Amazon Customer Service Issues

I placed order number [redacted]-[redacted] on the 26th of May and made a full advance payment of Rs [redacted].62, but I have not received the consignment yet. Numerous attempts to reach customer service via phone calls and chat have been unsuccessful. I am extremely disappointed with the lack of concern for customer satisfaction. It seems like the focus is solely on profit without regard for customers. I am committed to escalating this matter to the highest level and will not hesitate to take legal action.

Yesterday, we successfully applied and received approval for tax-exempt status for our Amazon purchases. I would like to clarify that only purchases made using the card ending in #[redacted] should be declared tax-exempt while purchases made with the card ending in #[redacted] should be subject to taxes when applicable. This distinction is necessary as I use the account for both organizational and personal items. Thank you for your assistance. David P., Erie County Historical Society, Erie, PA.

Two days ago, I discovered unauthorized charges on my Amazon account for two Amex cards totaling $[redacted].95 and $[redacted].95. I promptly reported this on June 7. Despite informing Amazon and being contacted by Amex, the issue remains unresolved. I spoke to my bank, which advised Amazon should handle these charges, but Amazon has not taken action as requested on June 7. My bank has debited my account for these unauthorized charges, leading to an overdraft on my rent check. As a senior citizen with financial constraints and a Prime membership, this situation is distressing. I urge for swift resolution. Thank you. Sue M. suemills440[at]yahoo.com

Good afternoon, I have had a frustrating experience with your online chat representatives. The first representative abruptly ended the chat, and the second representative made my issue worse by mistakenly unregistering my Fire TV. Now, I am unable to move past the Amazon sign-in screen despite trying to reset my password multiple times. The subsequent representative suggested a factory reset, which I am hesitant to do as I have important data on my TV. I am disappointed with the slow responses and lack of effective solutions. I value my Amazon services, including Prime, Alexa, and Fire TV, but unless this matter is promptly resolved, I am considering canceling my accounts. Your prompt attention to this matter is greatly appreciated.

I have been charged $13.87 monthly for Amazon Prime. I canceled my service months ago, yet the charges continue. This issue happened before, and after contacting support, I was assured it was resolved, but the charges persist. This is the second month I am being billed on my credit card. Kindly assist in removing the current fees and preventing any future charges. Thank you. - K.O.

Hello, I have been shopping on Amazon for many years, but recently it has been quite disappointing. Firstly, the ball glass jars I ordered did not match the description on the app. Secondly, instead of the play gym from Bhalala Enterprise (made in India) that I ordered for my 2-month-old, I received Crystal Toys (made in China). Lastly, the Momy Mom dohar/blanket I ordered for my little one arrived torn. These experiences have made me hesitant to continue shopping on Amazon. I hope future orders will be as described and not defective or incorrect. Maitri Parekh I usually shop from my husband's account, Mr. Gaurav Parekh from Nagpur.

I have been receiving emails from Amazon account specialists stating that my credit card company is rejecting payment for multiple Amazon orders. After contacting my credit card issuer, I was informed that they have not received any payment requests for these orders. Unfortunately, customer service was unable to assist me as my account is currently locked. I am requesting that these orders are processed using my credit card ending in 55 to resolve this issue and unlock my Amazon account. Patricia A.

I've spent weeks trying to stop my account from requesting OTPs and messing with my information. I finally fixed it, and my order was supposed to be delivered on June 9th. I just checked the order status to find out it was canceled without any notice. The fulfillment center is right near my place, and now there's no trace of my order. I'm extremely upset. This is not my fault; there have been issues with my info. The only thing I ordered was air filters for my dusty parrot. I am 69 years old and never been this frustrated with a company of your size. Please ensure there is a record of my order. You can contact me via email or phone.

