Amazon Customer Service Issues

On September 7th, [redacted], I returned a massage gun that my daughter gifted me to help with my debilitating pain. Unfortunately, it was too heavy for me to use properly. After sending the item back to UPS as instructed by customer service, I have been in contact through phone calls and emails with the promise of a gift card being added to my Prime account for the return. Despite being informed that the return was processed on September 14th, today being September 30th, I have yet to see the gift card reimbursement reflected in my account. This delay is very unusual for me, and as a dedicated Amazon Prime member, I am deeply frustrated by the lack of resolution. I urge for this issue to be promptly addressed without further delays or excuses.

While reviewing my bank statements, I noticed unexpected charges from Amazon Prime. Despite not subscribing or accepting a free trial, I was charged $14.38 on August 21, [redacted], and the same amount on September 21, [redacted]. My recent Amazon purchases were phone cases in July and an e-book rental in September. I do not recall accepting the free trial offered. Today, upon trying to cancel, I was told a refund for the latest charge would be issued. The automated customer service did not address my concerns, leading me to seek assistance through live chat. I am seeking a refund for the August charge as I was unaware of being an Amazon Prime member and did not utilize the service. It does not seem right to be charged for something unused and unknown.

I have been shopping online with Amazon.com for many years. Recently, I changed my email provider from [redacted] to [redacted] Since then, I have been unable to send emails, impacting my communication with clients. Despite speaking with customer service representatives, I have been unable to establish a revised Amazon.com account successfully. The OTP numbers provided did not work, and the letter/number puzzles also did not help. My password contains 6 letters and 8 numbers for security. I hope Amazon.com can address this issue so I can continue shopping with convenience, given your competitive prices and excellent service. Thank you for your assistance. -Norman L. Ciavarella

I received an email about my billing information needing verification. I am unsure why this was sent as my billing details are up to date. Can someone explain why this is necessary? --- Subject: Attention Required - Verify Your Amazon Account Hello, I wanted to bring to your attention that we have temporarily locked your Amazon account and put a hold on your recent orders. This action was taken because the billing details you provided do not match those on file with the card issuer. In order to regain access to your account, kindly click the link below to undertake an identity verification process to confirm ownership. Your account will remain locked until this verification is completed within 24 hours; otherwise, all pending orders will be canceled, and your account will be permanently locked. We appreciate your cooperation with our security protocols. Thank you for your understanding. Best regards, Amazon Help Center Note: This email cannot receive replies. For immediate assistance, please visit the Help Center on the Amazon website.

I recently made an order and realized that the delivery date was later than expected. When I tried to cancel the order or select faster shipping, I was prompted to enter my password which did not work despite being correct. I'm stuck in a loop with the OTP number verification not accepting the code. After contacting customer service, I am still waiting for a resolution after multiple attempts. The issue with the OTP system and customer service is frustrating as I rely on Amazon for my orders.

Amazon.es Customer Service Hello Gustavo, I am Jennifer, a customer service representative from Amazon Spain, who has had the pleasure of receiving your inquiry today. First and foremost, let me apologize for the inconvenience caused by this situation. Regarding your inquiry, after verifying, indeed your order [redacted]-[redacted] is showing as delivered. We apologize for the situation and any inconvenience this may have caused, understanding that you have not received the product yet. To resolve this issue, I have requested a refund of 15.95 euros to the same payment method used for the purchase, as the carrier has not provided us with information on who received your package. Typically, refunds can take up to 7 business days to be processed from the date of issuance. However, please be aware that depending on your bank, the processing time for your refund may be longer. If the payment card you used for this order is no longer available but you have the same bank account associated with that card, your bank will automatically deposit the refund into that account.

I purchased a drafting chair from Amazon.com. It was listed as used but in very good condition. Unfortunately, it arrived damaged and with missing parts. I tried to request a refund online and informed Amazon that I would prefer replacement parts instead. However, I couldn't find an option on their website to facilitate this request. How can I go about notifying them to send me the missing parts through their online platform?

