I received today a Nikon p*** camera which I had ordered. No problem with the camera...

GetHuman5874791's customer service issue with Amazon from March 2021

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The issue in GetHuman5874791's own words
I received today a Nikon p*** camera which I had ordered. No problem with the camera, but the camera bag is too small for the camera. I asked for the bag to be replaced with the bag of the correct size. I got a strange response. I am required to return the bag "and the camera". I found this strange and told the agent ( Ms Pratigya from customer care Hyderabad, India) that why should Amazon incur the expense of replacing an expensive camera, when only the bag has to be replaced? Just replace the bag with one of the correct size. The agent said this was company policy! I am sure replacing just the bag is the correct option. In any case, if Amazon has a problem replacing the bag, it would be simpler for me to go out and buy a bag of the correct size.

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Amazon

Customer service issue
Reported by GetHuman5874791
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 65736 others
0 customers following this

Timeline

GetHuman5874791 started working on this issue
Mar 22nd 6:16pm