Amazon Customer Service Issues

Subject: Issue with Continued Charges on Closed Amazon Seller Account Hello Amazon Seller Support, I am writing to address a concern regarding my Amazon seller account closure request made on February 4th, [redacted]. Despite the closure confirmation I received from you, my credit card has been persistently charged for Amazon Seller services even after the account closure. I believe these unauthorized charges are in violation and request a refund promptly. Please see below for a list of unauthorized charges: - Feb 18th: $25.00 - Amazon UK - March 18th: $35.01 - Amazon UK - March 18th: $1.08 - Amazon UK Fees - March 21st: $40.48 - Amazon JP Tokyo I anticipate a swift resolution to this matter. Thank you, A. McCammon Email: [redacted]

I received a $50 Amazon gift card from a company as a gesture of appreciation. Sadly, the card arrived in a USPS mailer that had been opened, and the card number turned out to be invalid when I tried to redeem it on Amazon's website. It seems the card was stolen, possibly taken by someone during transit. I have reported the incident to the U.S. Postal Service. While I don't expect Amazon to replace the card, I would like to report the stolen card number to assist in an investigation to identify the culprit. I am willing to provide Amazon with the card number, details, and any photos to aid in this process.

I received the Nikon P950 camera I ordered today. The camera is fine, but the camera bag is too small. I requested a replacement of the correct size, but I was told I need to return "the bag and the camera," which I found odd. When I questioned Ms. Pratigya from customer care in Hyderabad, India, she mentioned it's company policy. I believe simply replacing the bag is a more reasonable solution. If Amazon finds it difficult to replace just the bag, I might as well purchase a bag of the correct size on my own.

Dear Amazon Customer Service, I tried to address an issue via phone and was given a faulty email contact for seller support. Unable to find an alternative means of communication on the website, I am posting my concern here. I recently encountered shipping cost challenges fulfilling orders as a marketplace seller. The allowance for shipping provided by Amazon did not cover the actual shipping expenses, causing financial strain. As shipping costs rise, the current reimbursement does not suffice, impacting sellers negatively. Despite Amazon's increasing commission rates, the shipping allowance remains inadequate, affecting sellers' profitability. Sellers should not have to bear the burden of additional shipping costs to maintain customer satisfaction. The disparity between shipping expenses and the allowance provided by Amazon is unfair and unsustainable, jeopardizing sellers' ability to fulfill orders effectively. I urge Amazon to revise the shipping allowance to align with actual costs, preventing sellers from incurring losses and safeguarding their reputation. I await a thoughtful response that addresses this issue directly, rather than automated replies suggesting alternative fulfillment options. As both a seller and a Prime member, I expect fair treatment and a solution that acknowledges the challenges faced by vendors. Sincerely, Beth B. Gr8t Stuf

Amazon mistakenly flagged me for logging in from Texas when I am in Lancaster, CA. Following their email instructions to block the supposed intruder inadvertently locked me out of my account. Now, even after trying to reset my password, I cannot regain access. Amazon's security protocol must be revamped for customer satisfaction. The temporary passwords provided are ineffective, and I am currently unable to reach them via email to address these system errors.

Hello, I am having trouble accessing my Amazon account due to forgotten password and issues with two-factor authentication. My phone number associated with the account is no longer valid as I have moved from France to Mauritius. I also received concerning emails stating someone is trying to access my account from France when I am no longer there. Urgently seeking assistance to regain access and resume ordering with my account. Thank you, M. MAMODE ALLY Sakil

After purchasing an Amazon gift card for myself, my account was unexpectedly put on hold. I discovered a promotion offering a $15 credit on gift card purchases over $50. Excited about the opportunity, I intended to use the credit to buy an additional item. Unfortunately, I never received the gift card via email. While I understand the hold on my account might be the reason for the delay, I remain hopeful that the issue will be resolved promptly. Despite this setback, I have previously placed multiple orders and am optimistic that my items will still arrive within the expected delivery time. I am eager for the hold on my account to be lifted promptly so I can resume shopping, especially since I still have $55.57 available in my PayPal account and suspect that the gift card transaction did not go through.

