Amazon Customer Service Issues

Archive 295

The following are issues that customers reported to GetHuman about Amazon customer service, archive #295. It includes a selection of 20 issue(s) reported July 15, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
To whom it may concern, My name is Patricia A. Deckard residing at 25 1/2 Elm Street, McGraw, New York, [redacted]. Please note that my old phone number [redacted] is no longer in use as it has been compromised along with my internet access. Unfortunately, I did not receive the maroon sweater hoodie I ordered in March [redacted], which was supposed to arrive on April 15th. Due to being a victim of hacking, I am unsure of my last email and password within your system. I urgently request to have the individual who accessed my Amazon account blocked immediately. The person responsible is Dave Deckard of 25 Elm Street, McGraw, New York, [redacted], email: [redacted]@gmail.com. Additionally, I suspect Amanda Keller or an individual using the name Mandy with a different last name, who is associated with Dave, of identity theft. Your prompt attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman-deckardp on Thursday, July 15, 2021 7:55 PM
Hello Amazon, I have been a loyal customer for many years, but lately, I have been experiencing frequent delays and missing items with my orders. The latest delay I encountered was with a bird seed shipment. I've noticed that the tracking often stops in Atlanta, which seems to be a common issue. One of the missing items was a $[redacted] backpack sprayer from Whitebox Inc, an associate vendor. Even though UPS claimed to have delivered it to my front porch, it never arrived. Whitebox Inc is sending a replacement, but it's frustrating. Another smaller sprayer ordered on July 7 disappeared, and after Amazon confirmed it as lost, I had to repurchase it. I have also had an issue with one of your drivers taking drinks from the ice bucket I leave out for them on hot days. Most drivers appreciate it, but unfortunately, this particular driver has taken all the drinks twice now. I believe this behavior is unacceptable, especially for a Prime van driver. I believe this incident needs to be brought to the attention of his superiors in Lawrenceville, Georgia. Best regards, Fred W.
Reported by GetHuman-wessexf on Thursday, July 15, 2021 9:47 PM
I recently attempted to return two orders at the Amazon return kiosk in Kohl's in Eau Claire, WI, which were sent by a friend without my knowledge. Unfortunately, the employee at the kiosk was unhelpful and refused the return due to a lack of authorization paperwork. I tried to return the items via USPS instead, marking the second package as "refused - credit buyer's account." Despite providing the order number on the packaging, the kiosk did not accept the return without the proper paperwork. The manager's response was unsatisfactory, prompting me to reconsider shopping at Kohl's and potentially canceling my account. This experience raises concerns about returning gifts, such as how my nephew's parents would handle returning a duplicate gift and receive a credit. As a senior not familiar with digital processes, I believe presenting the merchandise in its original packaging with the order number should suffice for returns. I hope Amazon can address this issue without causing unnecessary inconvenience or alienating gift recipients who may not have the required documentation.
Reported by GetHuman-jdownen on Thursday, July 15, 2021 10:02 PM
I am Ravi Santhanam from India. I placed an online order on July 15, [redacted], with Order Number [redacted]-[redacted] for the following items: 1. Dabur Chyawanprakash Sugarfree - Rs.[redacted] 2. Ezee Garbage Bags/Dustbin Bags/Trash Bags - Medium - 19x21 inches - Rs.[redacted] The total amount was Rs.[redacted]. I opted for two items to surpass the Rs.[redacted] mark for free delivery. After receiving an email confirmation for Rs.[redacted], I was surprised when the delivery person asked for Rs.1,[redacted]. Despite the discrepancy, I paid to maintain our relationship. The delivery included double the quantity of trash bags and an additional Rs.80 for delivery charges. This made me feel deceived as my intent behind ordering two items was negated. As a loyal customer, I expected better service. I seek an explanation for the excess items and the contradictory delivery charge. I request a refund of the delivery fee or adjustment in my next order to rectify this experience for future transactions. Your prompt response is appreciated. Apologies for resorting to this platform after my email to India Amazon bounced. Thank you for your understanding. Warm regards, Ravi Santhanam
Reported by GetHuman6342846 on Friday, July 16, 2021 12:48 PM
I believe there might be an issue with my order from Amazon. I received an order confirmation for items I did not purchase, including a MicroSoft Surface Laptop 3 and a Royal Surface Laptop 13. The order details show a total of $[redacted]. I did not place this order and need assistance to resolve this. The confirmation number is NO-[redacted]-25-[redacted]-[redacted]. Any help in correcting this would be appreciated. Thank you.
Reported by GetHuman6346316 on Saturday, July 17, 2021 3:21 AM
I have encountered issues with Amazon not redeeming the books I gifted to podcast listeners. It seems the problem may be with Australian books not being redeemable, even though they are listed on Amazon.com. I have replaced the unredeemed books with gift cards to honor my commitment to supporters. I kindly request a refund for the books that were not able to be redeemed. It appears that despite being accepted by the system, the recipients faced difficulties in opening, downloading, or finding the books. Moving forward, I will be cautious using the gift books system that accepts items that cannot be delivered. I have provided details for the digital orders that had issues with redemption, and I appreciate your assistance in resolving this matter.
