discovered some were missing, including my TV, tablet, sim card, clothes, hygiene products, and shoes. Still recovering from the Pfizer Covid shot, I urgently need assistance in tracking down my missing items and obtaining replacements for the tablet and sim card. It is crucial to resolve this promptly as it has been a month since the incident.

I was advised by someone from a Tennessee telephone exchange to contact [redacted] regarding my account and a shipment. When I called, I was prompted to press 1, and a woman answered. Despite not having an Amazon account or placing any orders, she mentioned my name, telephone number, a Syracuse, NY address, and zip code. Refusing to provide any additional information, an individual with an Asian accent on the line stated that an item worth $[redacted] was scheduled for delivery in Syracuse the following day. Suspicious of the situation, I believe this may be a scam and want no part in it. I have unsuccessfully tried reaching Amazon for assistance using the phone numbers [redacted] and [redacted]. This experience reinforces my preference for conducting business with physical stores. It's disheartening that some individuals resort to dishonest practices instead of earning an honest living through hard work. Amazon needs to address these issues promptly.

Hello, I am a loyal Amazon customer and recently placed a new order using a different payment card than usual. However, my order was repeatedly declined. I contacted customer service to explain that my original payment card was canceled due to fraudulent transactions. I am puzzled why my current payment card, issued by a different bank but used daily without any issues, is not being accepted by Amazon. I have no choice but to use this card until I receive a replacement from the bank. I urge Amazon to review why my current card is not being accepted and provide clarification on this matter. I look forward to your prompt response to resolve this confusing situation. Sincerely, Arsene W.

Good Evening, I purchased 4 items from Amazon scheduled for delivery today, October 8th. Unfortunately, 3 items are missing. One small brown envelope contained a squishy tiger pen, as expected. However, the larger brown envelope arrived completely empty, sealed but with only my name and address. The delivery person should have mentioned the issue rather than leaving silently and submitting a picture of an empty envelope as proof of delivery. The missing items I paid for are: 1. Jergens Shea Butter Deep Conditioning Moisturizer travel size Order # [redacted]-[redacted] Ordered on Oct. 2 "Delivered" on Oct. 8 2. HEM assorted best sellers incense sticks pack of 6, [redacted] sticks Order # [redacted]-[redacted] Ordered on Oct. 3 "Delivered" on Oct. 8 3. Pink Laptop Stand, Tablet Stand 7 angle adjustable Order # [redacted]-[redacted] Ordered on Oct. 3 "Delivered" on Oct. 8 These items are bulky, and it is evident the envelope was empty. I expect either the items delivered or a full refund for the undelivered items. This is the first time experiencing such an issue, and I hope for a prompt resolution.

I was shopping on Amazon, and my order was over $[redacted]. I didn't have a gift balance, so I bought 9 of $[redacted], and upon submitting my order, my account got blocked. I followed the recovery steps but it didn't work. I really need what I ordered, and I am unsure if it will arrive. They haven't provided a solution yet, and I don't want to lose my money. I hope for a resolution and your understanding.

I followed the instructions to return the Watch to Kohls, but I have not yet received the Credit as of Sept 28th. The seller, Tiidmakker, mentioned that since Amazon logistics handled the delivery, they cannot issue a refund and advised me to contact Amazon customer service for assistance. Order ID: [redacted]-[redacted] Product: BOSHIYA Men's Wrist Watch Black Leather Band Minimalist - 40mm Analog Watch - Japanese Quartz Movement (ASIN: B08P87GM7B) Message from Tiidmakker: "Dear [redacted], Because it is delivered by Amazon logistics, we do not have the right to refund. Please contact Amazon customer service to process the refund. Thank you."

I would like to address a few concerns regarding recent customer service experiences. Firstly, I contacted support to cancel a subscription to Starz/Discovery through Amazon Prime Video. The representative, Jordan, redirected me to the App Store without explanation and hung up without resolving my second issue. It is crucial for customer service to listen carefully and provide thorough assistance. Secondly, there was an issue with an order for a Ring Light bag, which turned out to be a camera bag of incorrect dimensions. Despite selecting the UPS store in Apopka for the return, I did not receive the necessary email with the return code after multiple requests. It is vital for customer service to follow through on promises made to customers regarding returns. In conclusion, customer service representatives need retraining to ensure they address all customer concerns and do not hang up before resolving issues. Attention to detail and effective communication are essential for providing satisfactory support. Order #: [redacted] Customer Name: Bird, Donna