I discovered that my purchase (ORDER # [redacted]-[redacted]) was not fully refunded as promised by the seller. The transactions on my credit card show a charge of $14.86 on 06/07/[redacted] and another on 07/31/[redacted], with only one refund issued on 06/11/[redacted] to my Amazon account. I received an email from the seller stating the order was fully refunded on their end, and they are unsure why Amazon charged me again. They advised me to contact Amazon for further information on the additional charge. If Amazon is not helpful, the seller mentioned contacting them again for assistance. Thank you, Michael G.

I made a purchase on Amazon a week ago, but I have not received any updates on the delivery status of my 7-item order totaling $[redacted].54 with order number [redacted]-[redacted]. I am concerned about the lack of information regarding my order. Additionally, I recently discovered that my Amazon Prime membership does not provide benefits for international customers like myself, despite being charged for it. I have been under the impression that Prime offers discounts on purchases, which I now realize is not the case. I feel misled and would like to request a refund for the monthly charges on my account.

I placed an order on Amazon a week ago, but I haven't received any notification about its delivery. My name is Bevan Annuerine Badjie, and my order number is ***-*******-******* with an order total of $***.** for * items. I am confused why there has been no communication regarding my order. Additionally, I discovered that I have been charged for Amazon Prime without receiving its benefits, as it does not apply to international customers. I was under the impression that Prime offered discounts, but I have not benefitted from it. I feel misled and would like this matter resolved. Requested Actions: 1. Receive a notification about my order. 2. Track my order. 3. Seek a refund for the monthly Prime charges as I have not used the service. Address: Bevan Annuerine Badjie Ln. [redacted], Qingshan 1st. St., 6F., No.6. Yangmei District, Taoyuan City [redacted] Taiwan

When attempting to contact customer service in India, I have encountered the following issues: A) If I dial from my Airtel number, I receive a message stating "The number you are calling is out of network coverage area" and the call disconnects. B) When using my Vodafone/Idea number, I am directed to a menu system for sellers on Amazon that leads me in circles. C) Your help menu does not provide an option to speak to a representative if my issue is not listed. As a longstanding Prime customer, I have concerns about two unauthorized transactions: 1. On Aug. 31, INR [redacted].80 was debited by VSI/Amazon Prim/20. 2. On Sept. 30, INR [redacted].08 was debited by VSI/Amazon Prim/20 from my wife's ICICI Bank account under the name Nalini Reeta Singh, with card ending in [redacted]. I possess transaction screenshots for verification. Please advise on where to send them. My name is Peter Tower, reachable at [redacted] or [redacted] I understand my query may be handled in the US; I request escalation to a supervisor promptly. Thank you, Peter.

Hello, I am having trouble accessing my Amazon account. I submitted photos of my credit card, bank book, and driver's license to the email address provided for verification. I received a response stating that my orders and account are suspended due to unusual activity. Following their instructions and logging into my Amazon account doesn't seem to resolve the issue, and I feel stuck in a loop of not being able to access my account. Any assistance would be appreciated.

Dear Sir/Madam, I am disappointed regarding my recent interaction with customer service. Last week, I reached out to clarify the warranty of my phone, which was damaged two months ago. Despite numerous attempts to contact the service center, I initially did not receive any response. When they finally replied, my item was returned unrepaired after they couldn't locate my Amazon account and order number. They mentioned the warranty was void due to physical damage, and that the display I purchased online was not covered as it was fitted by an external source. These calls to customer care cost me [redacted] DHS on my Etisalat connection, billed to my company account. Now, they are requesting payment for the call charges, which I cannot afford on my current salary. I question why there is a charge for customer care calls at Amazon, especially when no warranty was granted and I incurred financial loss. I hope you can understand my situation and address this matter accordingly. Thank you.

