Amazon Customer Service Issues

I have initiated the return process with Amazon for an order I received that was not as described. The products were labeled as "ceiling mounted electric heaters," but the paperwork states they are wall mounts. My electrician cannot proceed due to liability concerns. I attempted to start the return online, but the label provided is for one package, and I received the items in five separate packages. As the items are heavy, consolidating them into one package seems impractical. Can I use the same label on all five packages, even though it specifies "1 of 1," or is there a way to divide the return into multiple boxes?

I have been a member for many years, and I have decided to cancel my membership. Lately, my last 2 orders, even though they should be covered by Prime, are taking nearly 2 weeks to arrive. I understand there have been delays during the pandemic, but this is becoming excessive. When I inquired with customer service about the extended delivery time, they responded that it would actually take 11 days, not 2 weeks. This overly technical response is not satisfactory when I have paid for 2-day shipping. Recently, my orders have consistently been missing their delivery times. Even when the initial estimate is more than 2 days, the actual delivery time ends up being even longer. The customer service experience has declined since the switch to automated service, with representatives providing unhelpful, vague answers. I used to recommend Amazon Prime to everyone, but now I can no longer do so due to the poor service quality. If I am not receiving what I have paid for, there is no reason for me to continue my subscription. I will not be renewing my membership until the level of service improves.

My Amazon account has been blocked due to a card number update issue. This occurred in April, unbeknownst to me until August when I couldn't access My Music. Despite not seeing the June emails, I contacted customer service and was informed it could only be resolved via email. Since then, I have been promised resolutions within 24-72 hours but to no avail. I returned a Kindle worth over $[redacted] and am unsure if I received credit. I seek guidance on restoring my account and resolving this frustrating situation promptly, allowing me to resume shopping on Amazon.

I encountered issues while attempting to purchase a used book, "Alain Badiou Key Concepts," yesterday. Despite receiving several replacement passwords from Amazon, I couldn't get my password to work. I suspect there may be trolls or hackers interfering with my phone, causing disruptions. I've already provided Amazon with my details including name, bsb, account, address, and phone number, requesting assistance in placing the order for the book priced at $17.50 with $8.50 for postage. Unfortunately, phone support was unable to resolve the issue. I kindly ask for my request to be escalated to management, as the existing security measures are proving to be challenging while I simply aim to replace a stolen library book from a rented room.

This evening, I discovered five questionable transactions on my bank account today. Each transaction was for $[redacted].24, labeled as a PIN Purchase from Amazon.com in Seattle, Washington. They each have an ID number, indicate they were made with my debit card, and display the final four digits. I checked my Amazon account but found no trace of these transactions. However, I did notice suspicious activity on my Google account. I've already changed my passwords and set up 2-step verification where possible. Despite these efforts, I've lost approximately $[redacted]. I'm reaching out to seek assistance in recovering my funds. Thank you.

Today, I received a delivery containing 4 items: a 2-liter Lizol disinfectant, 2 Nivea moisturizer dispensers, and 1 Nivea aloe vera lotion can. Regrettably, the package arrived with the box broken and the aloe vera lotion spilled inside. The security guard who delivered it mentioned he informed the delivery agent about the issue but they left abruptly without resolving the situation or completing the delivery properly. The agent's phone number is [redacted]. Unfortunately, the delivery person didn't notify me of their arrival or ask for the PIN, which led to this mishap. I reside on the first floor and would have come down if they had informed me. I kindly request a replacement for the damaged aloe vera lotion.

I am a new Amazon shopper and I am locked out of my account. I added funds to my account from a Visa (Perfect Gift Card) and attempted to add more funds, but due to little experience, I had to try a few times. I then received a security alert that my account is being locked down. I have been in contact with customer service, and they advised me to get in touch with an account specialist once my account is locked. The card I used has the last 4 digits as [redacted]. I already verified one of them along with the billing address, but it was not sufficient as I don't have the receipt for the card. I am unsure of what else to do. Thank you, Mike W.

I've attempted multiple times to log into my account but am consistently prompted to verify via text to my mobile. Unfortunately, I can't complete this step as my mobile is not up-to-date. Furthermore, on my laptop, I'm unable to take any actions. I suspect this may be a scam. Please close my account promptly. Thank you, Bill M.

Dear Team, I am a frequent customer of Amazon. Today was the expected delivery day for my online order. Unfortunately, I did not receive a call from the Amazon Agent as usual, and now the app displays an error message. Please investigate this issue promptly. I can confirm that the delivery address is accurate and there have been no issues with deliveries to this address before. I kindly request to have my parcel delivered as soon as possible. Tracking ID: [redacted]27.

I have bipolar disorder and recently purchased a mobile air conditioner from Amazon. Due to it not being suitable for my window type, I couldn't return it within the 30-day period as I fell ill. I am struggling to reach Amazon to resolve this issue. Can you advise on how I can return the item and get a refund? Thank you. -M.P. Anderson

I have a very serious complaint to report. My young adult domestic help informed me that on October 8th around noon, the delivery boy who came to drop off a package containing a mobile phone touched her inappropriately. This behavior falls under the category of unwanted sexual advances and is a severe offense committed by the delivery agent. I am requesting immediate and decisive action to be taken against such unacceptable behavior.

