Amazon Customer Service Issues

Archive 238

The following are issues that customers reported to GetHuman about Amazon customer service, archive #238. It includes a selection of 20 issue(s) reported August 14, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I want to alert everyone about a number listed as Amazon's ([redacted]) that is actually a fraudulent number used to scam people. This number is wrongfully provided in Google search results, leading people to believe it is Amazon's. Upon calling, individuals have reported that it's related to attempts to order an iPhone XR 64GB for $[redacted] on their Amazon account. The scammers mimic Amazon's verification process to seem legitimate. I usually rely on gethuman.com to navigate company contacts and processes. If others trust your site for Amazon's phone number, they could be at risk of fraud. It is crucial to verify information like this to prevent people from falling victim to scams. Verify with Amazon directly to confirm this number is not theirs. Feel free to reach out for more help. Thank you.
Reported by GetHuman5164021 on Freitag, 14. August 2020 18:48
I have been trying to purchase a book online, written by a friend, for two weeks now without success. After contacting customer service twice, I was told that my account is locked. Despite their claim that they tried to contact me last week and sent an email explaining the situation, I have received no messages or explanations. I was shocked to learn that the accounting department does not take incoming calls directly, and that I may have to wait for up to two days for a response. I do not have any outstanding payments, and I am extremely disappointed with the lack of assistance. As a company like Amazon, I expected better customer service. It is frustrating that I cannot get through to accounting, and I am left feeling outraged and helpless.
Reported by GetHuman-rickazev on Freitag, 14. August 2020 19:12
Hello, I recently received an email regarding multiple returns on my account, and I am quite concerned about this situation. The return and refund I requested occurred due to an allergic reaction to a Dove White Beauty Bar I ordered on 7/2 and received on 7/14 from your warehouse, which I have never experienced before with this product. I tried to replace it with a Dove Sensitive Skin Bar (ordered on 7/23, delivered on 7/25) that had a strange smell and caused an allergic reaction, leading me to seek a refund. I would not have needed to return these items if they had met my expectations. I believe there might have been an issue with the product's quality, possibly due to storage conditions or a delivery mishap. This experience has been disappointing, especially because I viewed it as a good deal. I am hesitant to reorder for fear of encountering the same problems and not being able to obtain a refund.
Reported by GetHuman5164584 on Freitag, 14. August 2020 21:46
Hello, my name is Lisa Dunn, and I am a long-time Prime customer with Amazon. Recently, I received an email notifying me of a charge for a return from months ago. I want to clarify that I never received the item which is why I requested a refund in the first place. During my initial refund request, the Amazon customer service representative assured me that if the item ever arrived, I wouldn't need to send it back. They mentioned that I might receive a notice to return the item but advised me to disregard it. I never received the item in question. I have a lengthy order history with Amazon and have never encountered such an issue before. I am honest in my dealings, and occasionally, packages on my mail route end up misplaced. I kindly ask Amazon to review the chat notes to verify my account of the situation and retract the charges accordingly. The order number associated with this issue is [redacted]-[redacted]. I trust that Amazon will investigate this matter and rectify the situation promptly. Thank you for your attention to this matter. Sincerely, Lisa Dunn, Owner of Roll Call Get Wired.
Reported by GetHuman5165321 on Samstag, 15. August 2020 05:08
Hello, I placed an order for the Disinfectant REAL MED MZ18 on July 31st, paid Rs [redacted] via Debit Card, and expected delivery by August 11, [redacted]. However, there was no update on Amazon regarding the delivery. When I contacted Customer Care, I was informed that the order was canceled due to the product not being supplied by the original vendor, with a refund scheduled for August 11. Although I later received the product, the delivery person requested payment despite my earlier transaction. I declined, the product was taken back, and I am yet to receive a refund or the product. This situation is quite inconvenient. The customer service hotline has been unresponsive for a few days. I seek assistance in resolving this matter promptly. Thank you, Khaja Mohammad Irfan
Reported by GetHuman-kmirfan on Samstag, 15. August 2020 07:38
On the 7th, Amazon closed my account and promised refunds for pending orders. One order, [redacted]-[redacted] ($[redacted].67), was not even shipped. Despite numerous calls, I keep getting the runaround and no refund progress has been made. I urgently require this money due to a family emergency. It is crucial for my family, and frankly, it is my money.