Hello, I wanted to share my dissatisfaction with Amazon's service. Despite my order not being delivered, the site shows it as delivered. I have reached out multiple times and each time I am told the same thing - an investigation is ongoing. This situation has been frustrating, especially since I am a doctor working on covid duties with little free time. I was initially told the product was lost and a refund was being processed, but now I am informed that the investigation needs to be restarted, taking another 5 days. This constant back and forth is disappointing. I request a cancellation and a prompt refund. Thank you. Sincerely, Dr. K.

Dear Customer Service, The delivery person dropped off a package in our multifamily complex between the exit doors. The package, meant for a loyal customer, was left in an insecure area easily accessible to anyone passing by. It would have been appreciated if the driver had tried contacting either the resident or our office for a more secure delivery method. As the Property Manager, I am concerned about items being left unattended in common areas. I kindly request that you address this issue with the driver to ensure better delivery practices in the future. Sincerely, Ms. R.

I own a small apartment complex with a private shale road that is 1/10 of a mile long. To maintain the road, I have put up three signs displaying a 15 mph speed limit to prevent potholes and damages that cost me money. I have already spoken to three drivers to slow down, but if this continues, I may have to restrict access to Amazon. The road is Laurel Road in East Stroudsburg, Price Township, [redacted], Pennsylvania. My name is Wayne Ecenbarger, and you can verify with the township that I own the road. If Amazon wants to use the road, they should contribute to the maintenance cost, which is approximately $[redacted] annually. Thank you.

When I attempt to log in to my account, I am prompted to "Approve notification sent to my cell phone" even though I don't have text messaging on my basic phone. This prevents me from proceeding with the login process as I can't receive a text message to approve it. Additionally, when I try to log in and am asked to enter an OTP number sent to my email, it just loops back to the original notice without progressing. Interestingly, when my wife uses the same email and password on her computer, she doesn't encounter this issue and can log in successfully. We are regular users of our Amazon account and Prime services, so a prompt resolution would be greatly appreciated. Can someone please address this issue promptly? Thank you for your help. Darrell

Regarding my recent Amazon order with reference number [redacted]-[redacted], I encountered multiple issues. Initially, the package was delivered to the wrong recipient, and the item received did not match my order. Following Amazon's instructions, I was asked to leave the package on my porch labeled for UPS pickup without an address. Upon contacting Customer Service, I was instructed to return the item using a UPS label with an RMA Barcode for a watch I never received. Subsequently, Amazon clarified that I did not need to return the incorrect item and that a replacement was on its way. However, the confusion and lack of compensation for the inconvenience have left me dissatisfied with Amazon's handling of the situation. This experience has made me reconsider future transactions with Amazon. - R. E. Brocious

I encountered two issues with my Amazon account. Firstly, I am unable to log in as I no longer possess the cell phone number linked to my account for two-factor authentication. Secondly, I recently relocated to Portugal and realized that Prime Video is inaccessible in this region, thus I am seeking a refund for my Prime Membership. As a loyal Amazon customer, upon changing my phone number from American to Portuguese, I inadvertently hindered my ability to log in due to the dual authentication setting. My proposed resolution involves Amazon closing my account and reimbursing the recent Prime membership fee. Furthermore, despite employing a VPN, I am disappointed to discover that I cannot access Prime Video content in Portugal. Unable to benefit from Prime Video, my membership's value is diminished. I recently renewed my membership by paying $[redacted], and if I am unable to access Prime Video, I request a refund to reflect this. The current situation leaves me in a challenging position where I cannot log in, disable dual authentication, close my account, or prevent future charges for a service I cannot utilize. Sincerely, Carolyn S.

