Amazon's Scheduled Deliveries are illusory Bait and Switch times to keep you from ordering somewhere else!

GetHuman5312353's Missing Delivery issue with Amazon from September 2020

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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman5312353's own words
I was just trying to buy a mattress and get it when it was promised. It is not like the carrier dropped the ball, Amazon never shipped it when they said they would. ... Amazon Order* ***-*******-*******. Had a scheduled delivery for a mattress today and got up early to wait from *am to *am. At *:** delivery status changed and said that shipment was delayed and had not shipped. I called Amazon and was told they were waiting for a shipment plan and that the item was in stock but the customer service person could not even tell if a carrier had been assigned. Amazon suggests that I wait a few days to see if it ships.
What Amazon does not really care about is that I got up at * am to meet the driver and then waited till * am to find out they never even shipped it. I would not have gotten rid of my King size bed the night before if someone had told me the "scheduled delivery time" did not mean anything.
I want to know when my mattress is really going to ship rather than just "wait a couple of days" to see if it ships.
I have purchased from Amazon for the last ** years. This is the *th mattress I purchased from Amazon.
I tried calling. I don't even know where it is coming from so I can't even pick it up.
How GetHuman5312353 fixed the problem

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Amazon

Purchase matterss from Amazon itself not third party merchant
Missing Delivery issue
Reported by GetHuman5312353
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 88979 others
0 customers following this

Timeline

GetHuman5312353 started working on this issue
Sep 29th, 2020 2:02pm
GetHuman5312353 indicated the issue is not fixed yet.
Sep 29th, 2020 3:27pm
GetHuman5312353 indicated the issue is not fixed yet.
Sep 29th, 2020 3:27pm
GetHuman5312353 indicated the issue is not fixed yet.
Sep 29th, 2020 3:27pm
GetHuman5312353 indicated the issue is not fixed yet.
Sep 29th, 2020 3:27pm