Amazon Customer Service Issues

I have been a loyal Amazon customer for almost a decade and have an Amazon Prime Store Card. I recently bought a computer on a 1-year payment plan with no interest. Despite setting my debit/credit card as the default payment method in my account, additional charges unrelated to my computer purchase keep appearing on my monthly statement. I want to pay off the computer within 12 months and then close the Amazon Prime Store Card. I have repeatedly requested that no new charges be added to the card, but the issue persists. I ask Amazon to stop placing any purchases on this card and use my default payment method for future transactions. Please notify me via email at [redacted] regarding the resolution of this matter. Thank you, Linda M.

Order #[redacted]-[redacted]: I placed an order for a Thrasher magazine subscription in November [redacted] to be sent to my grandson, Soma L., at [redacted] West Simpson Street, Lafayette, CO [redacted]. This order has been nothing but trouble. Initially, the shipping address was incorrect, using my address in Montana. The order was meant to arrive by Christmas but faced significant delays. Despite confirming the Lafayette address online, there was still confusion about the recipient's information. After speaking to a customer service representative, I was wrongly informed that the order was cancelled. Following numerous misunderstandings, they assured me the order would be delivered by 8:00pm today. However, I received an unexpected email from Amazon stating that a refund has been processed for the order. I am extremely disappointed with this level of customer service. I will attempt to forward their email. - Michael G. L.

Order #[redacted]-[redacted] I placed an order for a Thrasher magazine subscription in November [redacted] to be sent to my grandson, Soma L., at [redacted] West Simpson Street, Lafayette, CO [redacted]. There have been numerous issues with this order. Initially, the shipping address was incorrect, showing my address in Montana. The delivery was also significantly delayed, missing the intended Christmas arrival. Despite updating the address online, there was still confusion as it showed my Montana address on one page. After a frustrating chat with a representative last night, I was shocked to hear that the order was supposedly canceled. I clarified the situation, and after many back-and-forths, was assured that the magazine would arrive today before 8:00 pm at the correct Colorado address. Unfortunately, I recently received an email from Amazon stating that a refund has been processed for the order. This is very disappointing considering all the effort I put into resolving the shipment issues. I will attempt to forward their email. -Michael G. L.

On 2/6/[redacted] around 3 PM, an Amazon driver parked in front of my house, blasting his radio loudly, not delivering packages but talking on his phone. Despite taking a photo of his license plate (Ohio PKL [redacted]), he responded rudely when confronted about the noise. This driver has violated the city noise ordinance before, as have other Amazon drivers in our neighborhood. I have contacted Amazon twice about this issue. The driver even made distressing threats, claiming to harm animals. I urge Amazon to take action against him, whether he is an employee or contractor, as he wears Amazon's uniform and drives a marked van. I hope Amazon can keep such disruptive and alarming individuals out of our community.

My Amazon account was hacked, and on 2/1/[redacted], a charge of $[redacted].00 appeared on my bank card, which I did not make. I contacted Amazon customer service, but they could not find the charge and advised me to contact my bank. Additionally, I received an email on the same day stating that my Amazon Prime membership was canceled, even though I had made a payment of $[redacted].79 on 1/25/[redacted] for the year. I spent over an hour with a representative trying to resolve this issue and was informed that it was forwarded to another department for resolution. As a loyal Amazon customer and Prime member for many years, I urge you to check my purchase history and address this matter promptly. Please respond to my email at [redacted]. Thank you. - J. Connors

I have been trying to return a book that was sent to me by mistake. Originally, I ordered an Amazon Echo User Guide, but instead, I received a book titled "DSTOP Caretaking." I reached out online to resolve the issue, and today, I expected UPS to pick up the book. However, Amazon emailed me stating they wouldn't refund me as they believed I received both the mistaken book and the original guide. I never got the manual. When I tried to speak to a representative, they claimed they couldn't locate my account. My account is under L. Diane Germain, of [redacted] Greenview Drive, Hollywood, MD. It's frustrating that an account I've had for years can't be found, and the whole situation seems ridiculous.

