Amazon Customer Service Issues

We have been regular buyers of the AmazonBasics Small Hard Camera Carrying Case, model number WXD0584WD. Recently, we faced availability issues, but could manage to order up to 10 cases at a time. Today, there are 16 in stock, but the limit per customer is set at 3 cases. It's frustrating because our business account offers a quantity discount for 5 or more cases, yet we can't purchase that many. I spoke with a customer service agent last week who said they would remove the limit, but it hasn't been resolved. We urgently need these cases. We are willing to order up to [redacted] cases if they become available and if we could receive the bulk discount. Thank you.

Considerable Discount on Jazzy 19 Bar Espresso Maker: I was thinking about buying another JAZZY 19 BAR Espresso Machine. It seems the price has dropped since my recent purchase, which remains unopened. I might hold off on making additional purchases. It could be worth waiting as import prices might further decrease. This could be a trend influenced by lower Chinese export demand. Considering the challenging economic situation with high unemployment rates, I plan to delay my purchase until January [redacted] to maximize savings, which is crucial as someone who had to retire early.

I purchased the Samsung Galaxy M31 and received it on August 16th. However, on August 17th, I noticed a problem with the phone. I contacted Amazon for a replacement through the app but faced delays. On August 19th, there was no response, and on August 20th, I was told my request would be processed in 24 hours. When I followed up on August 21st, they said it would take 48 hours. Today, August 22nd, they advised me to wait another day and see if the issue persists. I am disappointed with the service and did not expect such issues with Amazon. I hope Amazon resolves this matter promptly; otherwise, I will consider deactivating my account and avoiding future purchases from them.

I recently purchased two air conditioners from Amazon, one from Voltas and the other from Amazon Basics. The Voltas unit is working perfectly fine, but unfortunately, the Amazon Basic one stopped working just two days after installation. Despite multiple complaints, several visits from mechanics, and attempts to repair the unit, the cooling problem persists. It has been a frustrating experience dealing with Amazon's customer service. The mechanics identified issues like leaks and a damaged compressor, but replacements and repairs have not solved the problem. Even though the company was notified of the persistent issue and replacement was agreed upon, there has been significant delay and no resolution in sight. The unprofessional handling of the situation is disappointing, and I am now considering taking legal action through the consumer court. Amazon's poor service and failure to address the ongoing problem have been incredibly frustrating.

Order ID: [redacted]-[redacted] I was informed by the seller that a full refund was processed after I returned the iDatalink Maestro ADS-MRR Steering Wheel Controls and Factory amp Retention with Toyota HRN-RR-TO1 Interface alongside a Free SOTS Air Freshener with ASIN B01CW38I9W. However, upon checking my credit card statement, there was no refund issued. Instead, there was an additional charge for the item. This situation requires the refund to be rectified promptly and processed correctly. Gilded, Inc.'s response stated that a full refund was indeed issued for the order. Nevertheless, since the refund was not received and an extra charge appeared, they suggested contacting Amazon directly. The company emphasized that they lack access to credit card information for security reasons and can only assist with the refund itself. I am seeking assistance to resolve this matter promptly. Best regards, William H Petty III

I recently spoke with a representative regarding an offensive item being sold on Amazon. Despite being assured that my complaint would lead to its removal, the item "Joe and the Hoe [redacted]" is still available for purchase on the website. This item's derogatory language towards Ms. Harris is unacceptable, and I find it racist, misogynistic, and distasteful. I made it clear to the representative that I would refrain from making any purchases on Amazon until this item is removed. Furthermore, I have advised my friends and family to explore alternative shopping options such as Walmart, as they offer comparable prices and service. I urge Amazon to take immediate action and withdraw this offensive product from the marketplace to retain my business. Thank you.

