The face masks I purchased recently - sold by Hxihan - are very poor in quality. They a...

GetHuman5191598's Refund an Order issue with Amazon from August 2020

Help with my Amazon issue
First: share to improve GetHuman5191598's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5191598 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman5191598's own words
The face masks I purchased recently - sold by Hxihan - are very poor in quality. They are too large and don't fit the face well. The parts that go around the ears are loose and don't fit well, causing the mask to hang on the sides. The mask also lets in far too much air from both the top - because it does not "seal" properly at the top of the nose - and at the sides because, as noted, the masks are large and loose. Even if they are disposable that does not mean they should be of such poor quality. I should be able to wear the disposable masks a few times at least.**My order was * ***-*******-*** ******I would like to have a refund, and then will use that refund to purchase another brand, because the masks are needed

GetHuman5191598 did not yet indicate what Amazon should do to make this right.

How GetHuman5191598 fixed the problem

We are waiting for GetHuman5191598 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Refund an Order issue
Reported by GetHuman5191598
Aug 23rd, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 91918 others
0 customers following this

Timeline

GetHuman5191598 started working on this issue
Aug 23rd, 2020 7:15pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies