Amazon Cancelled my Account after Years w*Them & WIll NOT Refund **.** Credit on my Account

GetHuman5731115's Refund an Order issue with Amazon from February 2021

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The issue in GetHuman5731115's own words
Purchase more items. ... Amazon cancelled my account stating (below), and closed the account (after years of having it)* and will not refund me the **.** credit I received for a returned vacuum cleaner. I spoke with the two representatives listed below. Neither would respond when I asked about the ** dollar refund credit left on my account, nor tell me why I was cancelled other than the email below. I asked if I could prove who I am, that I was behind a VPN, that I'd been w*them for years, change my password, etcetera, to no avail just up and cancelled me but took **.** for the Prime membership and charged me for Kindle which I did not have:**I resolve: ReOpen my account and*or refund the **.** for the returned vacuum cleaner now to my same bank account on file**Carribbeans -- Merrick Customer Service Agent *:** pm EST*Berwyl - Amazon supervisor retail Philippians *:** pm EST***Chris M**From Amazon yesterday:**We have closed your Amazon.com account and canceled any pending orders.**We took these actions because our records show that an unauthorized person has signed into your account. For your security, the credit card information stored on your Amazon.com account cannot be accessed via our website and your full credit card number is not displayed in your account.
I'm behind a VPN -- at times it appears I'm elsewhere.
Reopen my account and refund me **.** on file as a credit for a returned vacuum cleaner.
I've shopped w*Amazon for years.
Tried talking with two separate employees in customer care, Carribbeans -- Merrick Customer Service Agent *:** pm EST and Berwyl - Amazon supervisor retail Philippians *:** pm EST. Neither would respond when I asked for a refund for the **.** credit.
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Amazon

Amazon Account
Refund an Order issue
Reported by GetHuman5731115
Feb 7th, 2021 - 6 months ago
Not resolved
Seen by 22 customers so far
Similar issue to 65562 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman5731115 started working on this issue
Feb 7th 8:02pm
GetHuman5731115 indicated the issue is not fixed yet.
Feb 7th 8:03pm
GetHuman5731115 indicated the issue is not fixed yet.
Feb 7th 8:03pm
GetHuman5731115 indicated the issue is not fixed yet.
Feb 7th 8:05pm
GetHuman5731115 indicated the issue is not fixed yet.
Feb 7th 8:05pm
GetHuman5731115 shared this issue with others over email
Feb 7th 8:11pm
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Feb 7th 8:11pm
GetHuman5731115 indicated the issue is not fixed yet.
Feb 7th 8:12pm

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