Amazon recently closed my account unexpectedly after I received an $80 credit for returning a vacuum cleaner. My attempts to resolve the issue with two representatives were unsuccessful as they did not explain the cancellation or address the remaining credit. Despite my efforts to verify my identity and history with Amazon, my account remains closed, with charges for Prime membership and Kindle services. I am seeking the reopening of my account and the refund of the $80 credit to my bank account as a resolution to this situation. Chris M

Dear all, I seem to have encountered an issue with my recent order (order number [redacted]-[redacted]). According to the email tracking details provided by Amazon, my package was delivered today (Sunday, February 7, [redacted]) at the front desk. However, my building does not accept deliveries at the front desk. I explicitly requested for packages to be brought directly to my Apartment #[redacted] and left outside my front door. I kindly request for the delivery person to redeliver the package to Apartment #[redacted] as instructed, knock on the door, and leave it outside. It's crucial that the package is not left in the lobby. Due to past experiences, where other delivery services have disregarded my instructions and attempts were made to deliver to the front desk, I urge for immediate attention to ensure the correct delivery this time. Looking forward to a prompt resolution. Sincerely, J. Garlich

I am requesting a manager to contact me regarding the ongoing issue I've been facing with my bike order. Despite having multiple customer service chats addressing the problem, the bike I ordered for my son arrived months late. Upon arrival, the bike's derailer broke within [redacted] feet of use, leading to further back and forth emails with the seller. Despite the initial promise of a 15% refund, different representatives like the first person and Omar have assured me of a full refund in Amazon Credit, which has yet to materialize. Gagan, whom I spoke with recently, pledged to resolve the matter within 2-3 business days, but a week later, I am still without any confirmation of my refund. I am at a loss for what steps to take next.

On December 7, [redacted], I placed an order with number [redacted]-[redacted]. I made the payment using my debit card ending in [redacted]. I purchased the Fisca Remote Control Excavator as a gift for my nephew. Unfortunately, when he tried to use it, the toy was defective. I requested a refund, sent the toy back, and it was delivered on January 13, [redacted]. However, the refund status is still showing as processing despite the promised processing time of 2-3 days. It has been almost a month now, and there has been no communication or refund issued. I am eager to have my money reimbursed or a replacement excavator sent as soon as possible to make up for the delayed Christmas gift.

Order ID: [redacted]-[redacted] ASIN: B08P8J25XY I mistakenly ordered 2 of the same items instead of one. I requested a return only to find out that the vendor is located overseas. They are now asking me to return one item to another customer who ordered it, at my expense, and wait for that customer to receive it before processing my return. This situation seems suspicious and could end up being quite expensive for me. Is there any possibility for the vendor to simply issue a refund instead and provide me with a free shipping return label?

I purchased a Christmas gift for my grandchild from Amazon but decided to return it. I filled out the online form and sent the package back via UPS. Today, I received an email from Amazon stating they hadn't received the item. I have the UPS drop-off receipt with the tracking number. When I checked the tracking number on the UPS website, it shows they created a label an hour after I dropped it off, but no other activity is listed. The UPS store advised me to contact Amazon to resolve this issue. I made the purchase on Dec 6, dropped it off on Jan 2 at 12:57, and the UPS label was created at 1:44 on the same day. The UPS tracking number is 1ZRW[redacted][redacted]. There were two returns on the UPS receipt, and Amazon has received the other item.

I received an order tonight that is not the correct product as pictured on my order form. I ordered 4 lbs. of Fleischmann's Instant Dry Yeast that has no additives or preservatives and is in a red, yellow, and dark blue packaging, as shown on my order form. I received the Fleischmann's Instant Dry Yeast that is coated with Sorbitan Monostearte and Ascorbic Acid. I will not use this product for my breadmaking. I would like to return these and receive the correct product, but I'm concerned they might send the wrong ones again. The order arrived in just two days, which was great. Now I just need to receive the correct product, and that would be wonderful!

I recently had a concerning experience with Amazon Flex. A person named CHINEDU OFILI used our Portland address without our knowledge for their application. Checkr sent two notifications to our home addressed to "ATTN: AMAZON," informing Mr. Ofili of the rejection. After contacting both Checkr and Amazon, I encountered difficulties resolving the issue. It was frustrating that Amazon representatives directed me to HR and a Flex warehouse, while Checkr's limited phone menu made it challenging to speak with a person. Despite my efforts, Checkr insisted they couldn't assist me as I was not the applicant. Only after pushing to speak to a supervisor did I receive the suggestion to mark the envelope "Return to Sender" and send it back to Checkr for further investigation. Overall, the process took over an hour and a half, highlighting the inefficiency and lack of accountability in dealing with a fraudulent application.

