I received today a Nikon p*** camera which I had ordered. No problem with the camera...

GetHuman5874791's customer service issue with Amazon from March 2021

Help with my Amazon issue
First: share to improve GetHuman5874791's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5874791 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman5874791's own words
I received today a Nikon p*** camera which I had ordered. No problem with the camera, but the camera bag is too small for the camera. I asked for the bag to be replaced with the bag of the correct size. I got a strange response. I am required to return the bag "and the camera". I found this strange and told the agent ( Ms Pratigya from customer care Hyderabad, India) that why should Amazon incur the expense of replacing an expensive camera, when only the bag has to be replaced? Just replace the bag with one of the correct size. The agent said this was company policy! I am sure replacing just the bag is the correct option. In any case, if Amazon has a problem replacing the bag, it would be simpler for me to go out and buy a bag of the correct size.

GetHuman5874791 did not yet indicate what Amazon should do to make this right.

How GetHuman5874791 fixed the problem

We are waiting for GetHuman5874791 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5874791
Mar 22nd, 2021 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 65736 others
0 customers following this


GetHuman5874791 started working on this issue
Mar 22nd, 2021 6:16pm