Amazon Customer Service Issues

As a new Prime member, I am looking to return Order # [redacted]-[redacted], which contained AT&T phones. The package did not arrive in Amazon packaging. I would like to return the item to Kohl's with free shipping. However, I am unsure of the process, as the package has not been opened and is in the original AT&T product box. Do I need to print a label? I am hoping for a refund to my credit card on file, rather than in the form of a gift card. Is there anything specific I need to do to ensure this is processed correctly? Thank you. - Margie Levinson

I have encountered multiple issues with orders on Amazon recently. Orders come and then return to the seller, causing delays in receiving my refunds. This has been a waste of my time as I carefully choose and place each order. It would be helpful if there were clear notifications if an order cannot be delivered to avoid such inconveniences. Additionally, if a delivery is made to the local district, the agency should inform the buyer promptly so they can decide whether to pick it up from the city, which is only 10 to 12 km away. The return process is frustrating, especially when I am eagerly waiting for my items. I believe there should be better adherence to Indian consumer laws to improve the overall service experience. I kindly request that all my return items be successfully delivered, allowing me to pick them up from the city.

I own a Fire tablet, don't have a printer, nor a cell phone. I purchased a used Timex 600B CD Alarm Clock Radio which arrived defective - the CD player and radio don't work. I contacted the seller for a refund and was told a carrier would pick up the product once they received it. However, I haven't received any email confirmation about when the carrier is coming. It's crucial that the carrier comes to my house as I can't make labels or show them digitally without a cell phone. Can you please contact the seller "Believe in Yourself" to ensure the carrier brings the labels and confirm the pick-up date? I need this resolved promptly to purchase a new CD clock radio. Thanks, Susan S., a loyal customer.

Subject: Discrepancy in Promotional Credit on Amazon Card Dear Pam Witherow, Mirza Ali from Amazon Customer Service here, reaching out in response to your recent email. I acknowledge your concerns regarding the promotional credit discrepancy and sincerely apologize for the inconvenience caused. It appears that the orders in question are linked to amazon.com while you are reaching out to amazon.sg. To address this matter efficiently, I kindly recommend contacting amazon.com directly for further assistance. However, should you require any support related to amazon.sg, please don't hesitate to contact us. I appreciate your patience and thank you for allowing me to assist you today. Your feedback is important, and I invite you to share your experience by answering a quick question at the end of this email. We value your business and hope to serve you again soon. Warm regards, Amazon.sg

I require assistance, I placed an order for a Poco X2 mobile phone on 06-08-[redacted] through Amazon.in. Unfortunately, the order was cancelled, and I received a refund on 08-08-20 at 3:24AM. Soon after, I received a message from the Amazon sellers support team on WhatsApp at the same time of the refund, stating that there was a technical glitch and I needed to complete the payment to clear the hold on shipment for delivery the same day before 1:30 pm. The message provided account details for completing the transaction: Account Name: Amazon India Pvt Ltd Account Number: [redacted][redacted] UPI Id: amazonindiapvtltd@axisbank IFSC CODE: UPIB[redacted] Amount: Rs. [redacted] I completed the payment as instructed but have not received the product. Despite reaching out to Amazon customer service and providing evidence, I have not had a resolution. I have been assured multiple times by customer care executives that a refund will be processed; however, my trust in Amazon is diminishing due to the lack of action on their part. If the refund is not completed by 04-09-20, I plan to escalate this matter to the consumer court for further assistance.

I need assistance with an order issue I faced. I purchased a Poco X2 mobile phone on Amazon.in on 06-08-[redacted], but it was cancelled, and a refund was issued on 08-08-20 at 3:24AM. Soon after, I received a message asking for a new payment due to a supposed technical glitch. Despite making the payment to complete the order, I have not received the product. I have reached out to Amazon customer service, and they assured me that the issue would be resolved, but no action has been taken. Despite being promised a refund on 24-08-20, the matter remains unresolved. If the refund is not processed by 02-09-20, I intend to escalate the situation to the consumer court. I seek assistance as I have already paid ₹[redacted] and have not received the product.

I need assistance with my recent Amazon order issue. On 06-08-[redacted], I purchased a Poco X2 mobile phone, which was canceled, and I received a refund on 08-08-20 at 3:24 AM. Subsequently, I received a message from Amazon stating the refund was due to a technical glitch and requested me to make a payment to complete the order. After making the payment, I faced unresponsiveness from Amazon's support team and did not receive my product. Despite contacting customer service multiple times, I have not received a resolution. The representatives assured that a complaint was filed, but there has been no progress. Additionally, promises of refunds have been made continually without any action being taken. I will wait until 02-09-20 for the refund, and if not received, I will resort to legal action. Your support in resolving this matter would be greatly appreciated as I have already paid ₹[redacted] and not received my product.