I recently received an email from Amazon stating there was a charge of $16.plus for a book order that was declined. However, I only made one purchase from Amazon, Inna Segal's The Secret Language of Your Body, about three weeks ago, which I never received. They informed me that I would get a refund for this issue. I have been a loyal Amazon customer for many years, but now this experience has been a problem. While I have a new Visa card number, I have not updated it on Amazon's website. As a result, I have not placed any new book orders as books are the only items I buy from Amazon. Thank you, Linda Compton.

Request for Refund for Order # [redacted]-[redacted]. I received a Campbell-Hausfeld 12V rechargeable inflator/compressor that is a discontinued model and does not work. I ordered it as a replacement for the same model I had for 10+ years, which was satisfactory until it stopped working. The new compressor seemed brand new and functional at first, but it failed to inflate tires on my road bikes beyond 70 PSI. After troubleshooting with Campbell-Hausfeld Customer Support, they diagnosed a battery issue affecting the compressor's performance. Despite being past the return window, I've reached out to Amazon to process a refund, hoping for a successful resolution given the circumstances.

My wife's computer experienced a security breach causing the hard drive to be completely damaged, resulting in the loss of all her data. As she is rebuilding her system, she encountered an issue with her Amazon Prime account due to signing in with a new password. Since her email was compromised, she had to create a new email address, "[redacted]" She possesses previous purchase records to validate her Prime account and is seeking assistance in recovering her account on her restored computer. I, Kevin B. McKelvey, am her husband and can be reached at [redacted] or "[redacted]"

Order #[redacted]-[redacted] was received yesterday in poor condition. The box arrived severely damaged, with the large cans of beans almost falling out. The cans themselves were also dented. I rely on these beans to make soup for the homeless every Tuesday, so the state they arrived in was disappointing. These are hefty pinto beans cans. Please replace them promptly so I can continue with my charitable efforts. I'm not willing to cover the return postage for the damaged items. This experience with Amazon shipping is unusual for me, as I've never encountered such issues before. I have photos of the damaged box and cans and can provide them upon request if you share an email address.

I visited Amazon.com and noticed that some sellers are engaging in price gouging with Lysol products. While sellers have the right to set their prices, Amazon should also take responsibility for allowing this behavior on their platform. Price gouging during a pandemic is unacceptable, and customers rely on Amazon to protect them from such practices. Customer loyalty is crucial, and Amazon needs to ensure that customers are safeguarded against fraud and unethical pricing.

The delivery service consistently places packages, both large and small, in common areas like hallways and steps in our building. Sometimes, packages end up in the wrong building altogether. Despite requests, they fail to leave items in front of individual doors. This poses a safety risk, especially for residents like a wheelchair user in my building who needs unobstructed access. This situation is a concern for fire safety, and if not resolved, legal action could follow. Our management company is addressing the issue and considering prohibiting Amazon deliveries in our community. With [redacted] units potentially affected, it's crucial to rectify this promptly. Many residents rely heavily on your services, and it's essential to address this recurring problem without delay. Thank you for your attention to this matter.

Subject: Inquiry about an account lock Good morning, I am wondering why my account has been closed. I previously reached out via email when this occurred but did not receive a response. Consequently, I created a new account under the email [redacted] I made some purchases on Tuesday night, which were promptly delivered on Thursday, October 7th. Subsequently, I placed another order totaling $[redacted].22, paid with my credit card under the name Joanne Bentley (for legal purposes related to my son). I want to clarify that I have not withheld any information from Amazon, so I am confused as to why my account was closed. I am quite upset about this development, given that I have been a loyal customer for around 6 to 7 years. I kindly request a prompt resolution to this matter. Thank you. Best regards, Joanne Turner

I would like our packages to be delivered directly to our house because the United States Post Office requires packages to fit in our mail slot. If not, we have to reschedule the delivery or pick it up at the post office 2-4 days later. Sometimes, when I pick up the package from the post office, I still find a non-delivery notice in our mailbox. It seems the USPS driver didn't even attempt to deliver it since the package wasn't with them when we went to pick it up. I would prefer using a different delivery service than USPS, as we often experience delays of 2-5 days just to receive the package. This is frustrating considering we have Prime and expect 1-2 day delivery.

I was recently contacted by someone claiming to be an Amazon Customer Service Representative, asking about a computer purchase on my account. They instructed me to download a form using Supremo. This incident reminded me of a previous call from a woman asking about a motorcycle purchase, possibly related. The caller mentioned a name, John Graham, which I don't recognize. I mentioned contacting the Attorney General's Office. Could you assist me in changing my email address from [redacted] to [redacted]? My cell phone number is [redacted]. Thank you. Best, Donna McKenna