I made a purchase on March 15 with OM-WIRELESS for a Samsung Galaxy S8 Active SM-G892U. I received a different version, SM-892A. I promptly contacted the seller and got return instructions yesterday. This morning, I shipped the item back using the original box and USPS materials. I also emailed a copy of the USPS receipt with the tracking number to the seller. However, I have not received a response from the seller regarding the return and replacement process. The seller asked for a rating despite no resolution or tracking number for a replacement, leaving me unable to complete the transaction appropriately. I may only get a partial refund, which is disappointing considering the seller's failure to honor the initial agreement. Any assistance would be greatly appreciated. Thank you, Peter.

Subject: Issue with Amazon Purchase Order #[redacted]-[redacted] Dear Customer Service, I am writing to address an error with my recent purchase from Amazon. On December 8, [redacted], I ordered one mattress bag but was charged for two (totaling $97.40). I followed the return process for one of the bags, including delivering it with the printed QR code to the Amazon return center at the University of Texas at Austin. Although Amazon allegedly "refunded" $39.70 for one bag, the refund did not reflect on my credit card statement. Surprisingly, I received a notice this month stating that the item never arrived, and I would be charged an additional $48.70 for the second mattress bag, despite returning it to the authorized Amazon center and scanning the QR code. To clarify, I only have received one mattress bag and have been charged for three. Kindly resolve this issue promptly to avoid escalation. Thank you for your attention to this matter.

I placed an order for a high-end camera lens on Amazon.com on November 20, shortly after pre-orders opened. The lens, a $[redacted] [redacted]-400mm zoom lens for Olympus cameras, is in limited supply and production is slow. Securing an early spot in the queue was crucial. Despite the potential wait time, which could be months due to manufacturing delays, I received an abrupt email today from Amazon stating my order was canceled due to unavailability without any further explanation. Now, I have to find another retailer and start at the back of the line for pre-orders. It's frustrating that Amazon couldn't hold the order until stock was available. I am disappointed by this impersonal handling of my order.

I bought several items from Amazon on February 26 and returned them because they didn't suit my needs. Although my Amazon account shows that I received a full refund, the $9.99 ear hooks refund is missing from the credit processed on March 1. The refund details in my account are as follows: - Magnetic Anti-Lost Straps for AirPods, Color: Black/White/Gray/Blue, $6.99 – Refund issued on Mar 1, [redacted] - elago Upgraded Ear Hook, Color: White, $8.69 – $3.37 refund issued on Mar 7, [redacted] - Sunbeam Heating Pad for Pain Relief XL, Size: 1 Count, $29.99 – Return received, processing refund - Ear Hooks Compatible with Apple AirPods, $9.99 – Refund issued on Mar 1, [redacted], Return received on Mar 23, [redacted].

I recently discovered unauthorized charges on my credit cards that were used to make orders on Amazon without my consent. I tried to log into my account to return an item and place new orders, but my account was locked. After reaching out to customer service multiple times, I was promised a call within 24 hours from account services but never received one. It has been three weeks now with no resolution. I strongly disagree with being held responsible for fraudulent purchases and having my account frozen for charges that are not mine. This situation is preventing me from returning an item that requires a mailing label code, which I cannot obtain while locked out of my account.

I'm missing part of my recent Amazon order. The delivery was made by USPS, and the package, which includes two items, didn't arrive at my door as usual. I have specific delivery instructions for my disability, and this has happened before with a suspicious delivery. The package might be in an outdoor mailbox on the property I can't access. The tracking number is [redacted][redacted]45. One of the items is a pack of 10 organic chocolate bars that could be affected by temperature changes. I hope USPS can retrieve the package or provide replacements.