Reported by GetHuman-jennywhe on Saturday, July 17, 2021 6:57 AM
I purchased the Boat Rockerzz [redacted] Pro from Amazon on June 27th, and it was delivered on July 4th. However, the neckband was not working properly, so I immediately requested a refund on July 4th. Amazon scheduled a pickup for July 5th. On the morning of July 5th, the pickup agent informed me that he does not cover my area and refused to pick up the item. After several attempts and rescheduling for July 6th and 7th, no agent showed up for the pickup. Customer service promised a resolution within 72 hours but nothing happened. Despite multiple calls and reassurances, the pickup did not occur. Please assist in expediting the return and refund process. My account is under the name Gaurav Singh with the registered mobile number ending in [redacted].
Reported by GetHuman6346978 on Saturday, July 17, 2021 10:38 AM
I ordered an item for $[redacted].62 in May but it didn't work for me. After requesting a return, I got permission to send it back in the original box. I was informed in an email on June 22, [redacted], that my refund was processed to my Credit Card, or Debit Card. However, I discovered the refund actually went to a Gift Card Account that I didn't know existed. The customer service representative explained that Amazon made an error by sending the refund to the gift card account, which I can't transfer back to my credit card. I'm confused about how my money ended up in a gift card account when it was supposed to be refunded to my card. It doesn't seem fair or legal for my funds to be moved without my consent. I'm seeking resolution for this situation and would appreciate clarification on how to remove my name from the gift card account. - Jerry C.
Reported by GetHuman-jcermack on Saturday, July 17, 2021 3:23 PM
I purchased two Sora bras under Transaction ID 9CH84041AA627951U and have been trying to return them since June 25, [redacted]. However, the company I bought them from outside the United States has been unresponsive to my return requests. They only offered me a $10 gift card as a resolution, which I am not satisfied with. I am seeking a full refund of $48.87 as the sizing chart provided was inaccurate, and the product quality is poor. I have been unsuccessful in my attempts to communicate with the seller and would like assistance from Amazon's Fulfillment Center to process my return. I urge Amazon to reconsider doing business with this company due to their lack of customer service and the issues I have faced. I hope for a prompt resolution to this matter and appreciate your attention to my concerns. Sincerely, Elizabeth Ryan
Reported by GetHuman6347818 on Saturday, July 17, 2021 3:59 PM
I purchased a Samsung S21 for $[redacted].99 on May 3rd from AMAZON. The phone has been overheating while in use, even though the temperature in my house is 75 degrees. This morning, it showed [redacted]% battery and then suddenly went black after 10 seconds. As a medical doctor, I need my phone to be reliable in case of emergency. I tried various methods from YouTube to fix it but without success. Strangely, it only seems to function as a phone when connected to my Nissan car, but the screen remains black. I am requesting an urgent replacement, preferably an iPhone this time. This is the fourth Samsung phone I have had heating issues with. The purchase was made using my brother's Prime Account, ORDER # [redacted]-[redacted].
Reported by GetHuman6348496 on Saturday, July 17, 2021 7:27 PM
I have had an Amazon.com account for several years. However, I have been locked out because the system requires a verification code to be sent to a phone number (+[redacted]2) that is no longer in service. Despite my efforts to resolve this online, I am unable to proceed without this verification. I need to update my phone number to my current one, which is +[redacted][redacted]. Can you assist with this? Additional information: Payment address: SMPW Quadra 9 Conjunto 2 Lot 3 Casa D, ZIP Code [redacted]-[redacted], Brasília, Brazil. Last shipping address used in November [redacted]: [redacted] North Country Club Drive, Ap [redacted], Aventura, Miami - FL, ZIP Code [redacted]. --- M.A.
Reported by GetHuman6348663 on Saturday, July 17, 2021 8:29 PM
Dear Sir or Madam, I have encountered several issues while trying to transfer money to my Amazon account using various payment methods. After being instructed to use gift cards to fill my account, I did so once. Following discussions with your customer service via phone, I was assured that I can now use my account without any complications. However, today, after attempting to transfer €[redacted] using a credit card, my account was blocked. I have provided all the requested documents, including purchase receipts for three €[redacted] gift cards, a request to review my last transaction, delivery proof for my recent order, and confirmation from my bank, ING-DiBa. Despite this, my order was mysteriously processed using the same details but with a gift card. I would appreciate it if you could unlock my account and provide clear instructions on how to top up my account efficiently in the future. If this cannot be resolved, I request a refund of my €65.10 balance and the deletion of my account. Best regards, Andreas Embacher Dornkamp 5 [redacted] Algermissen -- This message was sent from my Android mobile phone using GMX Mail.
