Amazon Customer Service Issues

Archive 273

The following are issues that customers reported to GetHuman about Amazon customer service, archive #273. It includes a selection of 20 issue(s) reported February 17, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently experiencing problems with the two-step verification process as I am not receiving the OTPs. I have reached out to customer service but I am unsure if they received the identity documents they requested. While I initially provided pictures of the documents, I am willing to send scanned versions if needed, however, I require a direct link or URL that does not involve logging in, as I am unable to do so. Despite ruling out issues with my internet provider, I am still awaiting a response from customer service regarding my Google account inquiries. If further identity documents are necessary, please inform me and provide a secure web address for submission. Getting this matter resolved promptly is crucial for me. Thank you.
Reported by GetHuman5758899 on Wednesday, February 17, 2021 7:48 PM
I recently had a concerning experience while trying to redeem a code for Amazon Prime Music. After encountering issues with the code, I called a provided number and spoke with an individual claiming to be a technician. They informed me that unauthorized individuals were using my account to attempt multiple charges. Despite their efforts to assist me, the situation escalated when they requested I purchase a $[redacted] Target Gift Card from a Publix Store. It became clear to me that this was a scam. I am now seeking assistance from an Amazon Security Representative to resolve this matter swiftly.
Reported by GetHuman5759167 on Wednesday, February 17, 2021 8:46 PM
I placed an order on February 16, [redacted], for Williams car polish, which was accepted. I also changed my password at the same time. On February 17, [redacted], I attempted to log in to Amazon but was unsuccessful. It stated incorrect password although I know it's the new one. I sought help by calling Amazon, but the representative advised me to contact my provider Sky. However, as I have no issues with anything else, I just need assistance with my Amazon account. Despite trying to reset my password again, I am unable to proceed. After entering the 6-digit code sent by Amazon, I am prompted to verify it via tapping, but my old pay-as-you-go phone does not support this feature. Thus, I am still unable to access my Amazon account. Can you offer any assistance? Thank you. Bernard C.
Reported by GetHuman5760710 on Thursday, February 18, 2021 10:08 AM
I recently received my Amazon order with the number [redacted]-[redacted] that was placed on February 8th. The package was delivered by USPS in a severely damaged condition. The sealed envelope's bottom was torn open, and the outside was covered in a gray powder. This powder turned out to be the contents of pills in a shattered container, which resulted in damage to the pills inside. I have initiated a return request, but I would prefer not to handle the damaged product. I intend to return the remaining items in a new envelope. My preference would be to receive a refund for the damaged order. I have already placed a new order with the number [redacted]-[redacted] in the hope of having a better experience this time. Thank you for your assistance.
Reported by GetHuman-gtracysr on Friday, February 19, 2021 12:28 AM
I had an unpleasant experience with customer service regarding my shipping address and home address. I placed an order using Quest for Earth Spirit sandals and a Tom Jones DVD totaling $52.24 and $20.43. Despite receiving an email stating the items were delivered on my porch, I clearly have a sign requesting no deliveries on the porch as I live in an apartment toward the alley at [redacted] South Limestone, Apt 2, Springfield, Ohio [redacted]. My email is [redacted] I dislike being treated rudely and accused of lying. My name is Carolyn, not Caroline. I have contacted both the seller and UPS about this issue and expect a refund for both items promptly within 5 days. I have also consulted with my lawyer regarding the rude behavior of your company representative. There seems to be a problem with your system as I cannot even retrieve the order numbers. My debit card ends in [redacted]. This needs to be resolved quickly.
Reported by GetHuman5767456 on Saturday, February 20, 2021 12:42 AM
Order #[redacted]-[redacted] for Solar Flood Lights was received in subpar condition. Despite being advertised as new, the box showed signs of prior opening, with damaged Styrofoam compartments and loose contents. The item itself had paint damage, contrary to the expected new state. While functionality was not compromised, the overall shopping experience fell short of expectations. Disappointment arose from Amazon's misleading portrayal of the product. A resolution, like a partial refund or touch-up paint, seems fitting.
Reported by GetHuman5769944 on Saturday, February 20, 2021 11:42 PM
I purchased an iPhone along with AirPods and an Apple Watch from a seller on Instagram. They confirmed the order but I haven't received it completely. Instead of the Apple Watch, I was given a hand sanitizer that was supposed to arrive separately on the 20th. Today is the 24th, and the Apple Watch should have been delivered. I paid in full for the products. The purchase was made through Amazon.in. I am eager to receive all the products I ordered.