I lost access to my Amazon account after my computer was reset. This led to the loss of all my data, including accounts, passwords, and emails. I created a new Amazon account in the hopes that both accounts could be merged so I can access my credit card information. I am particularly worried about paying my Visa bill to avoid any negative impact on my credit score. The new email address I am using is different from the one on the Amazon account, which is [redacted] I would appreciate your assistance in this matter. I am looking for guidance on how to regain access to my lost account. Thank you, Rozena

I received the correct refund, but I want to address an issue with a recent purchase. I bought a 23" wiper blade, but I received a 22" one instead. The Casio watch in the order was correct. The seller has not taken responsibility for this mistake, and I believe they should maintain a higher standard of service.

I placed an order for an expensive Olympus camera lens on November 20 with the order number[redacted]-[redacted]. Being among the early buyers after it was released on November 17, I anticipated receiving the lens within a few months. However, it seems the lenses are being sporadically delivered to stores, causing delays. Unfortunately, on March 23, I received an email from Amazon stating that my order was canceled due to unavailability, without providing any explanation. After reaching out to customer service without any resolution, I had to reorder the lens from another source, putting me at the back of the waiting list. I believe Amazon has overlooked my early order and disrupted my plans by not handling the situation properly. To address this issue, I request Amazon to reinstate my initial order while maintaining my place in line for the lens and acknowledging my willingness to wait. Alternatively, I urge Amazon to clarify why my order was abruptly canceled without my consent, as this lack of transparency reflects poorly on their customer service.

On March 18th, my Amazon account was hacked by an outsider who made unauthorized charges for gift cards. Amazon promptly shut down my account. Despite my repeated attempts to contact Amazon customer service, they have consistently refused to let me speak to a supervisor or account representative. I have been assured multiple times that I would receive a call or email within 24-48 hours, but 8 days have passed with no communication. I am stuck unable to return ill-fitting clothes I ordered before the incident and Amazon has not addressed my queries about reimbursing the fraudulent gift card purchases. I am extremely frustrated by Amazon's poor customer service and lack of accountability. After being a loyal Prime member for over a decade, I am disappointed and will now turn to Walmart or Target for my shopping needs due to their superior customer service.

I recently purchased a gift card, and when I tried to remove the peel-off sticker to reveal the claim code, the backing ripped off. Now, I can't see the number needed to register the card #[redacted][redacted] with a value of $30. I reached out to customer support online and on the phone, but they directed me back to the store where I bought the card. The Store Manager at Walgreen's informed me that they do not offer refunds, exchanges, or returns for gift cards. They suggested that Amazon should be aware of this policy. I am stuck with this unusable gift card. I am reaching out in the hope that someone from Amazon Customer Service can assist me in resolving this issue so I can finally purchase the tennis shoes I have been wanting. I am willing to provide a scanned copy of the card and the Walgreen's receipt if necessary. I appreciate any assistance you can offer. Thank you.

I purchased a Samsung Tab S6 Lite in December [redacted]. In late February, the device started showing horizontal lines on the display. Despite a factory reset, the issue persists. I have been reaching out to both Amazon and Samsung for assistance without success since it occurred. During a conversation with Amazon representative Jovelyn Joy on 20th March, she assured me she would contact Samsung about the warranty and follow up via email, but I have not heard back. I have included a transcript of our conversation for reference.

I am experiencing difficulties with accessing my Amazon accounts. Initially, my account under [redacted] was hacked in December [redacted], leading me to close it and acquire new credit cards. Subsequently, I created a new Amazon account under [redacted], but it was suspended due to identity verification issues with my Discover statement. Following advice from an Amazon representative, I opened another new account under [redacted], which briefly worked, granting me a 30-day Prime membership. However, this account was also locked. Despite responding to all verification emails, I am still unable to access my account. I rely on Amazon for Prime and Audible services and seek assistance in regaining access to my latest account under [redacted] Thank you for your attention.