Amazon Customer Service Issues

Amazon's security firewall caused me trouble accessing my account and their customer service. I had to manually enter a binary link into a web browser to get through. It was frustrating dealing with customer service, as the first representative struggled to assist me technically. Requesting a supervisor was necessary to fix the issue. This whole ordeal consumed an hour of my time and four phone calls. I hope others have a smoother experience. Email: [redacted]

Order Number: [redacted]-[redacted] for Women's 2-Pack Soft Lounge Pants was placed on 11/5 for $48.48. Upon checking the delivery status, it was marked as delivered with a picture showing at least one package tossed through an entry gate with heavy foot traffic. Despite this, upon inspection, the package was not found. I searched the vicinity and even contacted the business office to check with the security guard, yet no package was located. This delivery discrepancy is concerning, especially as the order was essential for my upcoming surgery recovery. I kindly request a replacement shipment expedited at no additional cost. Should the original package resurface, I am committed to returning it. Your urgent attention to this matter would be greatly appreciated. Looking forward to your prompt response. Thank you.

I have a hair oil order scheduled every 3 to 6 months. However, I want to cancel it as I have enough stock. I am unable to log into my old account as it might have been hacked. The order is not visible on my new account either. My old account is under the email [redacted] and my mobile number is [redacted]7. The new email is [redacted], but I can't see the order on my new account starting with asimazm. The old account was closed, but payments are still being deducted from my NatWest bank credit card ending in [redacted], which was replaced by the bank. I urgently need assistance with this issue as I cannot reach Amazon by phone despite multiple attempts due to busy lines. There is no email address or live chat available. Thanks.

Verification Required I received the following message from Amazon regarding changes to my account. Can someone confirm if this is legitimate or spam? Your Account Information has been modified. [Billing or Shipping Address] Case-ID: OBMVQ7I7RS Amazon.com <[redacted]> To: [redacted] Saturday, November 7 at 4:56 PM Dear valued Amazon customer, We have temporarily suspended your Amazon account and pending orders due to a discrepancy in the billing information provided compared to what is on file with the card issuer. To rectify this, please verify your billing name, address, and telephone number associated with your payment card. If you have recently moved, ensure this information is updated with your card issuer. Failure to complete the verification process within 3 days will result in cancellation of all pending orders and restricted account access. Thank you for your cooperation during this security procedure. Best regards, Amazon Services Team Please note that Amazon Services, Inc. is a subsidiary of Amazon.com, Inc. located at [redacted] Terry Ave. North, Seattle, WA 98[redacted].

Hello, I am Damon Burke. This is the second time I have been unable to access my account despite providing the correct email and password. I have contacted customer service about my previous account, locked since October 29, [redacted], due to a misunderstanding with a gift card transaction. Despite explaining the situation and providing the necessary information, I have not heard back from the account specialist within the promised time frame of 24-48 hours. In frustration, I created a new account using a different email on November 6, [redacted], and after 24 hours and four purchases, that account was also locked. I would appreciate it if someone could clarify the situation and unlock my second account, [redacted] Thank you.

I am having trouble signing into my account. Even though customer service provided me with the password last year when this issue occurred, I am now getting an error message saying it is incorrect. I am a long-time customer who orders regularly and I am frustrated with this ongoing problem. My account is under [redacted] (previously [redacted], which is no longer in use), phone [redacted]. The previous password provided by customer service was entered in such small print that it was difficult to see. This is the second time this has happened and I am confused as to why passwords keep changing. I am unable to place orders, and my credit card details are stuck in the account. I am considering closing my account tomorrow due to security concerns and the inability to access it. Please reach out to me urgently. The recent changes in your procedures are unclear, and I am struggling to get assistance. I would like to close my account, remove the card, and potentially start fresh by choosing my own password. Please assist me promptly.

I received a product from you without a price tag, and I already have the same item, so I do not need to keep it. If products are provided without price tags, how can customers return them with price tags? This is quite frustrating. I need assistance with returning the product. Your agent did not collect it. I want to return it as I already have this product. Instead of navy blue, I was given a black one. I am a loyal customer of your company, so I would appreciate your help in facilitating the return process.

My brother in Virginia kindly sent me 2 gift cards. The $25 card worked without any issues. Unfortunately, the $50 card couldn't be used when I tried to purchase a refurbished Fire Kindle due to not having my own debit card at the time. After a lengthy wait to renew my photo ID, I finally have my debit card but encountered problems redeeming the $50 gift card. When contacting Amazon, I faced challenges with language barriers and was told the card had been used on another account. This is not possible since I've kept the card in my wallet. I would appreciate assistance in resolving this issue. The claim code is ASXE-B5FGAB-GKDAJ and the serial number is [redacted][redacted]. Despite difficulties redeeming the gift card, I am pleased with the swift delivery of my Fire 7, especially during the closure of Oregon libraries due to Covid-19.

Subject: Unwanted Amazon Prime Phone Calls Dear Sir/Madam, I am writing to express my frustration with the continuous phone calls from Amazon claiming that I owe money for a Prime account ranging from £79.99 to £[redacted].00. I have been bombarded with these calls for the past six months, stating that funds have been withdrawn from my account. I want to make it clear that I do not have a Prime account and do not wish to have one. I kindly request that you take immediate action to cease these unwanted phone calls. Thank you, P. Briggs

Order #[redacted]: I recently received a notification stating that my order cannot be delivered due to missing information. I was surprised by this as I was not contacted for the necessary details. After reaching out to UPS and UPS updates, I learned that the package was considered abandoned by both the sender and recipient. Despite providing UPS with the receiver's contact number and my details, the issue persists. I am eager to ensure my package is delivered promptly. Could you please advise me on the steps I should take to provide the missing information and facilitate the successful delivery of my package? Thank you.

