Amazon Customer Service Issues

Archive 262

The following are issues that customers reported to GetHuman about Amazon customer service, archive #262. It includes a selection of 20 issue(s) reported December 20, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received a phone call from Silver Spring, MD, at [redacted], informing me of a suspicious $[redacted] charge on my Amazon account for an iPhone made from Ohio. I assured them I did not authorize this purchase as I have not shared my Amazon account details with anyone and do not know anyone from Ohio. The caller mentioned transferring me to "Amazon Security," but for security reasons, I decided to reach out to Amazon on my own to verify the legitimacy of the call.
Reported by GetHuman-wehrliz on domenica 20 dicembre 2020 19:09
Regarding the Alexa model SK705DI, I am trying to re-register it after my account was temporarily frozen. Now that my account is active again, I am unable to set up Alexa without the registration number from the box, which I no longer have. Can you provide me with this registration number so I can use Alexa again? Thank you.
Reported by GetHuman5572035 on domenica 20 dicembre 2020 20:28
Dear Amazon Support, I have encountered an issue with logging into my account. Despite changing my password multiple times and receiving confirmation emails from Amazon, I am consistently informed that my password is incorrect when attempting to log in. Strangely, after entering my email, the password field is populated with random characters instead of the correct password. Your assistance in resolving this matter would be greatly appreciated. Best regards, Robert B.
Reported by GetHuman-rbbuzby on domenica 20 dicembre 2020 23:06
I cannot access my Amazon account. I changed the password and received confirmation, but when I try to log in, the site says it doesn't match. The password box is filled with random letters and numbers I don't recognize. I just want to regain access to my account that I've used for years.
Reported by GetHuman-rbbuzby on domenica 20 dicembre 2020 23:16
Subject: Unauthorized Billing Issue with Amazon Prime Hello, I am contacting you regarding an unauthorized charge to my Wells Fargo account on 11/22 for Amazon Prime in the amount of $13.48. I already have authorized billing set up with Chase, so I kindly request a credit for the charge on Wells Fargo and to ensure that there are no future Amazon Prime charges to that account. I do not own a printer, and I am not interested in trying the 'Just Answers' trial. Please, can you provide an alternative phone number for Amazon customer service as the one listed, [redacted], appears to be disconnected. Thank you, K. Curtis
Reported by GetHuman5572342 on domenica 20 dicembre 2020 23:26
Hello. I made a purchase from AMAZON on Dec 14. My order number is [redacted]-[redacted]. The package was supposed to be delivered by UPS with tracking number 1Z69664FYN[redacted]4 on Dec 19. However, as of today, Dec 20, the package has not been received. AMAZON instructed to contact UPS for more details. I reached out to UPS, and they mentioned that the label has been created, but the order has not been shipped yet. Could you please investigate why the order is still at the AMAZON facility based on the information provided by UPS? The rest of my items ordered on the same day have either arrived on time or have a different shipping date. Thank you.
Reported by GetHuman-psnedden on domenica 20 dicembre 2020 23:28
I need assistance with disputing a charge on my Amazon account from November [redacted]. I was incorrectly billed $13.48 to my unauthorized Wells Fargo account for Amazon Prime when I have an authorized Chase account. I would like a credit for the Wells Fargo billing and to stop any future Amazon Prime charges to that account. Additionally, I want to avoid using "Just Answers" for help as I do not have access to a printer. If possible, please provide an alternative Amazon customer service phone number as the one I have, [redacted], is disconnected. Thank you.
Reported by GetHuman5572342 on domenica 20 dicembre 2020 23:43
Order No. [redacted]-[redacted], with a total amount of $45.79 for 2 items with 2 delivery dates, but only 1 delivery photo. The Friday delivery, which included 2 small boxes of supplements totaling $18.90 each, was missing. Despite checking shortly after the notification and waiting a few days, the package did not arrive, and there was no photo provided. The tracking number is TBA [redacted]04. The Saturday delivery for the scissors was successful; however, the supplements from Friday are still needed. I kindly request a replacement shipment or a refund if a replacement is not feasible. Please contact me at [redacted] if needed. Thank you for your assistance. -J.N.
Reported by GetHuman4303370 on lunedì 21 dicembre 2020 08:56
Hello, I am reaching out because my account was closed following a credit card dispute. My friend had given me the credit card information as a gift to make a purchase. I entered the details, placed an order, but then my account was closed shortly after. I would greatly appreciate it if you could reopen my account. Thank you.
Reported by GetHuman-umarqasi on lunedì 21 dicembre 2020 13:54
I have been experiencing significant issues with Amazon.fr recently. Despite being contacted multiple times by their team, I am unable to reach out to them in return. Strangely, my account does not display any information on my recent orders placed around December 5th and 6th, despite being charged on my American Express card. I attempted to order a carpet and a smart TV on December 5th but was informed five times that my card was declined. Subsequently, I successfully placed the same order on Amazon.De (Germany), receiving the items promptly in just 4 days. Despite explicitly instructing Amazon.fr not to proceed with sending the items, they did so anyway, repeating a similar error from a past order for Ireland. There appears to be a recurring issue with my account that foreign call center representatives have been unable to resolve. I seek urgent assistance from a specialist who can thoroughly review and rectify the discrepancies on my account. This situation necessitates a unique and personalized approach to reach a satisfactory resolution.
Reported by GetHuman5573518 on lunedì 21 dicembre 2020 14:05