Reported by GetHuman5167281 on Samstag, 15. August 2020 23:33
Dear Sir, I placed an order on Amazon on August 9th under the ID number [redacted], registered under the name Kamlesh. On August 15th, I received a call from your delivery person at +[redacted]34, who insisted that I pick up the parcel myself and refused to deliver it to my address at H.no. [redacted], Village- Ghagwal, HAJIPUR, pin code-[redacted], State - Punjab, Near Maliya Karayana store. Instead, he asked me to come to Hajipur Bus stand, which is half an hour away. I am disappointed with this level of customer service, as I expect deliveries to be made to my specified address. I have more parcels expected to be delivered by August 23rd and request that both the previous and upcoming parcels be delivered to my address. Warm regards, K.
Reported by GetHuman5167855 on Sonntag, 16. August 2020 07:35
I want to share an experience from a few months back that I haven't had a chance to address yet. I purchased a product from Ari and had a negative experience, prompting me to write a bad review. I later received an email from Ari (copied below) offering a full refund and asking for the review to be removed in exchange for a gift card. Despite my initial dissatisfaction, I changed my review out of sympathy. The email from Ari requested the removal of my review in exchange for a $15 Amazon gift card, and the promise of a refund for order [redacted]-[redacted]. Ultimately, while I still believe the product was subpar and Ari was not entirely honest, I decided to amend my review.
Reported by GetHuman5168774 on Sonntag, 16. August 2020 17:30
I received the incorrect rug in my order. I sent it back to the UPS store with the return label provided and received a Drop-Off Package Receipt. However, UPS delivered the same incorrect rug again a few days later. When I stopped the driver, he put my printed label on the wrong delivery. I do not want a refund, just the correct rug to be delivered. The tracking number from UPS is 1Z6U[redacted][redacted]. The rug I originally ordered is from the Ottomanson Ottohome Collection, with the specifications of Persian Style, Oriental design, 8'2" x 9'10", with Non-Skid Rubber Backing, and is a Red Area Rug. Please assist me in getting the correct rug delivered. Thank you.
Reported by GetHuman5169501 on Montag, 17. August 2020 00:14
On August 13, [redacted], I mistakenly placed two orders with Global. I intended to order only one item but ended up ordering the same book twice. The first order was for Clinical Nursing Skills and Techniques (order number [redacted]-[redacted]), while the second order included the same book and another book, Fundamental Clinical Skills Workbook (order number [redacted]-[redacted]). Both orders were charged to my credit card on the same day. I contacted Global to cancel the first order ([redacted]-[redacted]) since it was a duplicate. After multiple emails, the order was canceled, but the confirmation incorrectly stated that my credit card had not been charged, which it had been. Despite providing bank statements, the cancellation email, and order details, the issue remains unresolved. Unfortunately, I have faced unhelpful responses from different representatives and lack of proper communication or acknowledgment of the overcharge. I am distressed by the poor customer service and the failure to recognize a payment discrepancy. If this matter is not promptly addressed, I may need to escalate it further. I am eager to continue purchasing from Global for my nursing studies but am disheartened by the current situation.
Reported by GetHuman5169596 on Montag, 17. August 2020 01:21
Today at 2:06 p.m., I received a call from a number +1 [redacted] claiming to be from my Amazon "register account" about a $[redacted].99 charge, instructing me to contact their cyber security department. The call went to voicemail, so I couldn't respond. The number's prefix matches my local exchange, hinting at being a spoofed number. No such charge is on my orders; my recent purchase was a fan for $64.99. My account doesn't show any unauthorized charges. I had a similar suspicious call on 8/13/[redacted] which I reported. What's happening?
Reported by GetHuman-topnife on Dienstag, 18. August 2020 02:53
Dear Sir, I, A.D., placed an order for a Poco X2 mobile phone on Amazon on August 15, [redacted], for Rs. 17,[redacted]. I paid using a debit card and received an order confirmation email, with a delivery date between August 21 and 26. On August 17, Rs. 17,[redacted] was refunded to my account by Amazon, and I received a WhatsApp message stating the payment was refunded due to a technical glitch. The message requested payment to clear the hold on the shipment for delivery by 1:30 pm if completed before 11:30 am the same day. I contacted customer service, who advised me to make the payment to ensure the order's delivery. After payment, another representative denied receiving the payment or instructing me to pay. I seek Amazon's resolution as I followed the guidance provided by their representative before making the payment. The attached files include a call recording, WhatsApp message screenshots, payment details, and the original order confirmation email. Regards, A.D.
Reported by GetHuman5175403 on Dienstag, 18. August 2020 16:01
We were informed that ORDER NO. [redacted]-[redacted], with reference DW[redacted]96PT, was supposed to be delivered today by CTT until 8:00 pm. We waited the whole day until we saw in the tracking that: Delivery attempted today at 1:48 PM Unfortunately, ctt_expresso had an issue with the delivery. They will try again. We were home all day, and no attempt was made to deliver the package. We also received a contradictory SMS. After contacting CTT by phone, they assured us the delivery would be attempted tomorrow. It doesn't make sense to wait two days for a package that might not show up. I spoke to a CTT customer service supervisor who apologized but mentioned they couldn't change the situation. I requested either a delivery today or a specific two-hour window for tomorrow, but they said it's not possible. Considering this experience and uncertainty for tomorrow, please arrange with CTT for a plausible two-hour delivery window. I would appreciate no more packages being sent via CTT.PT in the future.