I made an order (Order #[redacted]-[redacted]) for an Intex air pump two months ago, which has been out of stock since then. I canceled this order on August 22, [redacted]. I used my Discover Card Cash Back points, which are deducted upon purchase, not shipment. I am looking to understand how these points will be refunded. Following a live chat, I was informed that there are no orders in my account, despite having made several orders in the past few months, including a new one on August 22. I am frustrated with Amazon's customer service as they cannot locate my orders for assistance. - GL

My Amazon account has been blocked, preventing me from accessing Kindle Direct Publishing to work on my book. Despite not being involved in the decision to block my account, I have contacted customer service multiple times, but have yet to receive assistance from higher-level supervisors as promised. It's frustrating as I rely on Amazon for products and need immediate help to continue writing my book, which I plan to donate the proceeds to the Paralyzed Veterans of America, Bay Area & Western Chapter. As an Army veteran on the advisor committee, I am passionate about supporting paralyzed veterans who continue to face battles at home. I urge Amazon to address my issue promptly so I can finish my book and contribute to this important cause. Thank you. - Joe G.

I recently bought a Fire 10 tablet at what I thought was the promotional price of $99, but upon checking out, I was charged $[redacted]. I've reached out for a price adjustment, citing my long-standing loyalty as an Amazon customer, but have faced difficulties. Amazon customer support used to set the gold standard for service, but my recent experience makes me question this. It's disheartening to see a company stray from its customer-centric roots in pursuit of profit, mirroring the decline of other giants like Walmart. I hope Amazon can remember the importance of customer care in its success and not lose sight of the values that built its reputation.

I am writing regarding my Samsung Galaxy M31 order (# [redacted]-[redacted]) exchanged for my Asus Zenfone M1. Despite explaining the situation to multiple customer support representatives, my issue remains unresolved. The courier sent for pick-up during COVID-19 was unprofessional and unable to identify the IMEI number. Despite presenting proof of the phone model, he refused the pick-up, causing my order to be canceled without consent. I have engaged in lengthy discussions with executives Nandan, Gyan, and Harikesh, who were unable to assist, claiming Amazon policies prevented them from resolving the problem. The abrupt cancellation without consent is unacceptable, especially considering an ongoing complaint against the courier. As a loyal Prime customer, this experience has made me consider alternative online platforms. Your urgent attention to this matter is appreciated to either reinstate my order or provide a satisfactory resolution.

I received an email that seemed to be from Amazon stating that my order couldn't be processed due to misinformation. It included three items I didn't order on 8/24/20. The email displayed a different VISA number and start date, but the same name, email, and address as mine. Checking "MY ORDERS" on Amazon shows no record of these purchases. I have the order numbers if needed. I'm concerned these may be authentic-looking scam emails. Although my Visa account doesn't show the charges, I fear it could lead to my computer being hacked. What steps should I take? Any assistance would be greatly appreciated.

I received a $25 Amazon voucher back in April that I wanted to use. Unfortunately, I couldn't redeem it on the UK website, so I placed an order from the USA. As I'm in Ireland and shipping to Poland would be costly, I had it delivered to a friend in NY who will bring it to me in September. After successfully placing the order and receiving the confirmation email, I then received another email from Amazon stating my account was suspended due to unusual activity. I'm unable to log in to resolve this issue or use live chat without access. How can I seek assistance with this situation?

My Amazon account was locked after being hacked around August 8th. I reported the issue and was informed that my account would be put on hold for an investigation. When trying to log in, I encountered a 2-step authorization request that I did not set up. Despite contacting customer service multiple times and receiving non-working links to remove the 2-step authorization, the issue remained unresolved. Now, my account is locked due to "suspicious activity," which was just me trying to regain access. The provided link for account recovery does not function correctly. Can someone please email me a functioning link or PDF form to eliminate the 2-step verification process? Thank you. - Frederick Spring

I have been a long-time Amazon customer but faced fraud recently. After resolving the issue with my bank and receiving a new card, I have been unable to make purchases on Amazon despite being assured by my bank that everything was unblocked. I have updated my email and bank details, talked to numerous customer service representatives, and even had a discouraging phone conversation with multiple agents suggesting I buy gift cards to make purchases. I have stressed that my bank has confirmed the card is unblocked, and Amazon's support team also stated they can't see any issues. As a cancer patient who relies on online shopping due to health concerns, I am disappointed and frustrated by this ongoing problem. Your assistance in resolving this matter would be greatly appreciated. Thank you, Kim M. Email: [redacted]

On May 1, [redacted], I placed an order for an arm blood pressure monitor with order #[redacted]-[redacted]. The estimated delivery was between June and July, which I found too long. On May 13, I tried to cancel the order, but the supplier informed me it had already been shipped and could not be canceled. Surprisingly, I received the item within two weeks instead of two months. I immediately requested a return for a refund. By June 1, after no response, I asked the supplier for a return label. When the seller insisted on a tracking number that USPS couldn't provide for international shipments, I contacted my credit card company to stop the payment. Unfortunately, the seller delayed the process, and I never received a refund after the item was returned from China three months later. I need assistance with this issue. Art P.

