Good day**I have a problem with persons in new Zealand in that it appears they are unab...

GetHuman-advpj's customer service issue with Amazon from September 2020

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The issue in GetHuman-advpj's own words
Good day**I have a problem with persons in new Zealand in that it appears they are unable to purchase my e-book via Amazon. I reported the matter to Kindle and set out below the relevant correspondence which may be helpful.**MY REPORT********** **:**:** PDT*Your Name: Pat Jefferys*Comments:*Good morning. I have had a complaint from someone living in New Zealand that she cannot download my book in Kindle. They are only able to purchase the paperback. Is there a problem? Why is it that she cannot download the Kindle edition?**Regards*Hugh Patrick Jefferys***YOUR RESPONSE***Your Account * *Message From Customer Service*Hello Pat,**Greetings from Amazon.**This is Aslam from Amazon Digital Support.**I'm sorry about trouble while downloading the books.**I'm not sure why they're not able to download the books but here's some condition in which they cannot download books.**Case * :**If they are using an iOS devices, due to Apple's restrictions towards in-app digital purchases it's not possible to place the order or download a complete book through app.**However, Customer can still purchase or download content from the Kindle Store through kindle unlimited on the Amazon website through Safari browser in phone.**To quickly access the Kindle Store from your safari browser Apple device:***. Using your web browser of choice, visit:*https:***kindlemobilestore (you might need to sign in with your email address and password).***. Browse or search for a Kindle title you want to read, and then tap the "Buy now with *-Click" button.***. Tap the "Go to Kindle for iPhone" button to open the book in the Kindle reading app.*For easier access in the future, you can bookmark this page and create an icon for the Kindle Store on your**Case *:**If their credit card doesn't allow international purchase then the'll not be able to place and orders. So they need to contact their bank.**However, if I can get more details we would resolve this issue right away.**Please request them to contact us so, that once we have a look at their account we can help them accordingly in the best way possible.**They can also call us directly at *-***-***-**** or *-***-***-**** (if you're calling from outside the U.S.). We're available ** hours a day, * days a week.***To contact us via phone:**https:***clicktocall-kindlesupport**To contact us via chat:**To contact us via chat: http:***clicktochat-kindlesupport**I would once again like to personally apologize for the inconvenience caused.**Let me assure you that we are here to take care of your device and content purchased and we do take full responsibility for any trouble you have with your Amazon experience.***Thank you for your patience and understanding. We look forward to see you soon.*****We'd appreciate your feedback. Please use the buttons below to vote about your experience today.**Best regards,*Mohammed Aslam***RESPONSE FROM NEW ZEALAND AFTER FOLLOWING ABOVE INSTRUCTIONS****"I went to Kindlemobilestore nz shop and try to buy the book. It sent me back to Amazon which then says go to Kindle store in your country. So no success.”**MY REQUEST**Please resolve this issue for me.**Regards*Pat Jefferys

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Customer service issue
Reported by GetHuman-advpj
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 88683 others
0 customers following this


GetHuman-advpj started working on this issue
Sep 30th, 2020 7:43am
GetHuman-advpj shared this issue with others over email
Sep 30th, 2020 7:44am

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