As a Prime member, I began watching the [redacted] Altman film "The Long Goodbye" on Wednesday night. Initially, there was no rental fee as it was included in my Prime membership. However, when I tried to continue watching the movie on Thursday night, it suddenly required a $3.99 rental fee. Despite this, I paid the fee to finish watching the movie. Oddly, after paying, the movie resumed exactly where I had left off the previous night. I am confused as to why I was able to watch the movie for free one night but had to pay the rental fee the next night to continue. Can you please refund the $3.99 back to my account? Thank you for your assistance. R. Webster

As an Amazon Prime buyer, I frequently purchase items online and leave reviews. However, I recently noticed that a review I had written was not showing up, and when I reached out to customer service, they claimed I was connected to a seller, which is absurd. Despite escalating the issue, I have not received a satisfactory response. Strangely, all my reviews have been removed without proper explanation. I am frustrated by this situation as I rely on my Prime membership for my online purchases. I hope to find a resolution soon as I value the service I receive for the monthly fee I pay.

I recently found out that my Amazon Prime account has been closed. The reason they provided for closing my account is incorrect and it's not related to the problem I reached out to customer service about. I didn't report any items missing in packages; my concern was that packages were not being delivered to my address as shown in the photos provided. Despite being warned about potential account closure due to excessive returns or refunds, the main issue was the misdelivery of packages, particularly when I requested not to have USPS deliver them due to my cluster mailbox. Even after addressing this with Amazon and taking steps like installing cameras for security, I still faced problems with delivery, with some packages still being sent via USPS. When I reported a recent misdelivered package, Amazon offered a refund without my requesting it. This led to the mistaken closure of my account, affecting my access to essential services like Echo, Amazon Photos, Amazon Video, and Amazon Music. Despite reaching out multiple times, customer service has not taken my circumstances into account, leaving me frustrated and unable to resolve the issue. I believe my account should be reinstated, considering the efforts I've made to address the delivery problems I've faced.

I recently ordered garden hose fittings from Amazon, but the tracking information claims that the parcel was placed in the letterbox and signed for, which does not make sense as it's usually one or the other, not both. The intended recipient did not receive the package nor did she sign for it, and mentioned that no one even came to the door that day, despite being home. There seems to be a pattern of Amazon parcels going missing in that area, and it is suspected that third-party couriers may be responsible for these thefts by falsely signing for the deliveries. This is the third parcel within a week that has gone missing to that address. While previous missing items were replaced, I would like the replacement for this specific item to be sent to my address instead. I believe it's important for the delivery couriers to be investigated for theft. My attempts to resolve this issue through customer service have been frustrating due to difficulties in communication and delays. I hope Get Human can assist in escalating this matter to a higher authority for a quicker resolution.

Dear Sir/Madame, I have thoroughly verified all my documents multiple times. Upon attempting to use the link provided, it appears to be invalid. Despite my efforts to submit all required documents and unlock various categories more than once, I encountered issues 11 months ago when initially asked to provide documentation. Clicking on the link then resulted in recurring error messages. Now, attempting to access the link continues to produce errors. Due to these technical difficulties, my account was restricted. I have since transitioned my business entity to a limited company and fulfilled all necessary requirements in a timely manner. Moreover, I have been unable to withdraw funds for over 11 months, with funds locked in the account since September [redacted]. Despite my documents being verified and up to date, my access to the account remains restricted. I have made several attempts to reach out to various Amazon departments, including seller performance and payments-investigate, with no success. Emails to Amazon bounce back, indicating they do not accept incoming emails. I urgently seek your assistance in resolving this issue promptly and releasing the funds owed to me. Your help in resolving this matter and facilitating the release of my funds is greatly appreciated. Sincerely, G.E. Borisov

On June 11, [redacted], my Amazon account was unexpectedly put on hold due to suspected credit card misuse. I believe my account was compromised by an unauthorized individual. I solely used Amazon pay for purchases and never linked any credit or bank accounts. My balance consists solely of funds from gift cards, including a recently added INR [redacted] gift card. Despite providing evidence of my payment methods being exclusively Amazon pay, Amazon requested a photo of credit card digits I do not possess, resulting in further account closure threats. I urge Amazon to review my purchase history to validate my claims and swiftly reinstate my account access or issue a refund for my remaining balance.