Amazon Customer Service Issues

I have not received my packages that were meant to be delivered to [redacted] West William Cannon Drive, apartment 205b. I am missing items from the 9th and 10th, as well as a remote for an LED light that arrived today. Additionally, I received photos of a garage and a chair that are not on my porch. One of the missing items includes a phone case for my daughter, which she needs for school. Tomorrow, she is expecting hair dye to be delivered, and it is crucial that it goes to the correct address. I need these items to be sent promptly and not marked as returned, as I have not received them. Please get in touch with me urgently via phone at [redacted] or email at [redacted]

Hello, I arrived in America on August 1st and registered for my first Amazon account. However, after making some online purchases, I received an email saying my account was put on hold. I've tried multiple times in the past three days to provide payment statements, but the responses I got were either stating the information was not enough or illegible. Consequently, all the orders in my account were canceled without a refund, and my account was closed. I am confused about what led to this issue. My debit card is new, and I have been having the items delivered to an apartment near my college. I also recently got a new phone number. I am eager to understand how I can resolve the situation with my account or potentially get a refund for the canceled orders. If I decide to create a new Amazon account, I would appreciate guidance on preventing a similar problem in the future. Thank you, Yichen J.

Yesterday (8/10), I received an email from Amazon reminding me to return a product, the Baleaf Women's Golf Shirt, by August 20th or I would be charged for the return/refund. The item was returned on July 6th at the local UPS drop-off in Plymouth, NH, and I have the receipt. When I track the return in my account (under orders), it shows the return in transit effective July 6th, so I am unsure why I am receiving this reminder. The original order was placed on June 21 with the order ID [redacted]-[redacted], and the return was dropped off on July 6th as my account and receipt confirm. I shop frequently with Amazon and encounter occasional shipping issues, but recently, I have had continuous problems with lost packages and related charges. I am seeking guidance on avoiding being charged for this item.

Dear Mr. Clark, I am writing concerning an order (#[redacted]-[redacted]) I placed on July 24, [redacted]. The item was returned on August 2, [redacted], and a $[redacted] "restocking fee" was deducted from my refund. I believe this fee is unjust as the item was returned in its original condition. I received a partial refund of $[redacted].20 on August 5, [redacted]. The reason for the $[redacted] deduction was for a restocking fee, which I find excessive considering the item was returned undamaged and complete. I have reviewed Amazon's and the 3rd party seller's return policies and do not see how they apply in this situation. I am requesting a refund of $[redacted] ($[redacted] deducted minus $16 UPS shipping fee) if the matter is not resolved by August 23, [redacted]. Thank you for your attention to this matter. Sincerely, Lynn A. Davies

Hello Amazon Customer Support, I made a purchase of 3 dresses on June 18, [redacted]. After trying them on, I decided to keep one (#3) and returned the other 2 dresses to Kohls using the Amazon Return area. The staff member there combined them into one bag and assured me I would receive an email confirmation once the return was processed. The dresses returned were: 1. Lotus Wrap, Casual A Line Cap Sleeve, V Neck Party Cocktail Floral Dress, Multicolor Blue X-Large, and 2. Rekucci Women's Slimming Short Sleeve, Fit-n-Flare, Crossover Tummy Control Dress, Size 14, Sapphire. I opted to keep dress #3, the HUHOT Short Sleeve Spring Elegant Wedding Guest Sundress for Women in Midi Easter. However, I received an email notification stating that both returned dresses were received, and refunds were issued. I am confused and seeking clarification on this matter.

I am experiencing difficulties trying to provide the necessary billing statements for my credit cards. I have resorted to sending images from the app as it seems they are unaware that physical statements are outdated. However, even with my card details and driver's license provided, they are still requesting additional verification. It is frustrating to deal with this as I feel I have submitted all the required information. Unfortunately, switching providers is not an immediate option due to their ties with the government. How are you doing today? 😂 Thank you.

The HDMI switch from Ferrisa worked for 6 weeks but then stopped functioning. Although Amazon initially said the return period had elapsed, after persisting, a representative authorized a refund upon return. Amazon provided a QR code for the return, valid at specific locations, one of which was over 30 minutes away. Upon returning the item, a partial reimbursement was received, 80% of the cost. Amazon mentioned a restocking fee due to the extended return period but, after explaining the situation, they made a one-time exception and promised a full refund. While waiting for the money, the perception of Amazon has shifted negatively as a go-to shopping destination, only resorting to it now when items are unavailable elsewhere. It's disappointing considering how highly regarded Amazon used to be.