Reported by GetHuman-aembach on Saturday, July 17, 2021 10:56 PM
I reside on a dead-end street bordering Charlotte, North Carolina. On July 15th, while sitting on my porch, I observed an Amazon delivery truck stop in front of my house for approximately two minutes. Subsequently, a bright yellow cube was left in the bushes by the road. Upon investigation, I discovered it was a reusable shipping container containing over a pound of feces and soiled paper towels. This situation is unacceptable and reflects poorly on Amazon's employees. I suggest implementing a solution such as stowing folding camping potties in delivery trucks and providing designated disposal containers at terminals. I am not seeking a response, but I trust this feedback will be conveyed to senior management at Amazon.
Reported by GetHuman-ron_folt on Sunday, July 18, 2021 5:04 PM
I requested a refund for a product and mistakenly gave a different package to the delivery person who arrived. The agent did not clearly identify themselves as being from Amazon, so I handed over the wrong package without realizing. Despite me asking if everything was in order, the agent confirmed and left with the package. Later, I discovered the mix-up and contacted the delivery agent, but they were unhelpful. Turning to customer support yielded no solutions either. I remain eager to retrieve the misplaced package, but so far, I have received no assistance in resolving this issue.
Reported by GetHuman-jinivk on Monday, July 19, 2021 12:55 PM
On July 18th, I reached out to Amazon via email with the following details. However, I received an error saying the address I used was invalid. Could you please provide me with the correct Amazon email address to ensure my request reaches the right person? Alternatively, could you help me resolve this issue directly? Thank you. Daniel Chadwick
Reported by GetHuman-bbcddc on Monday, July 19, 2021 1:09 PM
My Purple Leaf Offset Umbrella arrived, but the base couldn't be delivered to the same address. USPS needs more information to attempt delivery again. I apologize for any inconvenience. Please reach out to USPS for assistance. Order Details: - Order Placed: July 13, [redacted] - Total: $[redacted].08 - Ship to: Fred Oates - Order #: [redacted]-[redacted] - Delivered: Friday Item: - Purple Leaf 10ft Patio Umbrella - Color: Navy Blue For the undeliverable base: - Order Placed: July 13, [redacted] - Total: $[redacted].86 - Ship to: Fred Oates - Order #: [redacted]-[redacted] Base Details: - Purple Leaf Offset Umbrella Base Cantilever - Weight: [redacted] pounds Feel free to track your package for more information. Thank you.
Reported by GetHuman6354191 on Monday, July 19, 2021 2:46 PM
Hello, I recently received an email regarding the return of the Propur ProOne Pair of 7-inch filters. The email was a reminder to return the item with a deadline to avoid charges. However, I want to clarify that the item in question was supposed to be a replacement for a missing item from my order #[redacted]-[redacted] on June 1, [redacted]. I had initially ordered two pairs of the Propur ProOne filters but only received one pair. After contacting customer service via chat, the missing item was shipped to me. Therefore, I believe I should not be charged for this return, as it was not an additional order but a fulfillment of the original purchase. Thank you, J. Ellis
Reported by GetHuman6358667 on Tuesday, July 20, 2021 1:22 PM
I struggled for hours this weekend trying to sign in to my Prime Member account. Although I successfully changed my password using the authentication process and numeric code, I can't access my account today, 7/20/[redacted], with the new password. Moreover, I received a suspicious call claiming a charge to my account and asking to verify it by calling [redacted], which I did not. Despite being told my account was frozen, I do not believe this to be true. I need assistance to regain access to my account quickly. Thank you, Celine B.
Reported by GetHuman6360907 on Tuesday, July 20, 2021 8:06 PM
Today, a white Amazon delivery van parked in our private parking lot, blocking three reserved spots. The van was unmarked and its license plate is Florida QNX U78. I have pictures of the van and the driver's face. The driver mentioned it was his first day and seemed unconcerned about blocking the spots, claiming Amazon drivers are not allowed to reverse. However, he could have parked in the fire lane or on the street. This has happened multiple times with different Amazon drivers, unlike UPS, USPS, or FedEx. Other residents have also complained. Since Amazon has various drivers, it's essential that they address this recurring issue in our residential parking lot at [redacted] N.E. 81st Ave., Portland, OR, [redacted].
Reported by GetHuman-theoburk on Tuesday, July 20, 2021 8:23 PM
I do not possess a credit card or a debit card. Given my $25 gift card, I resorted to a Credit Card generator as I cannot make purchases without a credit/debit card. The sole payment method available for my purchase was a gift card. Therefore, I utilized a fictitious credit card via a Credit Card generator for my order. The order details are Order #[redacted]-[redacted]. I wish to use my gift card to buy these items for my birthday. My account seems to be blocked, and I require assistance with unblocking it to place this order. It seems mandatory to input debit/credit card details, which I do not have since I do not own credit/debit cards or a bank account.
Reported by GetHuman-megamiar on Wednesday, July 21, 2021 3:42 AM

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