Reported by GetHuman5770625 on Sunday, February 21, 2021 10:01 AM
I have encountered difficulty with two items purchased on Amazon that lack instructions, making them unusable. Despite attempts to locate email addresses for the sellers and requesting help from Amazon's customer service, I have not received any assistance. I believe my request for the seller's contact information is reasonable. The item causing this issue is a car battery charger from AIBEAU. I kindly ask Amazon to provide the seller's email to help me with this matter. Thank you for your attention. Sincerely, N R Winters.
Reported by GetHuman5771064 on Sunday, February 21, 2021 4:04 PM
I discovered an email from Amazon in my spam folder today regarding an order. Additionally, I received another email stating that my payment information was not valid. I want to clarify that I have not made any purchases. Unfortunately, my account has been compromised once again, which has happened a total of four times now. Despite having my Amazon account deleted, I keep receiving notifications about orders I have not placed. This latest incident raises concerns about the security of my information. I cannot trust Amazon with my personal details. Below is a copy of the suspicious email I received.
Reported by GetHuman5771376 on Sunday, February 21, 2021 6:23 PM
When I opened one of the presents for my severely disabled son for Christmas, one of the three bubble motion items was broken and leaking. Because I have MS, which causes severe pain making it hard to get out of bed, I'm unable to return them. I would like a refund for the broken item and also for the adult diapers that don't fit my son. It's disappointing dealing with these issues alongside the challenges of my disabilities and the poor treatment from your company.
Reported by GetHuman5771955 on Sunday, February 21, 2021 11:41 PM
I have recently published a book titled "Christianity for All" by Author Joshua J.W. Yen on Amazon. It is available for distribution via Kindle Unlimited, eBook, and paperback print on demand. However, some friends in Australia and Singapore have mentioned that they are unable to purchase the e-version of the book using ASIN: B08WR648VW. They receive a message stating, "This title is not currently available for purchase." We have not restricted distribution or sales rights for the book, and the author owns worldwide rights. We would appreciate it if global access to the e-version of the book could be granted.
Reported by GetHuman5773021 on Monday, February 22, 2021 1:45 PM
Subject: Amazon Kindle Subscription Cancellation Assistance Needed Hello Chris, I see you are having trouble canceling a subscription for the Kids+ app. I apologize for any inconvenience this has caused. To assist you promptly, could you kindly confirm that you are referring to the Kids+ app for cancellation? Once you confirm, we will be able to proceed with canceling the subscription accurately. Your cooperation is appreciated, and we aim to resolve this matter to your satisfaction promptly. If you need immediate assistance, please contact us by phone: [redacted]. Alternatively, you can chat with us by visiting: [redacted]. Thank you for getting in touch with us, and we look forward to assisting you soon. Thank you, Parimala Amazon.com
Reported by GetHuman-heymumbl on Monday, February 22, 2021 7:30 PM
Subject: SMS Code Issue with Amazon Purchase The SMS code I received on Feb 22 at 11:30 for my cellphone is completely incomprehensible and useless. The new encrypted process is frustrating and discourages me from making purchases on Amazon. The shopping basket procedure has become needlessly complicated, inconveniencing customers and favoring Amazon's own registrations. The NETS payment process hinders all transactions unnecessarily, and complying with European regulations without hindering trade should be possible. I will look for the desired items elsewhere. Sincerely, Sigurd Moeller DK PS: I received a NETS code on the same day at 12:09, too late for my order attempt. The code was [redacted]. What is happening? If you can deliver the items, please let me know with a prompt email reply. Kind regards, Sigurd Moeller DK
Reported by GetHuman-sigurdmo on Tuesday, February 23, 2021 3:48 PM
I am having trouble logging into my account due to the two-step verification process. Previously, I would receive a 6-digit security code on my phone to enter on the site. Now, they are sending a link to a website, which I am unable to access on my phone. I can access the web through email but not through a link sent to my phone. If I can log in once, I will disable the two-step verification. Otherwise, I would like to close my account as I cannot access it via a web link on my phone. Thank you.