I need assistance regarding an issue with a recent order on Amazon.in. I ordered a Poco X2 mobile phone on 06-08-[redacted], but the order was canceled. I received a refund on 08-08-20 at 3:24 AM. Subsequently, I received a message from a purported Amazon sellers support team on WhatsApp at the same time, requesting me to complete the payment to clear the hold on the shipment for the product's delivery before 1:30 PM that day. I provided the payment following the given instructions. Unfortunately, after making the payment, I did not receive the product, and the sellers stopped responding to my calls and messages. I have contacted Amazon customer service multiple times, and each time, they assured me that the issue would be resolved, but I have yet to receive a refund or the product. I have voice recordings of these interactions as well. If this matter is not resolved by 02-09-20, I will have to take legal action. Please assist me in getting a refund of ₹15,[redacted] for the undelivered product.

I have feedback on the shipping services. I had to cancel my pet food deliveries as USPS was delivering, but they won't leave large parcels at my home, requiring me to go to the post office for pickup. This is risky during the pandemic due to long wait times. Despite speaking to the postmaster and Amazon customer service, there hasn't been a resolution as Amazon can't change carrier choices. Not all customers are the same, and without flexibility, I may have to stop using the service. It's unfortunate as the service used to be good. Thank you for considering this.

We are sellers on Amazon looking to upload our products on Amazon Seller Central. However, our GST certificate was rejected. We need guidance on what type of certificate is required and if we can provide a soft copy for review. Please respond to our email at [redacted] regarding this matter.

Subject: Regarding Order #[redacted]-[redacted] I was recently informed about a missing part of my order from Amazon, which could result in a charge if not received by Sept 11, [redacted]. My order consisted of four sets of cushions, shipped in 2 separate deliveries from different sources. I returned the order through UPS on 8/24/[redacted], taping two boxes together due to UPS policy. I obtained individual shipping labels from Amazon, and the weight of the shipment can confirm the return of both cartons. If one carton is missing, it is a UPS handling issue, not mine. I have proof of shipment from UPS and am willing to provide them if needed. I kindly request a full refund for the return. Thank you, P. S.

Hello, I would like to share some information about an order I placed on Amazon.com around 8-10 weeks ago. Out of the 5 items I ordered, only 2 have been received. The remaining 3 items have not arrived, despite the expected delivery dates being many weeks ago. Unfortunately, I do not have the confirmation or tracking numbers for this order as it was my first Amazon purchase and my account details are incomplete. I hope that by providing my name, address, and phone number, along with some details about the missing items, the order number can be located so I can track it. The items include a service dog registry with a laminated card and lanyard, a service dog silver tag for the collar (received), window privacy film/stained glass sticker, an area rug in white faux fur, and a multi-pack of embroidered patches for dogs. The delivery dates ranged from mid-July to August. I have already checked with the post office and no rejected or undelivered packages were found. Unfortunately, UPS cannot assist without a tracking number. Thank you for your help.

I placed an order for a Sauder North Avenue Side Table with the order number [redacted]-[redacted] for $44.99 + $3.26 totaling $48.25. The expected delivery date was Wednesday, 9/2/20, but as of the evening of 9/3/20, the item has not been delivered. I discovered that the delivery was mistakenly scheduled for my California address when it was supposed to go to my daughter's address in Oregon. Amazon advised starting a new order for the correct address, mentioning that I can return the misdelivered item once it arrives and be reimbursed. The return deadline is September 9. I am seeking guidance on how to proceed with the return process since the item is already a day late. Due to personal circumstances with my adult son undergoing surgery in Thailand for a collapsed lung, I request answers to be sent via text instead of a phone call. Thank you for your understanding and assistance.

I currently reside in Hong Kong. About a week ago, I made a purchase on Amazon for PC components to build a new computer at home. I used my Chinese credit card ending in [redacted] to pay around $[redacted] for the order but only one out of the 20 items, the CPU cooling kit, was charged. Amazon locked my account temporarily, requesting documents like my billing address, credit card details, and billing statement, which I provided. Despite this, they claimed the information was insufficient. After trying to contact customer service by phone without success, I opened a new account, used a different credit card ending in [redacted] from Citi Bank in the US, and encountered the same issue. I suspected the mismatch between my shipping address in Hong Kong and billing addresses in China and the US could be the cause. Consequently, I created a new account and used two Hong Kong credit cards with matching addresses. Unfortunately, this new account was also locked after 10 hours. Despite numerous attempts and providing all necessary documents, I am still unable to access my accounts due to Amazon claiming inadequate supporting documents. I've contacted customer service via phone and online chat, but have not received a resolution. I want my accounts unlocked promptly to receive my orders since I am willing to provide any required information. It's frustrating to face obstacles despite being the legitimate cardholder.

