Amazon Customer Service Issues

I submitted a return request on Amazon for the Santo LED 32 HD TV I purchased, as I found its performance to be very poor with frequent display shutdowns. The return request was initiated on August 6th following Amazon's terms and conditions, but there has been no action taken since. I kindly urge for prompt attention to facilitate the return and refund. Thank you. Regards, VK Gupta, Cell [redacted].

Yesterday, I made a big order on Amazon that got split into multiple smaller orders. Shortly after placing it, I received messages to update my payment for each of them. I've done it multiple times now, but it keeps asking for more revisions. I'm concerned this might be a scam. Can someone assist me, please?

Hello, As a Prime member of Amazon, I recently ordered a Samsung Galaxy M31 smartphone along with a damaged package. The damaged package is scheduled to arrive first before the smartphone I am awaiting. I am unsure how to proceed with the damaged package once my phone arrives. I would appreciate guidance on how to handle this situation effectively. My order number for the damaged package is #[redacted]-[redacted]. If needed, my email is [redacted] Thank you for your assistance. A, Amazon Prime Member

I have been waiting for 20 minutes on hold to request a refund for an item that was delivered broken and leaking. This is unacceptable. I am frustrated and just want the refund processed promptly. I am currently waiting to speak to a manager and do not want to be transferred to someone who may not speak English well. The product in question is two bottles of Peppermint Dr. Bronner's soap. Both bottles arrived damaged, causing leakage inside the package.

I encountered issues with accessing the internet on my computer. Unfortunately, I cannot log in to my account using my usual username and password. Despite attempting to receive a message on my [redacted] email address, I have not received any correspondence. I would appreciate assistance in resolving this matter to regain access to my account with the same username and password. John P. [redacted] Co. Rd. 400E Mill Shoals, IL [redacted]

Dear Customer Service, I ordered a mobile phone tempered glass, and it was marked as delivered the next day. Unfortunately, I have not received the item. I contacted Mrs. Revathi from customer service, who promised to arrange delivery by Sunday, but I have not received any updates yet. This is not the first time such an issue has occurred. Previously, I ordered an external hard disk that was also not delivered and eventually got canceled without a reason provided. I've been facing unnecessary problems with my orders from Amazon. If you are unable to deliver the items, please cancel the order and issue a refund for both the tempered glass and back case I ordered. Thank you, Padmanathan G

I purchased a Kindle Paperwhite in May [redacted]. Recently, I tried to download a book for which I was charged $14.99 but did not receive the download. At 88 years old, I found the Kindle to be of no use to me when I tried to use it for the first time. Although I am aware that I am past the regular return date, considering my age and my history as a loyal Amazon customer, I kindly request authorization for a full refund of $[redacted].44 and a complimentary return shipping label. Please contact me at [redacted].

I received an email stating: Dear Amazon Customer, Congratulations! Follow the link below to claim $10 towards your next Amazon purchase of $20 or more. You have qualified for a $10 credit by making a purchase in Sports & Outdoors. Click the link to add the credit to your account, and it will automatically apply to your next eligible order. Click here to claim After clicking, I encountered an issue with smile.amazon.com displaying an error message preventing me from accessing the page. I am unsure how to bypass this problem to claim the $10 reward. Sincerely, Erin B.

A few weeks ago, I attempted to purchase a pair of blue jeans, but my order wouldn't process. After contacting customer support, I was informed that my account had been compromised by someone in Austin, TX, who allegedly made a $[redacted] charge. They offered assistance for a fee to clear the issue and add protection to my account. While awaiting the call back, I confirmed with my bank that no unauthorized charges were made. Despite Lifelock showing no issues, the sheriff's office flagged multiple fraud cases linked to the same phone number. Taking precautions, I disconnected my computer, canceled my debit card, and blocked calls from that number. Although I've previously fallen victim to a similar scam, losing $[redacted], this recent experience has left me reluctant to use Amazon's customer service number or make future purchases with them until this concern is addressed. Sincerely, K.U. from Lawton, Iowa.

Discover the stylish EASYBUY Women's Cotton Straight Kurta on Amazon. Priced at ₹[redacted].00 with free delivery on your first order. This red kurta is made of cotton, featuring cap sleeves, a straight fit, and waist length. It's easy to care for with a hand wash instruction. Enjoy fast delivery options, with the fastest delivery available tomorrow. Don't miss the chance to grab the last piece in stock sold by Cloudtail India on Amazon. Add this fashionable kurta to your cart today and have it delivered to shamala in Hyderabad [redacted].

I am having trouble auditing my monthly statement from Amazon Chase. I recently ordered from P-Touch Direct and the items arrived with no accompanying paperwork such as order numbers or serial numbers. Additionally, the July statement period now starts on July 6th and closes on August 6th, whereas previously it started on the 11th of the month and closed on the 10th of the following month. This change has caused confusion. I believe the $59.00 item from PTOUCHMDIRECT.COM is the Brother PT-D400 Label Printer, with only a telephone number listed beside it. The two PT-D210 Refurbished Brother Label Printers I received are expected to appear on the next statement, beginning on August 11th and ending on September 10th.