Reported by GetHuman-ritafrei on Dienstag, 18. August 2020 16:56
I recently made a custom order of face masks that took a couple of weeks to arrive. When the package arrived, it only contained two masks. I placed a second order to get two more masks, which arrived quickly, but they were different from the first and cost double the price. The first order cost $38.37, but the price was not disclosed properly as it is now $35.99 per mask. Sadly, one mask from the second order was unusable due to being off-center and poorly cut. I reached out to the seller with no response and have now requested a refund for the second order. As a loyal Amazon customer, I was disappointed by this experience and hope for a resolution. Thank you, Zlata Veskov.
Reported by GetHuman-zlata on Dienstag, 18. August 2020 19:11
Hello support team, I recently encountered an error stating that my Amazon Seller Central account has been locked. This account is utilized for our company. Despite the message indicating that instructions would be sent to my account's associated email address, I have not received any email, hindering my ability to proceed with account recovery. Here are the details: Account Name: Michelle Anne Comia Username: [redacted] Company Account: orderfreeshipping The issue possibly stemmed from a recent attempt to purchase an Audiobook on Audible.com using the company credit card under the guidance of my supervisor. Regrettably, this action seems to have triggered the account lock. I am reaching out for assistance in resolving this matter promptly to regain access to my account and resume normal operations. Thank you for your attention to this concern. Sincerely, Michelle Anne Comia
Reported by GetHuman-michcomi on Mittwoch, 19. August 2020 03:30
I have applied for a refund, not a replacement. I request a refund of my amount at the earliest. The mobile charger I received was not good, and I am completely dissatisfied with this product. Order #[redacted]-[redacted] from Amazon.in has been canceled. If I paid using net banking or credit/debit card, the refund process will start soon. It may take 2-4 business days for net banking purchases and 3-5 business days for credit/debit card purchases for the refund to reflect in my account. If I paid with a Gift Card, the balance will be credited back to my Amazon account within one working day. If there were other items in the order that were not canceled, the refund for those items will be initiated later.
Reported by GetHuman5177809 on Mittwoch, 19. August 2020 07:48
I wanted to buy these items from Amazon. When trying to pay, I was notified that they cannot be sent to my address, which is frustrating as my address is already on file when I'm logged in. Amazon needs to improve their system instead of allowing me to select items only to later reveal they cannot be shipped to me. It's frustrating and seems illogical. Amazon, please take note and address these issues. If needed, you can reach me at [redacted] I am tired of receiving spam emails from Amazon asking if my issue is resolved when it clearly isn't. It's disappointing that Amazon shows little interest in solving problems for their customers.
Reported by GetHuman-zaramad on Mittwoch, 19. August 2020 12:17
Dear Sirs, I am cancelling my order because three days after purchase, I spoke with an Amazon representative to confirm the availability and shipment of the product. However, I have not received any shipping notification on my order status, leading me to believe it may not be currently in stock. I am still interested if it can be delivered on the agreed-upon date. Please provide me with confirmation of shipment status. If this condition cannot be met, I request an immediate refund to my credit card. I look forward to hearing from you. Thank you.
Reported by GetHuman5178385 on Mittwoch, 19. August 2020 13:12
I placed order 1Z973Y6F[redacted] on Monday with a guaranteed delivery date of Wednesday, which was not met. The delivery was then rescheduled for today, but it hasn't arrived. The package, carried by UPS, has been in a truck near my location for two days. These supplements are sensitive to temperature, and being in a hot truck for so long may have damaged them. I kindly request a refund due to the missed guarantees and lack of explanation. Thank you.
Reported by GetHuman-calebthe on Freitag, 21. August 2020 03:01
I am Kanchan B. I purchased a set of 12 Glam Tool Lipliners for Rs.[redacted] and a set of 6 AYA Matt Lip Glosses for Rs.[redacted]. After waiting for about 10 days, my order was not delivered, so I canceled it. However, I have not received a refund on my ATM card. My bank confirmed that no refund has been processed. I am reaching out to request a prompt refund as it has been delayed. Despite trying to contact Amazon, the number was switched off. Please process my refund quickly, as efficiently as the deduction from my account during the ordering process.
Reported by GetHuman5185003 on Freitag, 21. August 2020 10:00

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