Hello, I placed an order on December 20th, but there seems to be an issue with the delivery address not being recognized by my credit card company, causing a delay in the transaction. Despite verifying the address, the clearance is taking longer than expected. Can someone assist in resolving this problem? The Amazon account associated with the order is under "[redacted]," and the payment was made using a United Chase Visa ending in -4 [redacted]. I am hoping that with Chase's approval, the transaction will be cleared by Amazon promptly. Thank you for your assistance. Sincerely, David B. Worden.
Reported by GetHuman-dword on lunedì 21 dicembre 2020 17:26
I am struggling to reactivate my seller account, which was deactivated a while ago. The seller central appeal process is not helping, and I'm stuck in a loop. My ex-husband used my account to sell prohibited items without my knowledge, leading to its suspension in [redacted]. I now want to sell textbooks, but I can't reactivate my account or get assistance from the seller support team. I need urgent help with reactivating my account. Thank you.
Reported by GetHuman5574396 on lunedì 21 dicembre 2020 17:29
One year ago, I purchased an item from Amazon and unknowingly signed up for their free Prime offer. Recently, my husband discovered we've been charged $13.87 monthly for a year without utilizing the service. We were only aware of the charges after questioning them. Amazon customer service only offered to refund six months of payments, which is concerning for us as seniors on a fixed income. Getting a full refund for the remaining months would greatly help us. It seems unfair to have missed the cancellation clause and been charged without using the service. Your help with this issue is appreciated.
Reported by GetHuman5574593 on lunedì 21 dicembre 2020 18:16
I requested a return for a Love & mini piano toy keyboard for toddlers as I accidentally clicked subscribe and save when ordering in October. The item was still shipped and the money was withdrawn from my account. I live in Jamaica and use a shipping address. Upon discovering the missing funds, I checked and saw the order. On December 13, [redacted], I requested the item to be returned, but it was already shipped on December 15, [redacted], to my shipping address. I received an email that the item has arrived in Jamaica. I do not need it and would like to know how I can get my money back. Thank you.
Reported by GetHuman-beechnic on lunedì 21 dicembre 2020 19:13
I received an email from Fulfillment by Amazon concerning my inventory, but my Seller Central account is deactivated due to inactivity. Amazon is willing to process a return for my remaining stock in their US facility; however, I cannot access Seller Support to address this issue. They insist on clearing out inventory from a business I closed five years ago. I require detailed information on the items, their origin, source, duration in storage, and any associated fees. Until I have this data, I am unable to take any action. I responded to their email. Should I anticipate a response, or is there another course of action I should pursue?
Reported by GetHuman5574916 on lunedì 21 dicembre 2020 19:27
Gentile Servizio Clienti, Mi rivolgo a voi riguardo all'ordine # [redacted]-[redacted] effettuato il 13 dicembre e non ancora ricevuto. Se fossi stato informato prima del smarrimento del pacco, avrei potuto organizzarmi diversamente in quanto si trattava di un regalo da consegnare a Natale. Ho contattato il servizio clienti tramite chat e mi è stato comunicato che l'unica informazione disponibile era la perdita del pacco e che dovevo contattare direttamente il servizio postale per ulteriori dettagli, il che mi sembra poco pratico. Considerando la prossimità delle festività natalizie, il rimborso non è di grande aiuto al momento. Vorrei solamente ottenere maggiori dettagli e informazioni riguardo a quanto è accaduto. Ringrazio anticipatamente per il Vostro supporto. Cordiali saluti, Raimondo
Reported by GetHuman5575487 on lunedì 21 dicembre 2020 22:49
I am attempting to resume selling on Amazon and received a message stating that my seller account associated with my email has been closed due to inactivity. It suggests creating a new account to continue selling. My buyer account remains unaffected. Amazon Seller Performance encourages me to register a new account when I am prepared to return to selling. The details of the notice are as follows: NCID: AXJ81X21Z5P8Q ZCID: AXJ81X21Z5P8Q PAID: A141D5XC1H9WIM MCID: AXJ81X21Z5P8Q MKID: ATVPDKIKX0DER Notification received on: Dec 22, [redacted], at 12:27:17 AM. Feedback and assistance available through the Help Program Policies in English.
Reported by GetHuman5575741 on martedì 22 dicembre 2020 00:29
Hallo zusammen, ich habe Schwierigkeiten beim Anmelden erlebt. In den letzten Wochen konnte ich mich von verschiedenen Geräten, ob Computer oder Tablet, nicht anmelden, da mein Passwort anscheinend falsch ist. Ich frage mich, woran das liegen könnte. Ich wäre sehr dankbar, wenn Sie dieses Problem so schnell wie möglich beheben könnten. Vielen Dank. Mein Amazon-Benutzername: Lukas Ströbele Meine E-Mail-Adresse: [redacted] Mit freundlichen Grüßen, Lukas Ströbele
Reported by GetHuman-lstroebe on martedì 22 dicembre 2020 11:34
I recently purchased a NordicTrack treadmill that is still under warranty and has an extended warranty. Unfortunately, the treadmill broke earlier this month, and I have been experiencing difficulties with NordicTrack's customer support. They have been requesting various troubleshooting steps including recalibration, unit reset, and wire harness checks. Recently, they have asked for a video of the malfunction multiple times, and despite sending it five times, they claim they cannot view it. Now, they are stating that they cannot send a technician without seeing a video. I am frustrated with this process and would like the machine picked up, returned for a refund through Amazon. I am extremely dissatisfied with the situation and just want to resolve this issue promptly.
Reported by GetHuman-saranorr on martedì 22 dicembre 2020 16:36
I recently received a gift from an Amazon "list," but unfortunately, it's not safe for my child. I have contacted Amazon, Ashley Home, and the gift giver, despite the expectation that the gift could be returned without involving the sender. However, I have encountered difficulties with the return process. Amazon seems unable to locate the gift using the item number or account, and Ashley Home requires photos for the return. This experience has been frustrating, and I am considering canceling my Amazon account due to the challenges I've faced.
Reported by GetHuman-mareanic on martedì 22 dicembre 2020 18:10

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