On 17th October, I purchased a web camera which arrived on the 22nd, but unfortunately, the microphone was faulty. I returned it and requested a replacement. It has been 3 weeks since the replacement was ordered, but I have yet to receive the new product. I am unsure whether to cancel the order or place a new one. If the new web camera is unavailable, I would like a refund instead. My order number is # [redacted]-[redacted]. Thank you for your assistance.

I received a phone call this morning regarding an order that I am unsure about. If I did not place the order, please do not call again. If this is a legitimate inquiry, please contact me at [redacted]. I am unsure if this number is affiliated with Amazon. I tried calling back, but there was no answer. The person who called informed my husband that the amount was around $[redacted]. I want to verify the authenticity of this call before proceeding. Thank you, Jane LeBlanc.

I made a purchase on Oct. 28 for an Ergonomic Office Chair Cheap Desk Chair Mesh Computer Chair Back Support Modern Executive Mid Back Rolling Swivel Chair for Women, Men from Cavalier Store priced at $40.99. Unfortunately, I was charged over $73, which is not what was advertised. I have attempted to contact them multiple times without any response. I am seeking a refund for the excess charge. Thank you. Helen S.

Hello, I am experiencing difficulties with my Amazon orders. Each time I place an order, it gets canceled within 3 minutes. Even after multiple attempts, the issue persists. I have attempted to use different cards and billing addresses, but unfortunately, this has not resolved the problem. The email notification from Amazon states: "We have canceled your recent Amazon.com order(s) because we were unable to charge your credit card. We are unable to determine why your credit card was declined. A charge can be declined for a variety of reasons, some of which may not be related to the validity of the credit card. For this reason, we often try processing the charge again at a later time." Could you provide insight into what might be causing these continuous cancellations? Best regards, Rimvydas

Subject: Assistance Needed with Account Hello, I'm having trouble with this message because my mobile phone is not a smartphone, making it hard for me to access my account. Could you please assist me? Thank you, J. Gregory. To proceed, kindly verify the notification sent to the mobile number ending in **21. In case you didn't receive it, I can resend it. A notification has been dispatched, so please allow a minute for its delivery. If necessary, you can request a new notification in 49 seconds. Have you already responded? Click the link to refresh the page. Require further assistance? Feel free to contact customer service. If you cannot resolve the issue with my current account, kindly delete it, and I will set up a new one.

I've had an unproductive day today and I'm hoping for assistance with a serious problem that started around 12:30-1:00 this afternoon. Could you please verify two phone numbers for me? 1) [redacted]. 2) [redacted]. This is concerning my Amazon Prime account. I encountered an error after submitting my EBT number and a picture of my card. There's concern about possible fraudulent activity and individuals claiming to be Amazon employees. They insisted on involving security due to access from three people in the United States and one in Canada. I await your guidance on how to proceed. Thank you.

I'm experiencing issues with the Kindle application on my Windows 7 PC. The program only runs in the background after a recent change you made. It seems like access to Kindle is now restricted unless I upgrade to Windows 10, which is not an option for me financially or personally. I shouldn't have to change my operating system just to read the books I purchased from your website. It's frustrating that I'm unable to access my books as I used to. It feels like either you collaborated with Microsoft on this change, or you're disregarding the loyal customers who rely on your service. Initially, you provided a free Kindle copy for reading convenience, but now, due to this alteration, I'm unable to access my books. This situation is unacceptable.

I engage in surveys occasionally to earn rewards. Recently, I obtained a $10 Amazon gift card for participating in a survey. I purchased a box of 50-count BC powders for around $6 using it, but my account got locked for "suspicious activity" each time I tried. Despite emailing Amazon with proof of the gift card, my account consistently remains locked. Although my profile displays the gift card balance, I can't utilize it due to the recurring account lockouts. Reaching Amazon via email has been challenging as they don't provide public contact information. As I reside in an area with poor cellular reception, I can't make voice calls for support. I seek clarity from Amazon on why my activity is deemed suspicious and how to resolve this ongoing issue.

Dear Amazon Customer Service, I have reached out via email twice to [redacted] on 30/10/[redacted] and 3/11/[redacted] regarding an unresolved issue. Despite my attempts, I have not yet received a response. I am contacting you because I cancelled an order ([redacted]-[redacted]) and have not received a refund for the item. Could you please provide the refund for this specific item and offer clarification on the current status of the resolution? Thank you for your attention to this matter. Sincerely, Silvia Antolin

Dear Amazon, I have purchased various items from you at higher prices without any issues in the past. Today, I received the Mamy Poko pant for my baby and unfortunately, it did not meet my expectations. The absorbency and leakage protection were poor, the padding shifted to one side causing bulkiness, and the top sheet remained wet, making my baby uncomfortable. This product does not match the premium quality it claims to have. I have used other diaper brands from you without complaints, so I am disappointed with this purchase. I kindly request a return and exchange for a better diaper option. I hope for a resolution so that I can continue shopping happily with you in the future. Sincerely, Margaret S.