Reported by GetHuman-timcatsp on Wednesday, February 24, 2021 4:37 PM
My wife, M. A. Veneziano, received a Kindle Fire 10 for Christmas in [redacted]. It was an essential device for her due to her limited vision and mobility. She enjoyed using it daily for audible books and playing Willy Wonka Slots. Sadly, about a week ago, the Kindle stopped turning on beyond displaying the Amazon logo. Despite trying various online fixes, nothing worked. I contacted Amazon support chat where Aurelin Febbina assisted me. She attempted a solution, but the warranty had just expired on 1/8/21, so a replacement was not possible. Aurelin kindly offered a 15% coupon towards a new Kindle. I explained our careful use, lack of accidents, and the sudden failure of the device. I inquired about the reliability of the Kindle Fire, to which she reassured it was uncommon. Considering the circumstances of our Kindle's premature failure right after the warranty ended, I inquired if a better offer could be provided than the 15% discount. I appreciate your attention to this matter and await your response. Sincerely, Tony and M. A. Veneziano
Reported by GetHuman-tonemair on Thursday, February 25, 2021 2:41 AM
I purchased bicycles from your site, and unfortunately, one was damaged upon arrival and the other was damaged before shipment. I also ordered five pairs of monoculars, but it seems there might be a scam on your platform. Additionally, I ordered 15-inch hubcaps, but I am receiving 14-inch ones because my order was changed on your site without my knowledge. This marks the fourth time in a month that I have not received the items I ordered. Amazon has only offered me refunds and apologizes for the inconvenience. I am extremely frustrated and fed up with these recurring issues. It seems easier to purchase products elsewhere rather than dealing with these ongoing problems, and my family shares this sentiment too.
Reported by GetHuman-imnball on Thursday, February 25, 2021 4:27 PM
I have recently noticed that the book "When Harry Became Sally" has been removed from the sales inventory. This book, which I believe I had on a wishlist, provides a well-written and sensitive perspective on the topic at hand. Access to various viewpoints, especially regarding sensitive subjects like sexuality, is crucial for readers. As a librarian, I am familiar with the complexities of censorship and understand the importance of offering diverse materials to patrons. While censorship might be applicable in specific contexts, it should not be a common practice for a large bookseller. Reinstating this book and offering an apology to the author would be greatly appreciated.
Reported by GetHuman-borindal on Friday, February 26, 2021 6:38 AM
Please review the following information concerning the two pairs of slacks I purchased for my husband. One pair has been successfully received and refunded. However, there seems to be an issue with the other pair as it has not yet appeared in your records. Both pairs were sent back on the same day, but it appears that one package might be lost in transit. I hope it arrives soon. Rest assured, I followed the return instructions promptly, and I still expect to receive my refund. I have the UPS receipt, but I am unable to upload it here. If you could send an email to my home account provided below, I will attach a copy of the receipt for verification. Thank you for your attention to this matter. Mrs. L. Balk
Reported by GetHuman-balkfami on Friday, February 26, 2021 8:03 AM
I am reaching out to express my dissatisfaction with Amazon.com for censoring the movie "Justice Clarence Thomas: In His Own Words" on AmazonPrime during Black History Month. How can you do this? Jeff Bezos, why are you censoring conservative views? As a 64-year-old conservative woman, I have always believed in the freedom of speech in America. Jeff Bezos, please stop imposing your liberal beliefs on your loyal customers. This is unacceptable. Despite being a long-time loyal customer, I will end my association with Amazon if there is no change in your approach. I will also share this message with my contacts, urging them to boycott Amazon until fairness and equality are restored on your platform. Sincerely, J.C. Amazon
Reported by GetHuman5787557 on Friday, February 26, 2021 4:44 PM
In December, I encountered issues with my account and have been unable to access it since. Despite reaching out to customer service multiple times, I am unable to resolve the problem. My Prime membership has been unused since December [redacted]. Due to the account lockout, I have been unable to cancel the membership and Amazon continues to charge my credit card. Although I cancelled the Prime membership card, the charges persist. Unauthorized charges are now being made to my American Express card as well. I urgently seek assistance to halt the charges and request a refund for all unauthorized transactions. I appreciate swift resolution to this matter. Thank you.
Reported by GetHuman-loucardm on Saturday, February 27, 2021 8:46 PM

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