Amazon Customer Service Issues

Subject: Inquiry Regarding Textbook Purchase Good morning, I am reaching out to discuss the purchase of the textbook "American Government: Power and Purpose 14th Edition" by Theodore J. Lowi, Benjamin Ginsburg, Kenneth A. Shepsle, et al. As a graduate student at the University of Indianapolis, I am preparing for the upcoming Fall Semester where this book is required for my studies. My professor suggested buying it from Amazon, yet I lack a credit card and have no experience with online shopping. Could you kindly inform me if there are offline payment alternatives, such as using a personal check? Your prompt response via email at [redacted] would be greatly appreciated, enabling me to commence my pre-semester readings promptly. Thank you for your attention to this matter. Best regards, Barbara E. Kratsios Indianapolis, Indiana

I am an Amazon and Prime Video customer currently in Brazil. Recently, I reset my LG TV which led to an update for Prime Video. After successfully reconfiguring it, I encountered issues. When accessing Prime Video, it recognizes me as "Urs" and "Martha" but prompts me to sign up for a 30-day free trial as a new customer. Furthermore, all my previously purchased movies are missing from "My Stuff." My registered email is '[redacted]', and my password is 'Tino [redacted]'. I need assistance in recovering my purchases. If you can help, please contact me at 1-[redacted]. Thank you, Urs Wegmann.

Dear Sir/Madam, I am writing in regard to my order number [redacted]-[redacted], which I have yet to receive. After Amazon informed me of a delay, followed by suspecting the order got lost, I decided to request a refund. Despite the USPS tracking number [redacted][redacted]93, the status was unavailable when checked. During the refund process, I encountered an issue as there was no specific option for "Product not received." I chose "Product arrived too late" instead. I made it clear that the item never reached me and requested a refund to reorder. Even though the refund was approved, I was instructed to return the product for the process to be completed. The instructions directed me to visit any THE UPS STORE to drop off the item for a refund. I would appreciate any guidance on how to proceed with this matter. Thank you for your help. Best regards, Dennis J.

I reside in a block of flats with clear signs prohibiting package delivery in the lobby due to security concerns. Despite these warnings, I recently experienced a delivery issue. After tracking my parcel, the app falsely claimed it was handed to me personally, when in fact, it was left unsupervised in the lobby. This misrepresentation is troublesome as it leaves room for potential theft without any proof of wrongdoing. I am dissatisfied with the service and the dishonest reporting by the staff member.

On August 23rd, I attempted to order Persie Merlin and The Dying Song, Book 21 by author Bella Forrest from your site, expecting it to be released on August 31st. Due to a family emergency that required me to leave town, I was unable to purchase it upon my return. Unfortunately, when I tried to find the book on your website, it was not available despite being listed in the dropdown menu. Even after extensive searching through multiple pages and using the search bar, I was unable to locate the book. I have been a loyal customer, starting my purchases with Book 3 of the Harley Merlin series, and this is the first time I have encountered such an issue. I would appreciate guidance on how I can successfully order this book from your site.

Subject: Urgent Issue with Amazon Account I am reaching out for help regarding a critical problem with my Amazon account and the ineffective customer service support I have received. In March, my account was compromised, resulting in a fraudulent $[redacted] gift card purchase. Although I managed to cancel other pending gift card purchases, my refund request to an account specialist has not been addressed despite multiple follow-ups over a five-week period. My account remains frozen, leaving me vulnerable to phishing attempts. Fed up with the lack of resolution, I have decided to delete my Amazon account to safeguard against potential future breaches. During a frustrating call with customer service, where I was unable to cancel my account online due to the freeze, I was transferred to a specialist who unprofessionally requested my banking details, causing further aggravation. The specialist's condescending email afterward added insult to injury, lacking in genuine empathy for my predicament. My primary concern remains the unresolved theft of $[redacted] via Amazon’s compromised site, which requires urgent attention and reimbursement. The protracted delays and challenging interactions have left me with no choice but to seek closure by deleting my account promptly. Your prompt response and assistance in rectifying this distressing situation would be greatly appreciated. Thank you, Jeanie W. Helena, Montana

I'm experiencing an issue with my orders being canceled and not being refunded after being asked for a billing statement from a prepaid card given to me as a gift. Additionally, I've been requested to provide a receipt for an item that was purchased by a friend who lives in a different state. The company has blamed Cashapp for any refund issues despite not resolving the matter or answering my inquiries. Unfortunately, I'm unable to log in to access any information, and all my previous orders have been canceled without proper resolution. I am struggling to find assistance or clarification regarding this frustrating situation.

