I can't log on to my account. My wife and I have the same email address and when I try...

GetHuman5407476's Can't Login issue with Amazon from October 2020

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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman5407476's own words
I can't log on to my account. My wife and I have the same email address and when I try to log in Amazon only shows her account. When I go to "switch accounts" my account is missing. I've called Amazon without much success. One Customer Service Rep said he could see my account and recognized my problem. He said he was writing up a ticket to correct this but the problem still remains. Interesting that I ordered a CD in July that was not released until October. Once it was released I did receive my order so if my account did not exist then this would not have happened. **I just want to be able to log into my account and make purchases and take advantage of the services I enjoyed as a Prime member. I don't want to create a new account as one rep told me. **How can this get resolved

GetHuman5407476 did not yet indicate what Amazon should do to make this right.

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Amazon

Can't Login issue
Reported by GetHuman5407476
Oct 27th, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 91257 others
0 customers following this

Timeline

GetHuman5407476 started working on this issue
Oct 27th, 2020 2:18pm
GetHuman5407476 indicated the issue is not fixed yet.
Oct 27th, 2020 2:22pm
GetHuman5407476 indicated the issue is not fixed yet.
Oct 27th, 2020 2:22pm