Dear Sir/Madam, I reside at Flat [redacted] Newark Road in Lincoln, LN68RU, and despite not being an Amazon customer, I have encountered issues with your delivery drivers. My flat is the first one after exiting the nearby car park in a block of flats. Repeatedly, I have heard knocks on my living room and kitchen windows, only to discover it's an Amazon driver trying to gain access to the building. Although the packages are not for me, the drivers insist on being let in. During the latest incident tonight, I suggested they use the intercom system located on the other side of the building, but they claimed it was easier to knock on my window. This behavior is frustrating, especially when there are clear signs pointing to the intercom. I was considering a Prime membership in the past, but the frequent disturbances have deterred me from using Amazon. I kindly request that your delivery staff utilize the doorbell and intercom system instead of disturbing residents by knocking on windows. Thank you for your attention to this matter. Sincerely, Darren

My account was compromised in December and subsequently locked. Despite multiple calls to customer service, I regained access to my account. Recently, an attempt was made to access my account resulting in another lock by Amazon. I was assured a call within 24 hours for assistance in unlocking it, but haven't received it yet. I am disappointed with Amazon for the inconvenience. I am a loyal customer, and Amazon's inefficiency is frustrating. I kindly request help in reopening my account promptly. Thank you. Georgia S.

J'ai récemment retourné l'article ci-dessous, mais dans votre réponse par e-mail, vous avez mentionné : "Étant donné que cet article vous a été envoyé par erreur en plus de la commande originale, nous n'accorderons pas de remboursement pour ce retour. Merci d'avoir retourné l'article ci-dessous". Cependant, j'ai été débité deux fois de cette somme. Je vous prie donc de procéder au remboursement de 39,90 €. Commande effectuée le 5 février [redacted] Montant total : 39,90 € Livraison à BARBAZA Vilma Numéro de commande : [redacted]-[redacted] Détails de la commande : Facture Livré aujourd'hui Le colis a été remis en main propre à l'adresse de livraison. Beurer EM 37 Ceinture abdominale, Entraînement abdominal EMS, Electrostimulation musculaire pour renforcer les muscles abdominaux - Noir/Orange Eligible au retour jusqu'au 12 mars [redacted]

Hello team, I am reaching out regarding a fraudulent transaction refund that needs to be processed by Amazon. The ECR team and legal team have been investigating, but unfortunately, we have not received any updates from them. Despite numerous attempts over the past month, we have been unable to reach them. The Customer Care team has been unhelpful, continuously asking us to wait for 24 or 48 hours without providing any concrete information. This ongoing cycle of waiting for 24/48 hours has not yielded any results. Could you please assist us in connecting with the ECR team or legal team to inquire about the status of the funds? Our email address is [redacted]

I have received an email purporting to be from Amazon mentioning "Order# 26[redacted][redacted]" scheduled for delivery to an unknown individual in California. I did not make this purchase. I am concerned about my information. Thank you, Nancy G. Shipping Information Greetings User, Thank you for your order. Your Apple iPad Pro (11-inch, Wi-Fi, 128GB) in Space Gray is being processed. We will notify you once it ships. To modify or cancel the order, please contact the Order Help Desk at [redacted]. Order Details: Order# 26[redacted][redacted] Delivery Date: Friday, February 19 Signature Required Upon Delivery Ship to: S. Venegas [redacted] Marzo St San Diego, CA [redacted] Order Total: $[redacted].00 Apple iPad Pro (11-inch, WiFi, 128GB) Space Gray Condition: New Fulfilled by Amazon $[redacted].00 Thank you for your patronage. Enjoy your shopping experience. Note: Certain items in this order may be subject to California's Electronic Waste Recycling Act. Please refrain from replying to this email as it was sent from a non-responsive address.

They have frozen my account and are requesting billing information. I rarely use my card; instead, I mainly use gift cards. They are being persistent, and if I don't regain access to my account and receive my orders, I am prepared to take legal action and report them. I am determined to take all necessary steps to resolve this issue with Amazon. In comparison, eBay handles account matters better, but they don't offer gift cards. If I don't obtain my account and orders, I intend to file multiple complaints to make the company address the situation. I expect my account back as I never mentioned any security concerns to them.