I purchased a Wonderchef Kapoor Electric Tandoor on July 27, [redacted], but unfortunately, it arrived with a damaged hinge and a stiff temperature knob. I requested a replacement due to these issues. Since I bought the product under EMI, requesting a refund would result in charges from the bank, making an exchange a better option. However, the replacement I received also had a broken hinge, and the package was open with torn Amazon tape. I promptly notified the local Amazon courier supervisor. On August 13, [redacted], I contacted customer service and was informed that the item could not be replaced this time, only a refund was possible. This would result in a loss for me even if I didn't receive the item. The customer service representative was unable to assist me further. As a regular buyer on Amazon, such incidents are disheartening and make me hesitant to continue shopping on a platform where customer interests are overlooked. I hope for a satisfactory resolution to this matter.

I received one of the two phones I ordered, but it arrived broken through UPS. I would like a refund for the defective phone. Since the card I used for the purchase was stolen and the account closed, I request the refund be sent via check or deposited into a different account. Additionally, the functioning phone I received did not meet my expectations. It was smaller than anticipated and not compatible with all carriers as advertised for an unlocked phone. I prefer a refund for both phones. Please contact me at [redacted] Thank you.

Hello GetHuman, I'm Gerald. I recently attempted to use a $20 gift card from Amazon that I received as a reward. After loading the gift card onto my account, I encountered a message during checkout indicating a payment issue related to the gift card. Amazon requested documents proving the gift card's legitimacy. I submitted screenshots of the original email showing issuer details and the verification code. Amazon responded, stating my account was suspended pending resolution. They provided a login link, but upon clicking, an error message appeared indicating account issues. Although it's just $20, any amount matters. I didn't want the $20 for nothing. I appreciate any assistance you can provide. Thank you, Gerald

Today at 11:00, I received a call claiming to be from Amazon regarding a suspicious purchase made on my account by "Mr. Jackson" for over $[redacted]. The caller insisted I visit a so-called "secure server" website to cancel the transaction. During the call, I heard background noise and what seemed like disrespectful remarks. They instructed me to visit "www.website.anydesk.com," but I sensed it was a hacker attempt and promptly ended the call. As an experienced computer user of 40 years, I found this call dubious. I checked my Amazon account and found no such purchase. I'm concerned this was a hacking ploy. I'd appreciate it if someone could verify the security of my account. Thank you.

I'd like to return an item to Kohl's Department Store in Kyle, TX as I've done in the past. Today, the return options provided are not as convenient. The available choices include Whole Foods Dropoff where no box or label is required. The UPS Store Dropoff is also an option. There is also the choice of Amazon Dropoff, UPS Drop-off Points, and Amazon Locker. Alternatively, UPS Pick up can be arranged for a fee of $6. I am looking to set the return location back to Kohl's Department Store. Thank you for your assistance.

Subject: Assistance Needed with Closed Amazon Account Hello, I am Kim Orn N. My Amazon account is linked to [redacted] I am contacting you to address the situation regarding the closure of my account due to unspecified activity reasons. I received an email requesting documentation to resolve the issue within 24 hours. I promptly provided the requested documents; however, it has been 2 days with no response or resolution. Despite reaching out to customer service twice, the matter remains unresolved. I feel my account was closed unjustly, and am disappointed by the lack of communication and assistance. I urge Amazon to swiftly unlock my account or refund the remaining funds to me or the individual who gifted the card, as previously instructed. Your prompt attention to this matter would be greatly appreciated.

Hello, I recently contacted customer service regarding a duplicate order, and after returning the second package, this was the response from Amazon: "Hello MusicOldShow, Thank you for returning the item you received in addition to your order [redacted]-[redacted]. Since this item was sent to you in error in addition to the original order, we will not issue a refund. We have received the item, and your return is now complete. This response is unsatisfactory to me as the order was charged twice. This item was not sent to me in error as stated but was simply caused by a computer bug. After attempting to order the item, I was unsure if it was processed, which is why I placed the same order for the item over the phone on my wife's account, "Jeannine ANDRY." Additionally, the secretary had mentioned that the refund would be credited to my wife's bank account once the item was returned! I believe it would be appropriate for you to reassess the situation and proceed with the refund for the item that was returned in its original packaging! Thank you for your response! Sincerely, Jean-Paul ANDRY."