I am paid once a month. I usually log into my account to prepare my monthly order and place it at the end of the month. Last night, the system forced me to change my password twice. It kept asking for permission to access my account, which it recognized each time, but it made me repeat the step constantly and did not recognize any of my responses, including my credit card number and expiration date. Despite giving the correct answers, the system wasted a lot of my time trying to log in with a new password it also didn't recognize. Today, I sent two help request letters to Amazon. They replied that it was an employee who locked my account after two failed logins, even though they were from the same device and location. Now, they are asking me to go through steps to recover my account within 2 days or it will be permanently closed. In these recovery questions, they are asking for personal information never requested when I signed up with Amazon in [redacted], like my social security number and bank account number. I refuse to provide this information online. I feel uncertain whether it was the system or the employee who made me change my password for no reason. I have been a customer since [redacted] without any issues before. My account is under the name [redacted] I can't provide personal information like social security and bank account numbers under any circumstances. Thank you for helping me resolve this before my account is closed without cause.

I've been unable to access my account (Joseph R, [redacted]) since 07/18/[redacted]. I believe it was just an address verification issue, for which I've already sent the necessary information. I'm unsure about the exact amount owed to me as I can't view the account. There are several items being withheld, and I would like them refunded to my account. Joseph Angst [redacted] [redacted] S. Centre St. Apt 3S Pottsville, PA [redacted]

On May 10, [redacted], I placed an order for a blood pressure monitor with order number [redacted]-[redacted]. I was given a delivery window of June 29 to July 21, which I found too long, so I requested Amazon to cancel my order. Amazon forwarded my request to the seller who claimed the item was already in transit and could not be canceled. Despite this, I insisted on the cancellation and refund. The seller informed me that I needed to return the blood pressure monitor before receiving a refund. I sent back the item on June 1 but as of July 1, my order was still not canceled, nor was my account credited. By August 1, the seller maintained they had not received the return. On August 22, I received the monitor back in my mailbox marked as refused from June 29, showing the seller had no intention of refunding me. I seek help to resolve this situation. Thank you, A. Potterton. This is the first issue I have encountered after being a loyal Amazon customer for some time.

Dear Team, I am addressing you to discuss the recent conversation I had with Aleks on 8/20 regarding the decision made by Asher Logistix to 'separate' from me. Aleks mentioned conditions related to my separation. If I opt to resign, I will receive a letter of recommendation to support future employment with another DSP at Amazon. However, if I refuse to resign, the letter will be retracted. I seek clarification on the following points: 1) What led to this decision to 'separate'? Could you clarify the specific reasons for taking this step? 2) Is it standard practice to attach conditions to recommendation letters for separated employees? 3) Will the absence of your recommendation letter impact my prospects of working with another Amazon DSP, possibly leading to me being labeled as ineligible for hire? 4) I am eager to understand the delay in reaching a resolution regarding my employment status at Asher Logistix, especially considering I was previously scheduled for full-time work. Communication breakdowns, particularly with HR, have been a recurring issue, leading to my current predicament. I took pride in my work at Asher Logistix, receiving positive feedback from supervisors and leads. The sudden turn of events has left me perplexed, and I am struggling to comprehend the reasons behind it. I urge for transparent and respectful responses to my queries to address the uncertainty surrounding my livelihood. Sincerely, CM Goss

I have been locked out of my account for several months because I no longer have access to the phone number associated with it. Despite receiving a login alert yesterday that was not initiated by me, someone was still able to place an unauthorized order. The account is now locked due to suspicious activity, and I received an email confirming that the order could not be shipped. I managed to change my password via email verification, but I am unable to complete the process as it requires a text confirmation. I am concerned as my personal information and payment cards are linked to the account. I hope to receive assistance promptly as I am worried that my information may have been compromised.