I need to reference a recent product charge. When I reported the damaged item, I explained my inability to return it. I was assured over the phone that returning the item was unnecessary and to disregard any future emails regarding it. I have a history of purchases with this company. The original item was severely damaged and already discarded. These details should be documented from my initial call concerning the matter. ------------------------------------------------------------------------------------- Our records show that the replacement order has been processed, expecting the return by Wed, Sep 30. As we haven't received the original item yet, your MasterCard was charged again. Once we receive your return, the additional charges will be refunded. View return & refund status Charge Summary: FirsTime & Co. Brody Industrial... Item subtotal: $68.95 Tax: $4.14 Shipping: $0.00 Total Charged: $73.09

The delivery driver mistakenly delivered my item, Order# [redacted]-[redacted], to the wrong floor of our house. Despite the picture provided on the shipping details depicting the delivery on the floor above ours, the package was not there when I checked. After speaking with the occupants on the floor above, they were not aware of the package's whereabouts. Considering previous delivery issues, I am disappointed. I request either a replacement or a full refund as the package remains missing after an extensive search. The area where it was wrongly left also poses a security risk due to an unlocked door leading to the street.

I need assistance with reconciling a series of transactions on our Corporate American Express account that lack receipts. The individual responsible for these purchases used their personal Amazon account rather than our company's. As they are no longer with us, we lack access to the account to identify the transactions. I hold the credit card details but need to determine the purchases made. I believe someone in your accounting department may be able to assist. Despite contacting Amazon Customer Services, I was informed that without access to the account, they couldn't provide the necessary details and suggested speaking with my bank. I am hesitant to involve the bank as I believe Amazon should be able to provide companies with the required accounting information. I am disheartened by the current situation and would appreciate any help in resolving this matter.

Hello, I am experiencing difficulties sending an email through the Amazon website. I am reaching out today with the hope of resolving my ongoing issue. Despite making four phone calls and receiving no resolution, I have decided to email for assistance. I have repeatedly provided all necessary information and now simply wish to access my account to track my items or investigate any missing funds, if my items are being withheld as indicated. While I value the concern shown, the situation has become frustrating. It has been over a week since I last accessed my account, despite receiving an email a few days ago claiming my account was reinstated, which is not accurate. These items are essential for my upcoming move, and I chose Amazon for their convenience and affordability, although my experience has left me considering alternatives like Best Buy. I am eager to resolve this matter promptly. Thank you, Colton. My Amazon account email is [redacted] Gratefully, Colton R.

I would like to know when I will receive the refund for the RCA Android TV #[redacted]-[redacted] RCA RS32H2Androd that I paid €[redacted] for. I need this refund promptly since I canceled the order as soon as I realized it was not the product I intended to purchase. I am eagerly awaiting a clear response on this matter, as it is not fair to receive no communication from you. The seller I spoke to on the phone mentioned that they are not responsible for the issue and directed me to contact Amazon. Please expedite resolving this problem; it seems you are quick to withdraw money but not concerned with issuing refunds, as evidenced by the delayed response.

I placed an order yesterday morning for two items to be shipped to a different address in Stornoway QC for my mom's birthday on Thursday. I used my Visa and received two confirmation numbers. Shortly after, my account was suspended for unusual activity. I followed Amazon's instructions, providing proof of my Visa and address. However, after no response, I couldn't access my account despite trying several OTP numbers. I am eager to resolve this issue and ensure the order reaches my mom on time. Dealing with Amazon has been frustrating, and I seek clarification on the unusual activity and how to prevent future occurrences. Thank you.

I'm Michael Slack and I placed an order for a chair on Amazon France on September 13th (Order n° [redacted]-[redacted]) to be delivered to Dianna Leger. We were informed it would arrive by September 25th at 40 rue Laanson, [redacted], Saint Cyprien. Unfortunately, it did not arrive. After being told it would come by October 2nd and receiving a message saying "Votre colis est peut-être perdu," I was advised to apply for a refund. However, I am unsure how to proceed as the item never arrived and I cannot find the refund option on the website. My French is limited, and even with my partner's fluent French, we are unable to locate the correct procedure. There seems to be no email or phone support available. I am unsure of the next steps to take.