Before contacting them, items GetHuman-liztraut may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-liztraut's own words
I received this email from Amazon returns re my return of order * ***-*******-*******: "Thank you for returning the item you received in addition to your order ***-*******-*******. As this item was sent to you in addition to the original order by mistake, we'll not issue a refund. We've received the item and your return is now complete."**This return was NOT a mistake included with an order of mine. It was a GIFT to me that turned out to be a duplicate. I should be issued a gift card in the amount of the cost of the item.**Thank you for your attention.*Liz Trautman*** Somerset Place, Bath, ME *****
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