Amazon Customer Service Issues

Subject: Issue with Amazon Account Hi Customer Service Team, I want to report that my Amazon account has been compromised. About a month ago, I first noticed unauthorized activities when I received a package I didn't order. Since then, I've been bombarded with emails to my Gmail account that seem to be from someone else, urging me to confirm various subscriptions and visit unknown websites. This led me to suspect a security breach. Despite my attempts, I couldn't close my Amazon account and prevent further breaches. I'm concerned that my personal information, including my email and bank details, has been accessed by unauthorized individuals. I've taken steps to cancel multiple credit and debit cards as a precautionary measure. I urgently request a thorough investigation into this matter before any further damage occurs. Thank you for your attention to this matter. Best, Darius W.

Order No: [redacted]-[redacted] Hello, I have sent the Retro fan to CB Sales in Ahmedabad, following your instructions and including all necessary documents as stated in your email. I have attached the Amazon Invoice for [redacted]/- and the Blue Dart Receipt for [redacted]/-. Since June 16, [redacted], I have been waiting for Amazon to collect my return package after contacting Amazon customer service over 10 times. Despite being a frequent Amazon customer, I was disappointed with the service for this order and have persistently followed up on the matter. I kindly request that Amazon refunds the amount on the Amazon Invoice - [redacted]/- once CB Sales receives the parcel. Additionally, Amazon customer service assured me a refund for the courier charges on the Blue Dart Receipt - [redacted]/-. Please assist me promptly with this matter. Thank you, Vinita M. [redacted]

I placed an order on October 1, [redacted] for 2 HP INKJETS, providing my physical address when my Post Office box was not suitable for delivery. Despite an email from Amazon confirming delivery on Tuesday, October 13th, the package did not arrive due to an incorrect address. The label showed Carbondale, PA instead of Clifford Township where I reside. The package was returned to Amazon. Please resend it to my P.O. Box in Clifford, PA, or cancel order #[redacted]-[redacted] and refund my Mastercard. Thank you. Nancy Williams.

On September 8, [redacted], I purchased a Velmia motorcycle cover (order #[redacted]-[redacted]) which arrived on September 12th. Unfortunately, the cover was too small, so I initiated a return and shipped it back to Amazon via UPS on September 24th. The tracking information shows the item was delivered to the Las Vegas address on September 28th. Amazon informed me that it can take up to two weeks to process the return once it's received, but it has been two weeks with no update. I'm frustrated by this delay and unsure of how the refund will be issued, whether as a gift card or back to my Visa account. Previously, I returned a different cover in August, received a refund in four days. The lack of updates and delay in processing the Velmia cover return is concerning. I would like to know the status of my refund and the reason for the delay. Clarification on how the refund will be issued is crucial for me to consider ordering a new cover promptly. Your prompt response would be greatly appreciated. Thank you. - D.W.

On October 8th, [redacted], I placed an order number [redacted]-[redacted] for a JVC GY-HM250E 12.4MP. The payment of EUR [redacted].90 was debited from my account on the same day. I monitored the order until October 14th, but on October 15th, I was informed that the order was canceled, and the amount paid would be refunded within 5 to 7 days. I have three concerns: why was the amount deducted before shipment, why was I notified of the cancellation only on October 15th, and why the refund takes 5 to 7 days. This incident is not unique, and it raises doubts about Amazon's credibility by allowing questionable advertisements, affecting consumer trust. I am a loyal Amazon customer and hope to maintain that relationship. Lastly, sellers should provide reasons when canceling orders.

I purchased an Acer 14" Chromebook on July 9, [redacted], with Order #: [redacted]-[redacted]. Despite returning it in October due to defects, I recently received an email stating the item cannot be replaced due to unavailability. They apologized and mentioned a refund would be issued in 1-2 business days. The order mentioned was #[redacted]-[redacted] from October 5, [redacted]. I urgently need a 14" Chromebook for my granddaughter's school activities and prefer a replacement over a refund. Can anyone assist me with this matter, please?

Hello, I am experiencing an issue verifying the billing address for my credit card on my Amazon account. Each time I submit proof, I receive the same response: "Thank you for your reply. We were not able to confirm your ownership of the Mastercard ending in 20. Please respond to this message and attach a recent billing statement for this card. Make sure the following details are visible: - The last four digits of the card only, without full numbers. - Billing name and address - If available, include a phone number from the statement If you cannot provide this information, we may have to close your Amazon account for security reasons. Expect a reply within 24 hours." Please advise on how to proceed to retrieve access to my account or contact the Amazon account support team. Thank you.