I ordered the Milton Spot Zero vacuum cleaner (Order No.: [redacted]-[redacted]) which was delivered on August 12th, but I found that the outlet cover was missing. I placed a replacement order on August 16th, and was expecting the defective piece to be picked up on August 18th as per the SMS I received. However, I got another SMS canceling the pick-up because the replacement was unavailable. On the same day, I was supposed to receive another product, but the delivery person was unaware of it and couldn't take the return. Amazon's site stated that the replacement was pending due to unavailability with the seller. After receiving no further communication, I contacted customer service on September 1st, [redacted]. They mentioned that since I didn't inform them via telephone, they couldn't be held responsible and refused to provide a replacement. Despite being a Prime customer for many years, I feel disappointed after this experience and seek advice on how to proceed. Sankar Chakraborty

I recently received my Bella Vita eye cream order from Amazon.in on August 28th, earlier than the scheduled delivery date of August 30th. This is my third time purchasing this product, and I decided to subscribe to it for the additional 5% discount. However, upon opening the item, I noticed a foul odor and a pale color contrary to the refreshing fragrance it usually has. I checked the expiry date, which is stated as 08/[redacted]. I am unsure why the product is faulty this time. If this is a mistake, I would like a replacement, but if it's a new formulation, I prefer a refund and will discontinue use. Unfortunately, the product is marked as non-returnable on Amazon, and though they mention the option to replace a defective product, I am having trouble contacting them for assistance. Can anyone provide guidance on how to proceed with this issue?

Subject: Request for Order Cancellation To whom it may concern, I find it incredibly disappointing that it is not possible to cancel an order placed just an hour ago. While I understand if it had been half a day or a day, one hour is unacceptable, especially as an Amazon customer. I received a response stating that the order cannot be canceled. Attached is the email I received in response to my cancellation request. The reason for cancellation is that the item is for an 85-year-old who, once the footrest is raised, lacks the strength to lower it back in order to stand up. The person cannot get out of the chair with the footrest up, and does not have the strength to lower it manually. I believe this is a valid reason, as I discovered this information after the purchase, as the video and photos did not show how to lower the footrest. Once I found out that it had to be done manually or by exerting leg force, I canceled the order since it will only be used as a regular chair, which the person already has. We will now look for an automatic one for the person. I hope you can cancel the order as it has not been an hour yet, and I find it shameful that it cannot be canceled. Regards, Rita P. On Sep 4, [redacted], at 23:05, Amazon.es <[redacted]> wrote: Hello Rita P., We are reaching out regarding your request to cancel order no. [redacted]-[redacted]. We have been unable to cancel the following products from your order: Astan Hogar Comfort Reclining Armchair with Manual Recline, Upholstered in Anti-Crack PU. Premium Model AH-AR30600TP, Mole, Compact When you receive your order, you have the option to reject it. You can also return any unwanted products by visiting www.amazon.es/returns Please be reminded that you will only be charged for products that have already been shipped. You will not be charged for any product in your order that has been canceled. We hope to see you again soon. Sincerely, Customer Service Team Amazon.es

I have changed my password multiple times, but I keep encountering issues accessing my orders on your site. My email is [redacted], and I have also previously used [redacted] My contact number is [redacted]4. Despite speaking to customer support about the password issue, it persists. Due to a recent mini stroke, this problem is especially distressing as I usually enjoy using your website. I am located in Bristol and have a valid address. Using a one-off code occasionally helps, but I still face inconsistency with logging in. The aftereffects of my stroke make it challenging to follow instructions at times. Your prompt assistance in resolving this matter would be greatly appreciated.

I am a frustrated customer. This is the third time I have ordered a book that hasn't appeared on my Kindle cloud reader. This issue began in August. I can't recall the first book it happened with, but after reaching out to Amazon.ca, it eventually appeared. A few weeks later, I ordered "The Good Girl" on August 21st. Again, the same problem occurred, leading to another phone call, which I hope I won't get charged for. After being on the phone for a long time, the book finally appeared. Now, for the third time today, on September 5th, I ordered "The Tuscan Secret" by Angela Petch at 11:50 am, and as of now, 12:35 pm, it hasn't shown up, making me very upset. I am considering contacting someone by phone to figure out what is happening. A month ago, in July, all orders were instantly coming through without any issues. I have been a loyal customer, always paying on time and ordering numerous books. I am contemplating switching to a different provider.

Good evening, Recently, my account was blocked due to unauthorized access. I was instructed to call twice, which I did. During the calls, the operators asked for my billing address in addition to my email to access my account and investigate the issue. They mentioned there was an error with the street of my billing address both times, preventing them from accessing my account. My account is quite old and I am confident the access was authorized, as I was the one making the purchases. I am also sure that I have the correct billing addresses registered. This situation is frustrating as I need my account for purchases. I believe there must be ways for you to resolve this matter, as it has been ongoing for a while. I kindly ask for a prompt resolution to my issue. Email: [redacted] Billing address: Av 86B Res Palladium apto 3C La Trigaleña Valencia Carabobo Venezuela Postal Code [redacted]. Thank you, Carlos M.