Called Amazon"s toll free number. They told me to contact customer for replacement parts. Called manufacture who will send me parts. Waiting for confirmation from Amazon.

GetHuman5323250's Return an Order issue with Amazon from October 2020

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The issue in GetHuman5323250's own words
Assemble chair. Bought used chair. No chairs were in stock. ... I ordered a drafting chair from Amazon.com. It was used and advertised in in very good condition. It was delivered broken and missing parts. I went on online to request a refund and let Amazon know I would accept replace for the missing and broken parts. I don't know how to proceed with this request online because their website doesn't give me this option. How do I let them know to send me the parts online?
Shipped really badly by customer that returned it. No effort or care. Customer broke some parts by ram into the the box and knew he broke it.
Replacing broken and missing parts and paying EXPRESS MAIL shipping. I'm in Hawaii, use this equipment for work, and don't want to wait weeks for delivery.
I've been buying from Amazon for years. Although this was a used chair, Amazon advertised it in very good condition
Was going to attempt to repair damage myself. Can't. Unrepairable.
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Amazon

Drafting chair.
Return an Order issue
Reported by GetHuman5323250
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 88361 others
0 customers following this

Timeline

GetHuman5323250 started working on this issue
Oct 1st, 2020 11:39pm
GetHuman5323250 indicated the issue is not fixed yet.
Oct 2nd, 2020 8:44pm
GetHuman5323250 indicated the issue is not fixed yet.
Oct 2nd, 2020 9:04pm
GetHuman5323250 indicated the issue is not fixed yet.
Oct 2nd, 2020 9:05pm
GetHuman5323250 indicated the issue is not fixed yet.
Oct 2nd, 2020 9:05pm
GetHuman5323250 indicated the issue is not fixed yet.
Oct 2nd, 2020 9:07pm
GetHuman5323250 indicated the issue is not fixed yet.
Oct 2nd, 2020 9:08pm
GetHuman5323250 indicated the issue is not fixed yet.
Oct 4th, 2020 4:37am

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