Hello Amazon Representative, I am having trouble accessing my Amazon account to print my order for Customs clearance in my country. I have been unable to use my cell phone for about two weeks because it is disabled after entering the wrong password and not being able to receive the verification code. I typically use my thumbprint to unlock my phone, but now it requires a six-digit code due to entering the wrong password multiple times. I have remembered my correct password, but it is too late for my phone. Could you please send my order details to my email at [redacted] with the uppercase "S"? My order number is: [redacted]-[redacted] The account is under Leo Lloyd or my wife, Gloria Lloyd in Anguilla. You can reach me at 1-[redacted]. Thank you. Kind regards, Lloyd

Hello, I am [initials] and I am writing because my email address is [redacted] My mobile number, +91-[redacted], got linked to the wrong number. I have tried reaching out via phone, but have not received any response. Currently, I am not in India, so I cannot contact the Toll-free number. I have emailed multiple times to request a mobile number change, but I keep getting told that the Account holder needs to call. I understand the security procedures, but it's challenging when the account holder is not in India to make that call. I have given permission to my sister's daughter to assist, but there has been no progress. Can you please provide me with detailed steps on how to update my mobile number? Thank you.

I ordered small mouth canning lids under Order #[redacted]-[redacted]. The order was significantly delayed, and upon arrival, the boxes were severely damaged. There was no paperwork included in the package, and the small mouth lids were mixed in large mouth boxes. As an experienced canner, I was shocked by the disarray. The lids in the box were not organized; additionally, there were two different types, not both bearing the "BALL" brand. One type had a regular color and style, while the other was of an unfamiliar white appearance. Only 2 out of the 8 lids I used for canning sealed properly, causing frustration and wasted effort. I don't intend to return the lids but am requesting an immediate [redacted]% refund. I also urge that Amazon discontinues selling these substandard jar lids to uphold their reputation.

Lately, I have been consistently experiencing issues with Amazon's delivery service. Despite selecting a particular delivery date, my orders frequently arrive late. I am frustrated by the lack of reliability in the delivery process, especially when packages are left outside my apartment, vulnerable to theft or damage. The online chat support has not been helpful in addressing these concerns, adding to my dissatisfaction. I expect these issues to be promptly resolved, and I am eager to see preventive measures implemented by Amazon to avoid future disappointments. Furthermore, I request that my parcels be left at my apartment door and not in unsafe locations. Kindly refrain from entrusting my deliveries to third-party services.

Order Placed: September 18, [redacted] Total: $[redacted].65 Shipping address: Lisa Wiehagen Order # [redacted]-[redacted] Order Details and Invoice Return Request Approved The seller has approved your return request for: 2 Emerald Home Interlude Sandstone Gray Nightstands with Turned Wood Legs and Vintage Look Hardware, 2-Drawer Grey/2-drawer//Standard/Rustic/Standard Sold by: stores123 I am facing challenges with a damaged nightstand ordered from a company no longer on Amazon. Despite the return approval, I am struggling to get assistance with the return process. The damaged nightstand, missing feet, stuck drawer, and different color, needs to be returned along with the unmatching nightstand. I am unable to order a replacement as originally suggested. How can I provide pictures of the damaged nightstand sitting in my garage on a dolly? Your help is appreciated.

I recently got an "notification only" email yesterday regarding returning a defective 6Cell BPS26 Laptop Battery for Sony Vaio that was replaced by Amazon with a new battery. The reason I haven't sent it back is because I received an email from Amazon.com Customer Service on 21Sep [redacted] with the following instructions: Hello, I'm sorry for the confusion, you weren't required to return the item, it was a mistake. I have fixed this error, and there will be no additional charges for the item. We hope to see you back soon. We would appreciate your feedback. Best regards, Mariquet C.

Our post office in Ellensburg, WA (zip code: [redacted]) is currently experiencing issues with package delivery due to internal staffing and management problems. Recently, I have faced multiple delays with Amazon deliveries, necessitating a trip to the post office and lengthy wait times just to collect my packages. This situation is highly inconvenient and diminishes the convenience of shopping with Amazon. I am seeking a solution to ensure that packages can be delivered directly to my door without the need for these time-consuming pickups. Is there a way to specify an alternative carrier, such as UPS, during the checkout process to avoid USPS deliveries from Amazon in the future?