Subject: Issue with Recent Digital Book Order Hi there, I recently made a digital book order on August 16, [redacted], and noticed an unexpected price change for some of the items. The total amount I was charged does not match the discounts that were displayed before I finalized the purchase. Order Details: - "Secrets at the Last House Before the Sea" by Liz Eeles - $3.53 - "A Letter to the Last House Before the Sea" by Liz Eeles - $4.68 - "Not Without My Sister" by Marion Kummerow - $4.71 - Item(s) Subtotal: $12.42 - Total Before Tax: $12.42 - Tax Collected: $0.50 - Total for this Order: $12.92 I received messages showing discounted prices for the books by Liz Eeles and Marion Kummerow, but the final payment amounts do not reflect these reductions. I kindly request a review of these additional costs and adjustments to be made accordingly for the order. Thank you for your attention to this matter. Warm regards, Margarita

It is frustrating that I had to visit a non-amazon.com website to find contact information. As a customer, it is essential for me to easily reach out to you. The search functionality on your website seems ineffective and lacks the ability to sort results by relevance. It appears that profit is prioritized over customer satisfaction, which is disappointing. After an inaccurate search result, I inadvertently spent over $[redacted] on the incorrect product. This mistake could have been avoided with more accurate search results or a clearer indication that the item was not available. It is disheartening to see a large company neglect the needs of its customers for financial gain, especially when there are loyal patrons supporting the business. Now, I am faced with the hassle of returning the items or keeping them unused at an additional cost. This negative experience has deterred me from continuing to use your services. I suggest improving the website's functionality to truly assist customers in finding the products they need, instead of bombarding them with irrelevant options.

Hello, I am waiting for Ronald to contact me regarding this order # [redacted]-[redacted]. My phone number is [redacted]. Amazon customer service representative, Ron, assured me he would reach out by Monday regarding the third-party seller refund. I appreciate Amazon's assistance and look forward to their support. Thank you for choosing Amazon.com. Your feedback is valuable to us. Thank you, Ronald P. from Amazon.com. Just waiting for Ronald to contact me.

Dear Amazon Customer Service, I require your assistance with an issue I have encountered with the 4 shades I ordered on June 14, which were delivered around July 17, [redacted]. Upon installation the following week, several problems arose. The hardware provided failed during the first windstorm, necessitating replacement with more durable parts. Additionally, the shade cloth appears to be of inferior quality, exhibiting wrinkles and creases that have persisted despite being left extended in the sun and cool temperatures. Some of the hangers have also come loose, requiring spare replacements. I had previously raised the wrinkle concern with the seller but received no response. I have attached photos for reference and would appreciate your assistance in resolving these issues promptly. Thank you, Brian O. Order Issue Details: - Seller: LSX store A - Product: LSXIAO EXTENDABLE Shade Cover KIT - Order Date: June 14, [redacted] - Order Number: [redacted]-[redacted] - Expected Delivery: Jul 6, [redacted] - Jul 27, [redacted]

Dear Sir, I am Advocate Aarti Sharma, and I placed order "13TERA" with order no: #[redacted]-[redacted] on August 15, [redacted], for delivery on August 18, [redacted]. Unfortunately, I am disappointed with the service provided: 1. It is disheartening to see a well-known company making such a careless mistake with a customer. 2. I have a noticeable sign outside my house with my name and address clearly visible to ensure easy identification. 3. Today, I received an email notification from Amazon stating that I refused the order, which I did not. When I called the delivery agent, he claimed he couldn't locate my address, which I find hard to believe since other companies have had no trouble delivering to me in the past. I reached out to Amazon customer service, and they assured me they would address the issue. I request that the company takes action against the delivery agent responsible and ensure that my order is delivered before 9:00 PM today as it was intended as a Rakhi gift for my niece. Failure to do so may lead to a formal complaint with the consumer forum. Regards, Advocate Aarti Sharma

I have been struggling to reset my Amazon password for a week now. I cannot recall my original password, which is crucial for my frequent use of Amazon services, especially for my Kindle e-reader. I relied on the same password for both Amazon and Kindle. Despite multiple attempts to reset it yesterday, I encountered an error message claiming the passwords did not match, even though I was certain they did. Following their instructions to create a unique password, I made several unsuccessful password changes. I am quite frustrated with the process and unsure how to proceed. It seems there is an issue as I am entering the exact matching passwords during the reset attempts. Any guidance would be appreciated.