I cannot add my product on Amazon Seller because system gives me an error message. Afte...

GetHuman5866033's customer service issue with Amazon from March 2021

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The issue in GetHuman5866033's own words
I cannot add my product on Amazon Seller because system gives me an error message. After I enter variations and product ID number, system says: "You may not create new ASINs for this brand". We are Licensee for Masha and The Bear brand in US and Canada. This brand is already exists on Amazon, we just trying to add new merchandise, but Seller system doesn't let us to create a product. We have different SKUs and UPCs for each product, and system still not letting us to create our inventory. We have this brand registered on Amazon, and they have official store, where we want to add our products.

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Amazon

Customer service issue
Reported by GetHuman5866033
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 65819 others
0 customers following this

Timeline

GetHuman5866033 started working on this issue
Mar 19th 9:45pm