I am an Amazon customer and get free shipping. I rec'd a couple of letters recently tha...

GetHuman-suelewe's customer service issue with Amazon from January 2021

Help with my Amazon issue
Before contacting them, items GetHuman-suelewe may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-suelewe's own words
I am an Amazon customer and get free shipping. I rec'd a couple of letters recently that stated I could not place an order because my account was not in good order and I don't know why. I didn't get to order items for Christmas because of this. My charge card numbers were stolen because I fell for a scam that mentioned I needed to call a number to straighten out a problem with Amazon. I am ** and get confused. I have been closing accounts, getting new credit card numbers and it's all been a nightmare. I did get a new Visa card number. I changed my password with you and changed credit card numbers. I want to order three different items and Amazon is trying to check me out as a guest - no free shipping. I don't know what to do about this. Please help me get back to normal. Please help.

GetHuman-suelewe did not yet indicate what Amazon should do to make this right.

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Amazon

Customer service issue
Reported by GetHuman-suelewe
Jan 4th, 2021 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 68001 others
0 customers following this

Timeline

GetHuman-suelewe started working on this issue
Jan 4th 9:02pm
GetHuman-suelewe shared this issue with your circles on Google+
Jan 4th 9:08pm

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