Amazon Customer Service Issues

Archive 288

The following are issues that customers reported to GetHuman about Amazon customer service, archive #288. It includes a selection of 20 issue(s) reported June 2, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I placed an order on 22 April [redacted], Order #[redacted]-[redacted], which was delivered on 01 May [redacted]. The total cost was 1,[redacted].00. Unfortunately, I received a different item from what I ordered, which was of lower value. When I contacted customer service for a return, they requested a photo of the item via a WhatsApp link they provided. They assured me they would contact me for the return, but after more than a month of waiting and two reminders sent every 5 days, I have not received any response or action from either the seller or Amazon. Original item ordered: SHOPPOFOBIX Nano-Cure Facial Steamer & Medical Steam Inhaler Steamer Vaporizer with Nano-Ionic Technology, UV Sterilization, Steamer For Facial And Cold And Cough (NANO) Item received: ShreeRaj RESPIRATORY STEAMER, Manufactured by SHREE RAJ (Gujarat) INDIA
Reported by GetHuman6138801 on Mittwoch, 2. Juni 2021 13:02
I have received three password assistance emails because they claim my password is incorrect. However, each time I enter it, the page prompts me to click "refresh," but nothing happens. I receive calls from a number claiming to be Amazon once a week, asking to verify an order I never made. Today, I called the number back and was greeted with a simple "Hello." When I inquired if it was Amazon, the person confirmed, but after I asked for a specific greeting, he abruptly hung up. Is this standard procedure for Amazon to verify orders via phone calls? I am unable to access my account due to the password issue and would like to request its closure immediately. Thank you, Linda C.
Reported by GetHuman6141139 on Mittwoch, 2. Juni 2021 21:56
I purchased the RUN2BED Bamboo Zippered Bed Bug, Dust Mite Proof Breathable Hypoallergenic Mattress Encasement (King) from Yellow Canaries on Amazon for $89.95. However, I received the Queen size instead of King. I discovered that a label reading "king" was placed over another label reading "queen" on the product box. I live at [redacted] NW 114th Ave, PTY [redacted], Miami FL 33[redacted], USA, which is a mail sorting center forwarding mail to the Caribbean. I received the package in Panama through Mail Boxes Etc. Sending it back to the USA would cost over $[redacted] and there is no guarantee of arrival before June 10th. I am requesting a refund as I did not cause this error.
Reported by GetHuman6141397 on Mittwoch, 2. Juni 2021 23:11
Hello, I placed an order for some items that were reported as "lost," so I requested a refund and reordered them. Unaware they were actually delivered to a freight forwarding company, I now have the items in possession. When checking my orders, I noticed the refund status had changed to "return" with a deadline of June 17. Despite the website indicating an email was sent, I haven't received any notifications. Given the items have already left the country, returning them would be costly. I kindly ask Amazon to cover these expenses. Alternatively, I could cancel the duplicate order and keep those items instead. I await your prompt response.
Reported by GetHuman6141494 on Mittwoch, 2. Juni 2021 23:50
I encountered an issue when trying to rate the seller through the email link provided. Instead of being able to complete the rating, I found myself redirected to a sign-in page where my password was not accepted. The process turned frustrating as I struggled to decipher distorted letters for verification. This recurrent problem extends to my overall shopping experience on Amazon, which has become inconvenient and time-consuming, leaving me feeling undervalued as a customer. Repeated calls to customer service, language barriers, text codes, password changes, and deciphering of letters have become a norm, only to face the same issue upon my next visit. I seek a resolution to this ongoing sign-in problem to reinstate the ease of shopping as before. Your assistance in addressing this matter promptly would be greatly appreciated. Best regards, B. Olsson
Reported by GetHuman-bholsson on Freitag, 4. Juni 2021 04:59
Hello, I came across the Go Dog Go ball launcher listed at $11.98 an hour ago. Although it showed as out of stock, I managed to add it to my cart. The site allowed me to place the order without immediate payment, mentioning I would only be charged once it was back in stock and shipped. I saved it in my cart temporarily while I finalized my shopping list. However, upon trying to add it back to my cart now, the option seems to be unavailable. I intended to purchase around 5 of these launchers at $11.98 each for friends and family with dogs. I have a saved screen shot of the listing with the price, and it's still in my cart. I'm unsure why I can't add it back. I typically don't encounter issues re-adding items from my saved cart after finalizing my order. I am a frequent Amazon shopper and would appreciate a resolution to this matter so I can proceed to order the 5 ball launchers. I can provide the screen shot if needed; please advise on how to share it as I couldn't find an attachment option. Thank you in advance for your assistance in resolving this.