Subject: Delivery Issue with Recent Order Hello Amazon team, I am quite upset about the recent incident involving your delivery service. I have been a loyal customer and had high expectations for my sister's birthday gift, a set of woman crepe kurtas, order ID# [redacted]-[redacted]. The scheduled delivery date was Wednesday, August 12th, but the delivery arrived a day early on the 11th when I was not home. Despite missing the call from the delivery boy due to being on my bike, I was shocked to receive a message and email stating that I had canceled my order, which was not the case. I attempted to contact the delivery boy, whose contact number is [redacted]44, but he claimed I did not answer the call, resulting in the cancellation of my order without a follow-up attempt for delivery. I am deeply disappointed by the lack of professionalism and empathy displayed by the delivery boy, as this gift holds sentimental value for my sister. I request immediate action and a resolution to this issue to restore my faith in your services. Thank you for your attention to this matter.

I recently purchased the Trademill MT-[redacted] from Amazon and encountered some issues with the product. Upon unpacking, I noticed an unusual noise coming from the tummy twister plastic. I initiated a return for a refund, following Amazon's instructions to self-return the item. The seller confirmed receiving the product on 1st August, but I have yet to receive my refund and the promised reimbursement for the courier charges. Despite reaching out to Amazon customer service multiple times, I received inconsistent information. Today, a customer service representative filed a claim against the seller, and I was instructed to respond to a morning email, which was not mentioned in my previous conversations. It was later revealed that the courier receipt lacked a signature, rendering it invalid. I am now requesting a callback from a senior manager to clarify the correct process and expedite my full refund, including the courier charges. Your prompt attention to this matter would be greatly appreciated.

Around 3 weeks ago, I placed an order for a phone on Amazon's Germany website. Shortly after, I received an email informing me that my account was locked due to suspicious activity. I completed the form provided when I tried to log in, submitting my current billing address and a picture of the debit card used for the purchase. Despite this, I received another email stating that Amazon could not confirm my information. I contacted Amazon's customer service via phone, and the representative assured me that the matter would be escalated. Following our conversation, I received a follow-up email with instructions on how to proceed. I have reached out multiple times to the specified email address and others found online, but I have not received a response. I am unsure of what steps to take next regarding my account registered under the email [redacted]

Dear Sir/Madam, I would like to address an issue regarding my recent order from your site on 09th August [redacted]. I had purchased three mobiles with an exchange option and paid using my SBI credit card. Shortly after my purchase, I canceled one of the mobiles on the same day. The cancel order number is [redacted]-[redacted]. The canceled amount of Rs 17,[redacted] has not been credited back to my SBI card account as expected. I was informed by one of your executives that the refund process would take 2-3 days. However, today is the 12th of August, and the amount has not been refunded yet, leading to interest charges on my account. I kindly request a prompt refund to avoid further financial implications. I appreciate your attention to this matter and look forward to receiving confirmation of the refund. Thank you, Samit Das

Order number [redacted]-[redacted] was expected to arrive between 8/19 and 8/24, but it unexpectedly arrived today while I was not home to receive it. Unfortunately, I had to unpack the delivered chair outside by myself, which was challenging due to my age. If the delivery came within the anticipated dates, I would have had assistance. I am disappointed by the early delivery, as it inconvenienced me greatly. Now, I have to wait for help to assemble the chair and hope it is undamaged. It will be difficult to return it in its original condition since I had to unpack it outdoor. As an older person who already has trust issues with online shopping, this experience has reinforced my concerns. Sally Howlett.

Hello, I, Amanda van Niekerk, purchased a $[redacted] gift card using my virtual Visa card with card number 4[redacted] 9[redacted] for [redacted] The order number is #[redacted]-[redacted]. Following the transaction, I was logged out of my account and prompted to reset my password. After entering the OTP sent to my email and confirming it on my mobile phone, I tried to log back in but received a message stating my account was temporarily locked due to unusual activity. I would greatly appreciate assistance from Amazon in unlocking my account. Please reach out to me at +27 82 [redacted] or [redacted]

Hello, I am an Amazon seller facing a suspension of my account. My husband and I work diligently to fulfill all customer orders. However, Amazon has accused us of selling inauthentic and fraudulent items. We do not have any physical stores or official partnerships, my husband sources products from retail shops to resell on Amazon. We have never intentionally sold used or fraudulent items. Despite numerous emails to Amazon seeking clarification, our funds remain frozen. We have requested Amazon to release our funds as we believe we have not violated any policies. Any assistance with this matter would be greatly appreciated. You can reach me at [redacted] 52 [redacted].

I placed an order, but mistakenly used my work address instead of my home address. I am currently at work, and the store closes at 6pm. I am concerned that the parcel might not arrive before closing. I tried using the Amazon app on my phone to change the address or add a note for the delivery driver, but I couldn't find an option for that. I'm hoping to either update the delivery address or ensure that the parcel won't be left unattended. The item I purchased is valuable, so I prefer not to risk it being left somewhere.

I would like to arrange a return for a HU chocolate I purchased. The taste was disappointing, resembling grease with a hint of cocoa powder. I reached out to Amazon on August 10 and followed their instructions. The chocolate makers, HU, responded stating the return must be in brand new condition, which is challenging as I already opened the package. Sadly, after having others sample the chocolate without disclosing my opinion, they shared the same sentiments. The return policy instructs to send the items back to [redacted] S Abel St, Unit [redacted], Milpitas, CA [redacted], for a full refund, but I'm responsible for the return shipping. Although the process is clear, it does not address the issue of the disappointing taste experienced.