Recently, I ordered a [redacted] teapot calendar which arrived damaged. After contacting customer service, they provided a return label for me to send it back. A replacement was sent in a box, but it was for [redacted] instead of [redacted]. Despite being promised a return label, I never received it. Another incorrect calendar for [redacted] was delivered today, making it a total of two to return with still no return label. The situation is becoming unnecessarily complex. I simply request to receive the correct [redacted] calendar or cancel the order altogether.

Hello, It's frustrating that two prominent companies are unsure of their product availability. My card was charged, and the shipping date was confirmed. They could have upgraded me to the next model instead of canceling. Disappointing service from Prime, see below for details. Regards, Matt Order details: Sold by: Amazon.com Services LLC Order number: #[redacted]-[redacted] Dear Customer, Unfortunately, we cannot fulfill your order for the following item as it's no longer available from the supplier. Therefore, we have removed it from your order, and your payment method was not charged. Product: Wireless Bluetooth Stereo Power Amplifier - 200W Dual Channel Sound Audio Stereo Receiver System w/RCA, USB, SD, MIC in, FM Radio, for Home Theater Entertainment via RCA, Studio Use - Pyle PDA29BU We apologize for any inconvenience this may have caused. Thank you for choosing Amazon.com. Best regards, Customer Service Department Amazon.com

Order# [redacted]-[redacted] is the order I am referencing. Upon receiving the order, I noticed that it was mangled and smashed. I initiated a return request and was given the approval. I visited the post office on the 19th and was informed that it would cost 67.50 to return. After contacting customer service, I was advised to proceed with the return and email the receipt to [redacted] I was assured that the shipping cost would be refunded by the seller. Unfortunately, I received an email stating that the address does not accept incoming mail. Upon calling customer service again, I was simply told that they couldn't offer any further assistance. This situation is frustrating as not only was my order damaged, but I also incurred an unexpected cost due to miscommunication. It is important that this issue is resolved promptly.

I recently canceled my order for a "Dell Latitude [redacted] 2 in 1" computer, either on the same day or the next day after placing the order. I noticed that the item is no longer in my "ordered" list on Amazon Prime but appears in the "canceled orders" section. While the payment was promptly deducted from my account when ordering, it has been several days since the cancellation, and the refund hasn't been issued yet. I have checked my bank account twice, and they confirmed that the refund hasn't been processed on your end. I have always had good experiences with your service in the past, so I'm currently confused about the delay in the refund. I kindly request that you promptly refund the purchase price of the "Dell Latitude [redacted] 2 in 1" computer back to my account.

On October 3rd, I placed an order for a Sheaffer Skrip Bottle Ink in TURQUOISE (Order #[redacted] [redacted]). Instead, I received SHEAFFER Skrip Ink in DEEP PURPLE. After notifying Amazon of the error, they instructed me to keep the wrong ink and said they would send the correct TURQUOISE bottle. However, I then received a package containing 6 bottles of GREEN ink labeled with stickers "[redacted] GRN" and "BOO2IKKKWI Turquoise New Item" that still indicate "SKRIP INK BOTTLE." The labels on the individual ink bottles clearly show they are GREEN, not TURQUOISE. I do not require 6 bottles of green ink and would like to return them. Could you kindly ensure that I receive the Sheaffer Skrip Ink in TURQUOISE as ordered? If TURQUOISE is not available, may I request a $10.99 credit to my account? Thank you.

Hello, I am having an issue with a seller on your website. The order number is [redacted]-[redacted]. This listing stated that this is a dash kit that is compatible with 1[redacted] Silverado Sierra + GM Full-Size and that it provides a gapless fit. Although the image on the listing shows a gray dash kit, the dash is actually matte black. I ordered this item in good faith, but when it arrived, it did not fit my [redacted] GM Sierra dash, and the smooth finish on the dash kit was incompatible with the textured finish of my truck. The seller asked me to return the item but refused to provide a return label, leaving me to pay $76 for return shipping. This extra cost is unfair considering the item did not match the description provided. The seller's response to my concerns has been unsatisfactory, offering only $30 back on a future order or suggesting I sell the item myself. I believe sellers should be held accountable for inaccurate listings and should cover return shipping costs when their items do not match the description. I am disappointed with this experience and hope for a fair resolution.