Reported by GetHuman-sandywyk on Freitag, 4. Juni 2021 16:01
Someone attempted to fraudulently access my account. I spoke with customer security yesterday at 5 pm. Dave Hardy, ext. [redacted] from India, claimed he would place a 4-hour hold on my account but requested my password, which I declined. I was then put on hold for several more minutes. Afterward, I conversed with Frank, who suggested the issue was on my end and not Amazon's, as I disputed the purchase of an iPad worth thousands of dollars. They instructed me to buy a Google Pay Card at Fred Meyer in Bonney Lake, WA, to cover Amazon's charges, but I felt uneasy and ended the call. I am currently unable to sign in to Amazon. Please assist. Patricia M Kerns.
Reported by GetHuman6151026 on Samstag, 5. Juni 2021 01:54
I ordered a water distiller in April [redacted], and it arrived in late May [redacted]. After setting it up in May [redacted], I ran it once for cleaning, but it stopped working. I contacted Amazon, who reached out to Lilypelle. The responses from Lilypelle were confusing, and they wanted me to take the distiller for repairs despite the warranty. An agent mentioned a refund through the A-Z warranty refund on May 12, [redacted]. However, when I inquired about it later, I was told no request was submitted within the 90-day window. Kaph mentioned there were no other complaints, which I know is untrue. I asked to speak to a supervisor and about filing a complaint but was met with resistance. The Lilypelle water distiller has widespread issues, and Amazon's handling of the situation is disappointing. Buyers need to be cautious on the platform, especially when sellers like Lilypelle use Amazon as their primary contact.
Reported by GetHuman-ruthhg on Samstag, 5. Juni 2021 01:58
I have not received three of my packages. The last package prompts me to reserve my order, but I don't understand what that means. I already ordered the items; they are two pairs of shoes placed on the 3rd. One pair of female boots arrived, but the men's boots did not. The system keeps asking me to reserve the men's boots. This situation is frustrating, and I need assistance urgently. Please contact me at [redacted]. I urgently need to speak with a representative to resolve this issue.
Reported by GetHuman6154368 on Samstag, 5. Juni 2021 23:32
I am a book seller on Amazon, facing difficulty accessing my account for years. Despite trying to reach out via live chat and email, I still cannot access it to follow any instructions. I would appreciate immediate phone support. I am Jean Pauley, the author of "Heading for Heartbreak" and "In Hell with Eyes Wide Open," both sold on Amazon. Please share your contact details via email, and I will call you. Thank you, Jean Pauley. Phone: [redacted]; Email: [redacted]. I would like to discuss my bank account details and address other queries I have regarding my publisher over the phone.
Reported by GetHuman6159873 on Montag, 7. Juni 2021 13:32
Hello, this is Pedro Escano. 1. I purchased two curtains but only received one, and the one that arrived has a slight defect: one area appears burned. 2. I ordered a pack of 50 connectors which was missing from my delivery. The order number is: [redacted]-[redacted]. I haven't reported this through the Amazon website as it only offers the option to return the items. Instead, I would like to receive the complete order and have the faulty curtain replaced.
Reported by GetHuman-escanonu on Montag, 7. Juni 2021 19:42
Please could you assist me by sending a free shipping label to return the shoes to Rightfoot Shoes Returns Department. I can be reached at [redacted] The sender's details for returning the shoes are as follows: Name: Irene Benjamin Phone: [redacted] Address: [redacted] Titan Dr, Newburgh, IN [redacted] I need to return the shoes because they are too wide. The librarian agreed to help me create the shipping label. I initially thought I was purchasing from Running Warehouse and would be charged on my Discover card. However, I noticed on my Discover bill that the charge was made by Amazon. Please process the refund promptly. I am grateful for the efforts of your staff in assisting me with the label, especially since I cannot access my emails. Your efficiency in this matter is greatly appreciated. Once I receive confirmation that the label has been sent to my email, I will collect it from the library and send the shoes back via UPS. I have tried contacting Rightfoot Shoes through voicemail and online to no avail. It seems impossible to reach them, and I hope to avoid dealing with such a situation in the future.