I received the package for Desperate Housewives complete season 7, but unfortunately, the CD's region code is wrong. I am unable to play it due to region restrictions. On August 4, 20, I attempted to return the CD but was unable to locate the company's return address. I would like to request a replacement for the Desperate Housewives Complete 7 DVD with the order number #[redacted]-[redacted]. Any assistance would be greatly appreciated. Thank you, Pamela JE. Johnson

I attempted to use a prepaid credit card for purchases, and my account was suspended, including previous orders. The company insists on a billing statement from the gift card and a receipt from weeks ago that my friend bought. They blamed Cashapp for not refunding me. I cannot access my account now, all previous orders are canceled, and my money has not been refunded. The customer service has not been helpful, leading to frustration. I urge for my refunds to be processed or the account to be unfrozen. I have lost trust in this company due to their actions. My attempts to resolve this issue by phone or email have been unsuccessful, even with my friend's assistance.

I received an email this morning letting me know that a bottle of Tattinger champagne will be delivered here this week. It's unbelievable! I've been in touch with you numerous times to let you know I don't want this champagne. You confirmed this, yet you keep sending it every month. I will refuse the delivery when it arrives. Please fix your system as I do not need this monthly hassle. Colin Kentish-Barnes, Mataly, [redacted] Sainte Croix Volvestre.

I recently bought two sets of plastic boxes from Amazon. I decided to return one set, so I opened one box and kept the other in its original packaging. I placed both sets in a carton for the return. However, the delivery person only took one set and refused to take the other because it was opened. According to the company policy, they do not accept returns of opened items. I was surprised by the delivery person's attitude as he took one packed set and refused the other. I believe this behavior should be addressed by the company.

Order # [redacted]-[redacted] was marked as delivered, stating the package was handed directly to a resident. However, on Saturday morning, the package was not received by any residents nor left at various locations around the house as indicated. I have been monitoring for several days, but the package has not shown up. It seems like the driver may have encountered difficulty locating the correct delivery point and marked it delivered prematurely. Consequently, I don't anticipate it appearing. Additionally, I have already purchased the needed buttons from a fabric store. I am requesting a reimbursement for this undelivered package.

Greetings, I have an issue with a charge for an Amazon Prime subscription that was canceled but is still appearing on the company's credit card without any accompanying invoice or document that could justify it. This is essential since it is the account of an LLC. The registration was under the name MA.GI srls, email [redacted] I kindly request assistance in resolving this matter or being contacted to clarify how to resolve it. My cell phone number is [redacted], and my name is Massimo. Thank you.

Hello, I am Beverly Smith, the Procurement Purchasing Agent for Virginia Union University. I have noticed that Amazon drivers are delivering packages across campus instead of the designated location, the Virginia Union University post office in the HENDERSON BUILDING. All deliveries should be directed solely to the university post office. Virginia Union University will not hold responsibility for packages left unattended on campus. If you require any further information, please reach out to me at [redacted] or [redacted]. Thank you, Beverly Smith

I recently received an email from Amazon stating that I have purchased three items, including plus-size leggings, which I did not order as I am not plus size. My last transaction was on September 3rd, and I have already received that order. Although I do not see any charges on my account, the email appears to be a confirmed Amazon transaction. While I make frequent purchases on Amazon, this particular one is not mine. I am concerned that this might be a scam and would appreciate immediate assistance. Thank you.

I encountered an issue with my order (#[redacted]0-[redacted]) of 6 volt rechargeable batteries. Upon receipt, all four batteries were leaking, prompting me to request a refund. If not possible, I would appreciate receiving 4 replacement batteries that do not leak. The vendor involved is Battery Buys. I suggest they check for leakage before shipping to prevent customers from receiving faulty products. Thank you.

I recently applied for a job at the Jacksonville, FL warehouse. After scheduling my drug test appointment and completing my I-9 form, I arrived on time only to be told that my appointment had been cancelled due to a system glitch. I waited for over an hour while they tried to resolve the issue, but ultimately, they couldn't do anything and sent me away, instructing me to reapply. I am frustrated that I was penalized for an error in their system that wasn't my fault.

Hello, I wanted to share my experience with a recent return to Kohl's involving Order #: [redacted]-[redacted]. Back in August, I returned an item which got lost either at Kohl's or during transit with the US Postal Service. Amazon approved the refund but kept waiting for the item to arrive before issuing it. After contacting Customer Service and providing images of the Kohl's receipt, I was assured the refund would be processed since it was not my error. However, just yesterday, I received an email from Amazon threatening to retract the refund unless I promptly return the earphones. I have reached out via chat and was informed the item has been received, and I should expect the refund in 3 to 5 days. Could someone please review my previous conversation with Customer Service for some clarity on the situation? Thank you, Louis J.

I have been trying all day to get a refund of £7.99, which was debited from my account on August 14th and then again on the 27th. When I reached out for help via live chat, I was directed to contact Amazon Germany, who then redirected me to Amazon.com, and finally back to Amazon.co.uk. Cut the back and forth, just refund me or cancel this month's subscription. I am tired of the runaround about who is responsible – it is Amazon. Kindly process my refund promptly. Displeased customer.

I am struggling to register our company as a seller. I have gone through the registration process and uploaded the necessary documents multiple times, but I keep receiving an email from Amazon stating that my account information cannot be verified. The email does not provide additional details, and it also warns that further emails on the matter may not receive responses. This whole experience of trying to become a seller on Amazon has been quite frustrating.