ORDER * ***-*******-********I ordered and received Persil Pro Liquid Laundry soap. When...

GetHuman5864652's customer service issue with Amazon from March 2021

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The issue in GetHuman5864652's own words
ORDER * ***-*******-********I ordered and received Persil Pro Liquid Laundry soap. When it arrived, the bottle was busted during shipment and had leaked laundry soap all in the box. I called and was told to DISCARD the damaged bottle and another would be sent to replace it. I did so. Now I am receiving an email stating "We've processed your replacement order in advance, but we were expecting to receive the return by Sat, Mar **. Because we've not received the original item yet, your Discover has been charged again."**This message does not correspond to what the customer service representative told me at the time of the incident. PLEASE refund the charge again.

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Customer service issue
Reported by GetHuman5864652
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 65827 others
0 customers following this


GetHuman5864652 started working on this issue
Mar 19th 5:01pm

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