Reported by GetHuman-indyarky on Montag, 7. Juni 2021 20:49
Dear sirs, Good day. I am struggling to understand why my account was blocked approximately four months ago without any explanation or guidance on the required steps to reinstate the service. You requested a copy of my credit card statement, which I found peculiar and risky, and despite sending it, I never received a satisfactory response. Navigating your website to contact you is incredibly challenging. Eventually, I contacted Amazon Latin America, who submitted a form on my behalf. The only response I received was from "[redacted]" indicating that my account is under review, yet I never heard back from you after that. This situation is unacceptable, and I am considering reporting and potentially taking legal action against you. There must be consumer protection laws that safeguard consumer rights. I eagerly await your response. Best regards, Juan Cristóbal Tolnay
Reported by GetHuman-jctolnay on Montag, 7. Juni 2021 22:50
I have been a Spectrum television and internet subscriber for 5 years. My subscription includes free HBO Max along with HBO. On January 17, I logged into HBO Max by mistake and was charged $16.46. I promptly contacted Amazon, and they removed the charge the same day. Recently, I noticed recurring charges of $16.46 in April, May, and June, which I did not authorize. I reached out to Amazon, and after a series of transfers and discussions, it seems the charges for April and May were addressed, but only the June charge was refunded immediately. I am still awaiting the refund for a $6.58 movie rental that was not requested and should be reinstated. I appreciate any updates on the status of the refunds for April and May amounting to $16.46 each. Thank you for your assistance. Best regards, JP Hostetter
Reported by GetHuman-jphostet on Dienstag, 8. Juni 2021 16:03
Dear Amazon, I would like to bring to your attention an issue I encountered with my recent order of GoldBond foot cream. I purchased a "3pack" that was supposed to include three tubes for $17, but upon delivery, I only received one tube instead of the advertised three. I contacted your customer service through a chat box and spoke with Michael. He assured me that a replacement 3-pack would be sent to me at no additional cost. Unfortunately, the second delivery also contained only one tube. Due to this discrepancy, I made the decision to stop the payment on my credit card. Since then, I have received three emails from Amazon requesting payment. I have politely explained the situation in each response, emphasizing that I am owed two additional tubes before I can authorize the payment again. However, the responses I received seemed to disregard my explanations. I believe there may be a fulfillment error in your warehouse, resulting in the incorrect quantities being sent. While I understand this may be the root cause, I cannot justify paying the full price for an item when I have only received a fraction of what was promised. I urge you to rectify this situation by either adjusting the quantity advertised or ensuring the warehouse sends the correct item as marketed. Thank you for your attention to this matter. Sincerely, Thomas
Reported by GetHuman6168518 on Dienstag, 8. Juni 2021 19:33
I canceled an order and was supposed to be contacted on Monday, but I didn't receive a call. Amazon Logistics notified me that my Xterra recumbent bike will be delivered on Friday, June 11, contradicting the cancellation notice in my account shown in red. Despite receiving emails confirming the delivery, I have been unable to reach Amazon customer service as I've been disconnected three times. The repeated disconnections, even though I was polite, give the impression of intentional hang-ups. Currently bedridden and in pain, I cannot spend all day on the phone. I request the shipment of the Xterra recumbent bike with Amazon Logistics to be stopped. Apologies for not providing the order number. My name is FL, and the billing and delivery address is [redacted] Cree Dr., Ormond Beach, FL [redacted]. Contact me at [redacted] (home) or [redacted] (cell).
Reported by GetHuman-franel on Dienstag, 8. Juni 2021 19:56
Hello, I am experiencing difficulty logging in without a smartphone. My mobile device is basic, and I am unable to click on the link you send. This situation hinders my ability to place orders. I am curious about how Amazon addresses this issue for customers without smartphones. In the event that no solution is available, I would like to cancel my Amazon Prime subscription and receive the address in France to notify your customer service in writing. Thank you.
Reported by GetHuman-joggergi on Mittwoch, 9. Juni 2021 05:44
I have not received the two pots I ordered, and I was charged for them. Amazon kept informing me that they were delayed, so I waited, but I eventually purchased two other pots. Unfortunately, when I contacted the seller, they said I couldn't get a refund since it had been over thirty days. Amazon continues to claim they are delayed. I believe I deserve a refund because I shouldn't be penalized for waiting for these items. I hope someone can locate the missing pots.
Reported by GetHuman6171213 on Mittwoch, 9. Juni 2021 11:16
I purchased an Elegiant transmitter in April. Unfortunately, it stopped working after three weeks. They sent a replacement without informing me that I needed to return the defective one. Now the replacement has also stopped working after six weeks of use. I have reached out to Elegiant about their warranty, but they have ignored my requests. They are now trying to charge me for the second faulty transmitter because I did not return the first one. I believe this situation constitutes fraud and needs to be addressed promptly.
Reported by GetHuman1004818 on Mittwoch, 9. Juni 2021 14:09
Hello, I am writing to report an issue with a recent purchase I made of Sony HT-RT40 speakers. The product received was not as described by the seller; it was a defective Malaysia product instead of the Japanese one that was advertised. I have requested a replacement several times, but each time they have sent the same product with the same serial number. I have requested pickup and a refund nearly 10 times with no response. Please address this matter promptly and arrange for a refund. Thank you. Regards, Subraya That Sagara from [redacted]. My cell number is [redacted].
Reported by GetHuman-subraybh on Mittwoch, 9. Juni 2021 14:22

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